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“Charged me £12 extra with no explanation, beware of this deceitful hotel”

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Rydges Kensington London
Ranked #363 of 1,067 Hotels in London
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Charged me £12 extra with no explanation, beware of this deceitful hotel”
Reviewed 18 July 2014

Disgraceful, rydges take out money for your room then more when you leave, without explanation, I only knew from looking at bank statement, nothing taken out of mini bar, nothing else taken or used. Be careful of this hotel, i got no explanation why they took out more money, despite emailing them. I would avoid rydges.

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
Thank TheArtfulBlagger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoannaCarruthers, General Manager at Rydges Kensington London, responded to this review, 14 September 2014
Please feel free to contact me directly and I will be sure to look into this for you straight away. I apologise that no one has gotten back to you by now- be assured I will be looking into the reason behind this.
Kind Regards,

Joanna Carruthers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (291)
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Varese
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 July 2014

A colleague suggested this hotel to me, and I should say is very good, and perfect for work. The location is optimal, closed to Gloucester Road underground station. The hotel itself is clean, quite and comfortable.
I didn't used any other service.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank LucaL321321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoannaCarruthers, General Manager at Rydges Kensington London, responded to this review, 14 September 2014
It is wonderful to hear you enjoyed your stay!
Kind Regards,

Joanna Carruthers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 July 2014 via mobile

Great location easy to get around London on the tube, rooms were small but to be expected in London, room modern but still has the English charm. Had everything we needed, most importantly the beds were very comfortable and the staff were friendly.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CarolineMer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoannaCarruthers, General Manager at Rydges Kensington London, responded to this review, 14 September 2014
Thank you for the great feedback on your recent stay with us! It is so pleasing to see that you found our famous Rydges Dream Beds so comfortable.
Kind Regards,

Joanna Carruthers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gencay, France
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 13 July 2014

Very near Gloucester Road tube station, and handy for several bars and Tesco and Waitrose if you should need them. The room was clean and confortable, a good shower room. It was not the biggest room but neither was it too small. The staff were friendly and helpful. I would happily use it again.

Room Tip: My stay was during a world cup match and therefore I would assume that the small noises I heard were...
See more room tips
  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank MalR372
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoannaCarruthers, General Manager at Rydges Kensington London, responded to this review, 14 September 2014
I really appreciate you taking the time to give us some valuable feedback.
Kind Regards,

Joanna Carruthers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
421 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 246 helpful votes
Reviewed 12 July 2014 via mobile

The pluses - great location, clean room and friendly (albeit totally ineffectual) staff.

The minuses - not cheap at all. An executive room was over $Can300. And the room was very small. The telephone didn't work and despite repeated requests it was never fixed. Very few towels (oddly way too many soaps and shampoos) and requests for more towels were ignored. Internet down and the friendly staff promised but failed to fix.

Overall a no especially as there are many large hotels (Marriott, Holiday Inn, Best Western) nearby at the same or cheaper.

Stayed July 2014
Helpful?
1 Thank jamesmorton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoannaCarruthers, General Manager at Rydges Kensington London, responded to this review, 14 September 2014
I’m disappointed to read the minuses on your stay with us, please accept my apologies for these. I am however pleased to see that you enjoyed our great location.
Kind Regards,

Joanna Carruthers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 July 2014 via mobile

It is a very good balance cost benefit. I've stayed in a very small room, but clean, silent and with good light.
The staff is really welcoming. The breakfast is good and the restaurant is also very good for a contemporary meal at dinner.
The neighborhood is very beautiful with good museums and parks. To be close to the subway is an asset!

Stayed July 2014
Helpful?
3 Thank Paula M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoannaCarruthers, General Manager at Rydges Kensington London, responded to this review, 14 September 2014
I have to agree we are located in a beautiful neighbourhood! It is wonderful to see that you enjoyed your stay.
Kind Regards,

Joanna Carruthers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 July 2014

I stayed at the this hotel with my family this week and can truley recommend this hotel. Checkin was really easy and the family room had plenty of space. It is near the tube station and easy to get to. Definately stay there again.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Pratima1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoannaCarruthers, General Manager at Rydges Kensington London, responded to this review, 14 September 2014
We are very much looking forward to welcoming you and your family back again soon!
Kind Regards,

Joanna Carruthers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rydges Kensington London

Property: Rydges Kensington London
Address: 61 Gloucester Road, London SW7 4PE, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#256 Luxury Hotel in London
#257 Business Hotel in London
#326 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Rydges Kensington London 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Rydges Kensington London is a four star deluxe design inspired boutique hotel which has been fully refurbished in 2011. Facilities include wired and wireless internet, fitness suite, Restaurant & Wine Bar, Lounge Bar, 24 hour room service etc. ... more   less 
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Also Known As:
Rydges Kensington London Hotel London
Rydges Kensington Plaza London
Hotel Rydges Kensington Plaza
Hotel London Rydges
Rydges London

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