This hotel is very over rated
They cannot handle surges in check in or check out process.
They have poor service in the executive lounge cannot keep up with the volume of guests using the lounge.
The conditions were unacceptable for the cost of staying at the hotel.
An elevator was out of service our entire stay.
The noise level was unacceptable-with the location across from Hyde Park the noise from the concerts were very disrupting and unacceptable-the rock music was non stop for 12 hours every day-hotel was unable to move our room or offer compensation.
The staff was not informed properly to guide us on travel time to the theater-there were Palace events going on that tied up travel times that the hotel was not able to speak to as a result we were not given the proper travel time to the theater.
- Official Description (provided by the hotel):
- Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, TravelUp, Expedia, Southall Travel, Ctrip TA, Booking.com, TripOnline SA, Ebookers, HotelsClick, HotelQuickly, getaroom.com, Cancelon and Evoline ltd so you can book your Grosvenor House, A JW Marriott Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Jw Marriott London
- Grosvenor Hotel Jw Marriott
- Marriott London
- London Marriott