Having found this deal we we're very excited to staying in an executive room in central London, however it didn't feel executive I don't feel.
The staff were incredibly friendly and when we first entered the hotel the staff were smiling and greeted the three of us warmly. I had mentioned when booking online that this was for my mothers birthday, I was delighted when the receptionist wished our mother happy birthday when we checked in! Goes to show these messages do get passed on.
The staircase between the ground floor and first floor had a lovely clean linen smell to it, between floor 1 and 2 and all of floor 2 on the way to our room had a horrible dank smell to it. It smelt of what can only be described as sewage which was not pleasant at all.
The room was incredibly clean and well prepared however upon entering the room it was a shame to see that it was a very small room. The pictures on the website and booking description lead me to believe it would be a bigger room. For three people it was a tight squeeze and somewhat uncomfortable in terms of space.
It was disappointing that we had to ask for a third dressing gown and slippers set. Considering we had made a booking for three people in a triple room this was not a good start, however when we highlighted this to the staff they made sure another set had been bought up to the room while we were out.
The location of the hotel is fantastic and very central with some fantastic little bars and cafe's nearby ideal for breakfast.
Overall we were satisfied with our stay, however there were a few touches that were somewhat disappointing as highlighted above.
- Official Description (provided by the hotel):
- Rydges Kensington London is a four star deluxe design inspired boutique hotel which has been fully refurbished in 2011. Facilities include wired and wireless internet, fitness suite, Restaurant & Wine Bar, Lounge Bar, 24 hour room service etc. ... more less
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- Also Known As:
- Rydges Kensington London Hotel London
- Rydges Kensington Plaza London
- Hotel Rydges Kensington Plaza
- Hotel London Rydges
- Rydges London