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“What a disaster”

Bumpkin South Kensington
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Ranked #1,626 of 22,834 Restaurants in London
Price range: US$19 - US$110
Cuisines: British
More restaurant details
Restaurant details
Good for: Local cuisine, Groups
Dining options: Breakfast, Lunch, Dinner, After-hours, Reservations
Dining style: Casual Dining
Neighbourhood: South Kensington
Description: Bumpkin restaurant is a new thing, a country-in-the-city organic eatery that���s opened its doors on the Old Brompton Road in London���s South Kensington. Bustling with an art-collecting, sports-jacket-wearing local crowd, Bumpkin is a warm and cosy restaurant that has been decorated with farmhouse-chic furniture and eclectically upholstered chairs to relax in while you watch the chefs create their magic in the open-plan kitchen. The classic British cuisine revolves around the availability of fresh market ingredients, so the menu at Bumpkin changes frequently with sumptuous daily special as well. Apart from olive oil, all the ingredients on Bumpkin���s menu are one hundred percent British. Signature dishes include a variety of organic pies, gourmet salads and grilled fish accompanied by an excellent selection of wines, ciders and real British ales. We love this local gem, and it's an ideal spot for post-shopping salads, Sunday roasts and Bloody Mary���s, and organic on-the-run snacks.
London, United Kingdom
Level 4 Contributor
29 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“What a disaster”
Reviewed 7 July 2014

We came to this restaurant there was a group of 12 of us, we had pre-booked so they were expecting us. We walked in, it looked reasonably busy for Tuesday night. They sat us right by the kitchen - actually I may aswell of been in the kitchen, i was sat right next to the hatch where food gets served. We sat and waited 30 minutes for someone to take our drinks order, it was really unbelieveable and when I said we wanted to order food instead of doing it at the same time said he would get these first and then do food. Ok, so he then comes back 10 minutes later takes our food order of starters and mains, starters took 30 minutes to come out and mine took 40, he said its ok I have given you a couple more scallops... ok, not exactly happy to wait 10 more minutes then the rest of the party for a couple more scallops. Because I was sat by the kitchen next to the manager (i assume) calling the food and waiters, I kept having to ask him questions, like can we get another drink, how long will the mains be. it was becoming a joke as they were so slow and when you did ask for something they would forget and you would ask again and wait 10 minutes for a simple glass of pepsi!! They didnt have any waiters coming round asking how the food was or upselling extra drinks etc. It was a real shame as everyone said the food was good but the service was really a disaster! I personally was not keen on the food perhaps because we waited so long for it!

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank holiday_hunny89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bumpkinlondon, Manager at Bumpkin South Kensington, responded to this review, 10 July 2014
Thanks very much for your feedback. I'm very sorry to hear that you weren't happy with your experience with us. This is highly uncharacteristic of our staff and service, as we pride ourselves on our punctuality and hospitality skills.We’d really like the opportunity to discuss this with you further so we can get to the bottom of it. Please contact me I'd really like the opportunity to discuss this with you further southen@bumpkinuk.com

Kindest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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753 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
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English first
London, United Kingdom
Level 2 Contributor
7 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Good Food!”
Reviewed 7 July 2014 via mobile

Sat at the bar,bartenders were OK, not the chatty type but was looking for a little ore interaction. Food was on the slow side but very good, it's little on the pricey side but high quality!

Visited July 2014
Helpful?
Thank Jacqueline C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
14 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“No cauliflower!!”
Reviewed 6 July 2014

We came as a group of 12 of us and we were very disappointed! All our meals, including the roasts were supposed to come with cauliflower cheese, no one told us they had run out but it came without. No one explained this before or offered an alternative. Their attitude was not apologetic and they took off £30 which they thought sufficed for the change in our meals. Unacceptable!! I will not be returning!!

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Nic-ldn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bumpkinlondon, Manager at Bumpkin South Kensington, responded to this review, 10 July 2014
Thanks very much for your feedback. We are deeply sorry to hear this and it is not the way we intend guest experience to be perceived. Please could you send us further details to southken@bumpkinuk.com so we can look into this further.
Kindest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntington Beach, California
Level 5 Contributor
70 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“Cute Pub nice atmosphere”
Reviewed 6 July 2014 via mobile

Very nice atmosphere, combo between a pub and restaurant. The wait was a bit for a Sunday when no one was really present in the area. I wouldn't rave about the food, it was nice but lacking some flavour. Items really needed some seasoning, this was the case across four different dishes in our party.

For the quality I would say definitely over priced. I've had much better for less in London.

Still a nice quiet place to sit and catch up with family. Good for small children with nice high chairs.

Visited July 2014
Helpful?
Thank Ian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newark, CA
Level 5 Contributor
36 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“First Meal in London”
Reviewed 4 July 2014

We wanted our first meal in London to be at a traditional English Pub. Bumpkin definitely fit the bill. It was warm friendly and had good food. Our table was quite close to the open kitchen, so we enjoyed watching the chefs at work. Portions were generous and the food was tasty.

Visited April 2014
Helpful?
Thank Here2thereNewark_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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