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“Great Hotle for Business and Leisure” 4 of 5 bubbles
Review of The Cumberland

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The Cumberland
Ranked #385 of 1,087 Hotels in London
manchester, uk
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Hotle for Business and Leisure”
4 of 5 bubbles Reviewed 23 June 2008

It is always difficult to find a good hotel in London under £200 and after staying in London monthly for work the Cumberland is one of my favourites. Price is around £170 per room which by London prices is good. The lobby is spacious and gives a great impression. The hotel has over 1000 rooms across 2 buildings, try and request to stay in the main part as the building as the rooms are bigger and its not as far with your luggage. Rooms are a good size and have comfortable interiors. There is a choice of over 3 bars and different restaurants which are all open late. Location is Pratically next door to tube station so great for sightseeing.

I would recommend this hotel defintely for business travellers due to its facilities and to tourists who want easy access to the city and a grand hotel.

  • Stayed June 2007, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank adelenicola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,824 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
London, United Kingdom
Level Contributor
80 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
2 of 5 bubbles Reviewed 22 June 2008

Booked a weekend here in May as my regular apartments were full. God what a mistake, check in is so slow, front desk are abrupt and speak poor english.rooms were horrid to say the least. Beds uncomfortable,food average.
Stay here for location and if you cant get a cheeap last minute deal and thats all.

  • Liked — location
  • Disliked — everything
  • Stayed May 2008, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank rothsberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sarah118
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 20 June 2008

We stayed at The Cumberland for just one night and I was unsure after reading all the bad review on Trip Advisor but I was really happy with my choice when we arrived. Every member of staff we spoke to were friendly and helpful. The room itself was great. Compared to some hotels that I have stayed in in London it was positively huge and it was only a "deluxe double". The bathroom was lovely and most importantly the room was spotless. We had breakfast which I was really pleased with and we had drinks in the bar which had a lovely atmosphere. It is like a different hotel than the one I have read some reviews for, and while i understand that people can have a different experience, if you are going to pick at (and take pictures of) plug sockets and shower heads perhaps you need to book in somewhere much more expensive that this!

  • Liked — The lobby which is beautiful.
  • Disliked — The bar prices!
  • Stayed June 2008, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sarah118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, MA
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 June 2008

Hotel was a reasonable price through Travelocity deal. But London is SUPER EXPENSIVE!!!! Here is low down on the hotel:

Room size - fairly big considering its europe and london. We got the king room. Big screen TV - poor channel choices. There is a coffee/tea maker with very nice selection of teas and coffee provided. There is a small but nice iron/ironing board. There is a very nice powerful hairdryer (for the ladies!).
Bathrooms - nice, clean. Small shower and water could spill out. Not much counter space to keep your toiletries. Nice toiletries provided - lotion, soap, bath gel, shampoo, NO HAIR CONDITIONER.
Room service is avaible til very late hours (maybe even 24 hours) - and food is good. But the price for everything is SO HIGH! Let's put it this way, I spent $16 american dollars on one liter of bottled water!!!! Better to eat out.

The hotel lobby is impressive - very modern and classy. Kind of reminds me of the W hotel style. There are some nice bars/lounge/clubs. Seems to be pretty happening place on Friday and Saturday nights. There is a line to get in to the clubs and fee to get in unless you are a guest of the hotel in which case its free.

There is casino across the street from the hotel and some nice choices in restaurants. There is one indian/french fusion restaurant one block away - La Porte des Indes- upscale and excellent food!

The location is excellent - literally right across the street from Marble Arch. You can get the double decker bus tour stop right there. Very close to the subway system. Everything is within walking distance. Oh, also there is a convenient store across the street too. Good for snacks, bottled water, internet access.

Also concierge can help you book any tour - double decker bus tours, Stonehenge, Bath, Windsor, Stratford Upon Avon, Oxford - you name it. The best part is that most tours pick you up at this hotel. You do not have to travel anywhere to catch the tour buses.

  • Liked — Very Trending - Upscale
  • Disliked — Room service way too expensive
  • Stayed May 2008, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank taniarani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bolton
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 7 June 2008

I have stopped at The Cumberland Hotel twice now both times whilst on business. It's an excellent hotel and its location cannot be faulted. The lobby is very imodern and mpressive and the staff are extremely helpful and courteous. There can be quite a lon queue for check out if you are checking out first thing so if you are in a rush make sure you leave plenty of time or alternatively use the express checkout.

The rooms are modern with a huge bed and LCD TV. The bathroom is also very modern and the shower is hot and powerful. Not sure if other rooms have baths but mine didn't and a luxurious bath would have been a nice touch. I have not eaten at the hotel but the restaurant is a Gary Rhodes and the menu looks tasty if a little on the expensive side.

If you like modern hotels then The Cumberland is a great hotel and I'd highly recommend it. If you're looking for something traditional then it's probably not for you.

  • Liked — The decor and location
  • Disliked — Nothing
  • Stayed June 2008, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank shell76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 June 2008

We stayed in this hotel for three nights. Found it very reasonably priced considering how expensive other hotels in London are. Location was very central. Around the corner from Marble Arch tube station and just off Oxford Street. We got a free upgrade to a room in the executive building which is located a few metres away from then main hotel entrance. The room was medium sized. Nice plasma t.v. and very comfy bed. We had a bath but we found the water pressure very poor. The shower was also quite difficult to use. The room was cleaned every day. We also had plenty of towels. The staff were fine. No major complaints. The concierge was very friendly. We didn't get breakfast in the hotel but there is a really nice bakery across the road. There are also plenty of convenience stores close to the hotel. We visited the hotel bar which was really modern but very empty the night we went. No atmosphere there really. This hotel suited our requirements for this trip. We would probably stay here again.

  • Liked — Our free upgrade.
  • Disliked — Bad shower and bath
  • Stayed May 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank CoupleDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 1 June 2008

The Cumberland is a break from Travel Lodge, Travel Inn, Travel Tavern monotony for anyone staying away from home with their job. Not the most homely place in the world due to the art gallery lobby area and harshly lit corridors BUT the beds are extremely comfy, rooms are spotlessly clean and well sound proofed from city noise and service is ok.

Breakfast offers good choice but again, a homely feel is replaced by a refectory style dining that encourages you to eat up and ship out.

I didn't mind it at all having experienced what other hotels have to offer in London.

p.s. The creaking noise in the room when you turn off the lights to go to sleep is the lights cooling down. It stops after a few minutes so don't fret.

Stayed May 2008
Helpful?
Thank rex0na
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Cumberland

Property: The Cumberland
Address: Great Cumberland Place, London W1H 7DL, England
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#248 Family Hotel in London
#271 Luxury Hotel in London
#292 Romantic Hotel in London
#342 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Cumberland 4.5*
Number of rooms: 1019
Official Description (provided by the hotel):
The Cumberland Hotel is one of London's most famous and finest four star hotels. Opposite Marble Arch, it is perfectly located with superb service and facilities. Its inspiring lobby exhibits inspirational original works of modern art, perfectly complimenting its contemporary style. A great hotel in a perfect location in one of the world's great cities! ... more   less 
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Also Known As:
The Cumberland Hotel London
Cumberland Hotel London
Cumberland London

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