We were happy to get a 4 star hotel with a de luxe room in such great location (right at the top of Oxford Street and literally around the corner from Marble Arch tube station) for such a reasonable rate.
On arrival we were impressed with the concierge who whipped our luggage to storage as soon as we entered the lobby, as well as the fact that although it was only 1030am our room was ready! We checked in mentioning to the receptionist that we had booked a "de luxe twin" to which his remark was that the hotel only had de luxe rooms. Ok....so that was a good sign, right?
As we took the lift up to the first floor we left behind the ultra modern lobby and entered a corridor which looked old, tired and a bit of a maze to say the least. Eventually we found our room which was right at the end of the corridor. And it was small! Ok, so anybody who knows London hotels knows that often the rooms are really not big enough to swing a cat so we were not overly concerned about the size. The room was clean and actually had everything that you would expect but it was BASIC - never in the million years was it "de lux"
And it was FREEZING!
We put the heating on full blast and hit the shops. We were gone for the next 7 hours and as we arrived back we expected to find the room warm. Not so. The heaters were still blowing out cold air.
Having phoned the front desk twice they called back to say that maintenance could not repair the heating so they would move us to a different room.
This one was warm and much bigger and once again clean and tidy (but equally nowhere near "de luxe") It was however right on top of the night club and incredibly noisy unti the early hours in the morning.
The beds were COMFORTABLE and had lovely fluffy QUILTS and not horrid blankets...
In the morning we noted that there were portable radiators all over the corridors and were amazed to see portable heaters in the breakfast room.... The hotel appears to have serious issues with heating...
The breakfast was nice (if it is included int he price, otherwise not worth the £22 they would charge normally - or £17 for continental...)
Would I stay here again? If the price was right then yes, definately. The location and the staff friendliness made up for the faults. It is still a nice hotel in a perfect location - just don't expect "de luxe"
- Official Description (provided by the hotel):
- The Cumberland Hotel is one of London's most famous and finest four star hotels. Opposite Marble Arch, it is perfectly located with superb service and facilities. Its inspiring lobby exhibits inspirational original works of modern art, perfectly complimenting its contemporary style. A great hotel in a perfect location in one of the world's great cities! ... more less
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- Also Known As:
- The Cumberland Hotel London
- Cumberland Hotel London
- Cumberland London