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“Great location and great service.”

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Grosvenor House, A JW Marriott Hotel
Ranked #230 of 1,067 Hotels in London
Certificate of Excellence
Rio de Janeiro
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great location and great service.”
Reviewed 26 February 2013

Overall, it's a great hotel. Really well located, with Oxford Street shopping district just a few blocks away. We stayed in a Luxury Suite, wich is nice, but small. Even for a suite it is kinda small. Bathroom is just ok, with the old tub and plastic curtains combination ...
If you can, book a room with access to the Executive Room. They will provide you 03 meals a day along with all kinds of drinks and wi-fi.
The hotel service is just great. Everything went on perfectly.
Would stay again.

Leo Daflon
Rio de Janeiro, Brazil.
Feb 2013

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeoRiodeJaneiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,540 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (474)
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LONDON
Level Contributor
104 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 25 February 2013

Have just stayed once again at the hotel and as usual it was excellent.

I stay here twice a year and just love it's big comfortable rooms and service . The position of the hotel is perfect for shopping and the wonderful local restaurants .

Would not hesitate in suggesting a stay.

E C D London

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ECDLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England
Level Contributor
93 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 24 February 2013

I had pre booked for afternoon tea as a birthday treat for a friend. We'd been to the hotel for tea a year before and loved it, but this time the standard was not so good. We were seated nearer the bar and away from the main afternoon tea area, and this seemed to resolve in patchy service as most of the waiting staff seemed to focus on the central area. The dragon fruit cocktail to start with was refreshing and we were offered more of anything we wanted. But the sandwiches tasted a little dried out, as if made in advance. The scones were cold and rather than being brought a new pot of tea the waiting staff simply kept adding hot water. We had to wait ages at the end for the waiting staff to notice us and bring the bill, and finally when they did they took my card away while they went to get the electronic card machine (thought the idea) was that these machines eliminated the need to separate owner from card. Despite already adding a 12.5 percent service charge (which I know is acceptable), I was asked twice by the waiter if I wanted to leave a further tip. I didn't. The service was just about okay, but not exceptional. Overall, didn't think the tea or the ambience was as good as others I've been to in good London hotels, so a bit disappointed really.

  • Stayed February 2013, travelled with friends
    • Value
    • Service
Helpful?
Thank KittenandTinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Retford, United Kingdom
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 24 February 2013

Great hotel with fantastic service. Room facilities were great although the view was disappointing. But having only booked a standard deluxe room, it was to be expected. The bed rates as one of the most comfortable I have slept in, and the shower, whilst over the bath, was incredible. Could have spent the day in there. But the overriding high point was the fantastic service. We were made to feel special , yet it came naturally and not forced. Well done Grosvenor House, we will be back. Oh and whilst at the Hotel, spoil yourself with a visit to Corrigans.

Room Tip: Book a King bed, they are fantastic!
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LloydJTaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsinki
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 February 2013

This hotel has it all: superb location, great restaurant (JW Steakhouse) and exclusive breakfast, phenomenal staff and huge suite - excellent vacation! This is a true five star hotel. I will stay at this hotel next time I'm in London again :)

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helsinki-Mic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review, 23 February 2013
Dear Helsinki-Mic,

It was our true pleasure having you staying with us on this last visit. Thank you for posting such a great review. I have already shared it with our team as you could not ask for better feedback than what you provided. I am truly delighted that you had such a great stay and in particular I am impressed with the level of service the team provided.

I do look forward to welcoming you back to Grosvenor House, A JW Marriott Hotel on your next visit to London.

Warm Regards

Morten Skumsrud
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boise
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 February 2013 via mobile

Stayed on points at this wonderful hotel for several nights just before Christmas. We arrived at the hotel at 7 am after a long flight from US. The front desk staff were gracious and provided 1 of our two rooms right away, as well as commentary breakfast in the lobby restaurant. I'm a Platinum Elite and our second room was upgraded to a spectacular 1 bedroom suite that apartment sized. The location across from the park was delightful and being a few blocks from Marble Arch tube was very handy. The food in the lobby grill restaurant was surprisingly good - steak house at night and lavish breakfast buffet with very high quality selections offered. The club lounge was a little small and sometimes crowded but well stocked with snacks and beverages. All in all we had a great time and would definitely return.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BandolRose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review, 23 February 2013
Dear BandolRose,

Thank you for sharing your review with us. Spending time in London over the holiday season is truly special with all its decoration and winter splendor.

I would also like to thank you for being such a loyal member of the Marriott family and for selecting the Grosvenor House on your visit to London. With your extended travels within our hotels worldwide, your feedback is truly wonderful to receive as you are in the best position to provide a deep insight and comparison.

I am delighted to see that you enjoyed the JW Steakhouse which is currently ranked among the most popular steakhouses in London as well as the spacious accommodations.

Please do let me know should your travel plans take you back to London as it would be my pleasure to provide you with personal assistance to make your return stay even more unforgettable.

Yours Sincerely,

Morten Skumsrud
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northern California
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 February 2013

My family & I stayed at the Grosvenor House for a few days during our trip to the 2012 Olympics. We had two adjoining rooms that worked well for us, and found the hotel to be extremely convenient, helpful & responsive, and an extremely courteous staff. We really enjoyed the daily breakfast buffet to get us started. We found it extremely convenient to the London Underground, which allowed us get around the city in a timely fashion, as well as a safe walk back from the station in the evening after late events.

Room Tip: Make sure you take time for "high tea" - it was a special treat
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank c3hoosier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review, 23 February 2013
Thank you for spending time with us over the Olympics last year. It truly was a magical time for London and I am sure you got to experience just that. From your review it is evident that we created a perfect setting for your days in London and I am happy to see that you got to enjoy not only our breakfast buffet, but also Anna's Afternoon Tea in the Park Room which definitely is a great treat.

I hope we get to welcome you back should your travel take you back to London in 2013.

Warm Regards,

Morten Skumsrud
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grosvenor House, A JW Marriott Hotel

Property: Grosvenor House, A JW Marriott Hotel
Address: Grosvenor House 86-90 Park Lane, London W1K 7TL, England
Region: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#128 Romantic Hotel in London
#143 Business Hotel in London
#151 Family Hotel in London
#173 Luxury Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
Number of rooms: 496
Official Description (provided by the hotel):
Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more   less 
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Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott

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