The hotel is good, but I've experienced some problems with the booking. I have booked and paid for deluxe room, but when I was checking in the receptionist told me that my room is the regular one and looking into the internal courtyard of the hotel. I had to call my travel agent to solve this problem. In the next morning when I went down for breakfast, they've told me that it is not included! While I have paid for bed & breakfast and it was there in the voucher. The first reply from the lady in the reception was: I don't care about what is written in your voucher, the booking I have is without breakfast! Isn't this rude and impolite answer toward a hotel guest?!!
What I dislike in the room is only the towels. Some of them were old & teared up from the side. I wounder how haven't they noticed that!!
- Official Description (provided by the hotel):
- Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more less
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- Also Known As:
- Jw Marriott London
- Grosvenor Hotel Jw Marriott
- Marriott London
- London Marriott