The hotel sets your expectations high when you arrive in the lobby with it's 'wow' factor.Unfortunately the check-in soon dashed this - over 20 minutes queue then they couldn't find my reservation despite me presenting my confirmation. Maze of corridors,room ok but bathroom squashed and not as clean as it should have been. Bar area nice. Breakfast good but restaurant not easy to find and few staff around to help. Overall found this hotel too clinical -trying to be ultra contemporary but it's cold and souless particularly for the price. That said it's very well located.
- Official Description (provided by the hotel):
- The Cumberland Hotel is one of London's most famous and finest four star hotels. Opposite Marble Arch, it is perfectly located with superb service and facilities. Its inspiring lobby exhibits inspirational original works of modern art, perfectly complimenting its contemporary style. A great hotel in a perfect location in one of the world's great cities! ... more less
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- Also Known As:
- The Cumberland Hotel London
- Cumberland Hotel London
- Cumberland London