Stayed here for 5 days for a combination work/ holiday stay with husband.
My assistant had called ahead of time as I had a bad experience with another hotel and was worried about this hotel and the impending Tube strike --- I had NOTHING to worry about as the staff and hotel of the Knightsbridge hotel was stunning from start to finish.
Checking in we saw the lovely lobby and instantly felt at home with the kind, friendly staff. They insisted we leave our luggage for them to bring up , and had our room ready even though we arrived at about 10 a.m. They had apparently made notes from my assistant's call about the Tube strike and talked to me about it immediately & offered their help at any time should the strike occur.
Up to the room - as noted there is only one lift, but we never waited more than about a minute for the lift. Up to the 5th floor - room #506. This is a "Superior Room" - about in the middle range of their rooms. The room was amazing in every way. You walk in to a small hallway with the bath on the right.
Bath was all grey marble - with good space for all your travel toiletries, large mirror, makeup mirror, good lighting and natural light from a window you can actually open. (Window is frosted for privacy). Big bathtub and shower with also a hand held attachment if you're taking a tub. Note: the tub/ shower is elevated about 2 inches up from the floor, if you're short like me just take care getting in & out. Lovely Miller Harris toiletries (bath gel, shampoo, conditioner and a few body lotions and soap) as well as a container of cotton squares and Q -tips. Nice towel warmer for cozy warm towels and two very thick robes as well.
Back out to the hall, down about 2 stairs and through a door to the bedroom. (Nice that the bathroom is up & away from the bedroom - a bit more privacy and room.) The doors are really well made and heavy - but helps with soundproofing. We never heard anything from another guest, the outside, etc. Great for sleep!
Room was lovely with a green & pink scheme with two large windows--including a view of Harrod's dome (lights up at night) and smokestack. Double side bed with lovely soft linens and one of the best sleeps we've ever had. Good size desk with an ipod player, desk lamp, phone. Real books in the bookcase (nice English touch) and great prints on the walls. Plenty of mirrors as well. Two good size bedside tables that both had dresser - like storage. Both had bedside lamps as well. Good size closet with lots of hangers (wooden, padded and skirt/ pant hangers) and lavender sachet. Storage shelves as well - plus the usual iron, board, slippers, umbrella,hair dryer, etc.) [Ladies: they had the BEST hairdryer I've ever used - super strong and you can plug it in at the desk, sit there in front of the large mirror and great lighting to do your hair. ] Mini bar behind other closet door with a large selection of drinks and treats - anything you can imagine! Also a good size safe that we were able to fit 2 ipads, a laptop & a camera in. An additional lovely side chair for sitting was next to a large (40"?) flat screen TV with ~35 channels. (Nice for winding down at night).
The staff was so courteous, considerate and helpful at any given time- from holding doors, helping with tea or anything else you need. Nothing was impossible and everything was custom. You were treated like you were the only guest in the hotel.
Back later from our first day there was a lovely hand written note and a box of truffles - welcome gift from the staff. You also receive bottled water and glasses at bedside turn down service every night and on the first night we received some great lavender pillow spray as well. You also receive the paper every morning - and we noticed the staff puts a little sticker on it with the weather for the day (in Celsius and Fahrenheit) -- nice touch!
The two sitting areas were never busy when we were there - and we loved having tea in the library. Tea service is impeccable - both the "full Knightsbridge" tea and the basic "cream tea." The scones are the BEST we had anywhere in London - soft, warm with a bit of crisp on the outside and fluffy in the inside. Tea brewed perfectly and the sweets & sandwiches were fresh, handmade and tasty. We highly recommend having tea at the Knightsbridge at least once!
There is the Honor Bar as well - help yourself & record it on the sheet to be billed to your room. Every type of soda, juice, mixer, wine, champagne on ice and liquor you can imagine. Also treats such as Ben & Jerry's mini ice creams, cookies, crisps and more. It was nice to pour a drink at the end of the night and take it up to your room. There is a Nespresso machine as well.
Room Service: is available 24 hours and everything on the menu is available at any time (i.e. breakfast in the middle of the night) Everything was fresh, hot and took about 20 minutes. Reasonable prices as well. We pre-ordered breakfast twice to be delivered in the morning (fill out the form and leave out on your door at night.) Also had dinner delivered once - but had breakfast items. Amazing light, fluffy, huge "Canadian pancakes" and eggs and bacon. Yum.
During the week - the staff was always helpful (tube map), caring (offered umbrellas from the lobby), offering to book taxis, etc. Great with directions to local attractions too. Note; excellent location! Close to Knightsbridge and South Kensington Tube lines, the V&A Museum, Natural History Museum, Science Museum, Hyde Park, Royal Albert Hall, Harrod's... and much much more. We felt really safe in the location - and quick 1-2 minute walk to pharmacy (Boot's), convenience/ grocery store (Marks & Spencer) and a few pubs, cafes and coffee shops around. For a quick coffee, the local chain of Cafe Costa actually has decent pastry and coffee. There is a Patisserie Valerie down the block as well with beautiful pastries in the window and a good place for a quick lunch.
Last day we came back to our room with another handwritten note and some fresh shortbread with caramel and chocolate - what can I say about this great hotel & staff? Last day checking out I felt bad that I wanted to pay part of my cost (personal costs) on my own card and the rest on my corporate card - but nothing was a hassle for the staff. They were gracious, fast and didn't mind at all. Then help to get our luggage and we were very reticent and sad to leave this amazing hotel.
Thanks to all the staff of the Knightsbridge hotel for our stay - we've never stayed in a lovelier, warm, gracious hotel with such an attentive, warm & charming staff. We'll be back as soon as we can!
- Official Description (provided by the hotel):
- Knightsbridge Hotel is situated on a quiet tree-lined street in the heart of Knightsbridge. Situated in a quiet tree-filled street in the heart of Knightsbridge, Harrods, Harvey Nichols and the international designer stores of Sloane Street and Brompton Cross are a minute's walk away. It provides all the facilities expected of a luxury hotel including 24 hour room service, valet, concierge and free high speed wireless internet access. Hyde Park and the museums of South Kensington are all within a short walking distance - including the National History Museum, the Science Museum, the Victoria and Albert Museum (V&A). The Royal Albert Hall is also close by. The area is filled with some of London's most interesting bars, cafes and restaurants ... more less
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- Also Known As:
- Knightsbridge Hotel London