My husband and I stayed at the Cumberland hotel last night as we were going to see the Jersey Boys show at the Piccadilly Theatre. Check in time was from 3pm. We arrived at 5.30pm so we had enough time to get changed and freshen up in time for the show at 7.30pm. When we arrived our room was not ready. We were told it would 25 minutes. Over an hour later........we finally got our room at 6.40pm leaving us 20mins to get ready and out. We managed to get to the show just in time! It was quite stressful! We arrived back to the hotel at around 11.30pm for a good nights sleep. The room was nice and comfortable with all mod cons, TV, fridge, air con, tea and coffee making facilities, soap and toiletries provided yet at 4.30am we were rudely awoken by two arctic lorries parked outside our bedroom window loading the hotels laundry onto them until 6.20am. We called the reception to complain about the noise and the receptionist said she would send a colleague out!! Upon looking out of our window on the 1st floor we could someone outside talking to the lorry driver. The lorry driver could not do anything about the noise as he was only doing his job for the hotel. If we had been booked for another night I would have refused to have stayed unless our room was changed as the noise was unbearable. We could here the cages being wheeled into the back of the hotel and the lifts going up and down loading laundry onto them, then being wheeled back out and loaded onto the lorries!
We both went down for breakfast for 7am as we were both awake! Breakfast was good, there was lots of choice for people and the staff were friendly yet London or not the breakfast was definitely over priced at £18.99 per person!
Don't get me wrong the hotel was nice and clean and the staff were friendly but if you stay do not take room 1061 or any of the rooms on the first floor facing the church!
- Official Description (provided by the hotel):
- The Cumberland Hotel is one of London's most famous and finest four star hotels. Opposite Marble Arch, it is perfectly located with superb service and facilities. Its inspiring lobby exhibits inspirational original works of modern art, perfectly complimenting its contemporary style. A great hotel in a perfect location in one of the world's great cities! ... more less
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- Also Known As:
- The Cumberland Hotel London
- Cumberland Hotel London
- Cumberland London