The hotel staff are warm and accommodating. I arrived far too early to check in so went for a walk then sat in the library to read and catch up on communications. They were supposed to come get me when the room was ready but no one ever did, so three hours went by before I gave up and just went back to the desk.
The room was larger than I expected for staying at the "friends and family" rate, and we could see the Eye from one window - handy for the New Year's Eve fireworks! A well-appointed bathroom and a comfortable bed are all I really need from a hotel and these were both excellent. We were on the 6th floor and found the room to be very quiet.
Since the in-room wifi was prohibitively expensive, we made use of the lobby/library's free wifi and therefore had a chance to people-watch. I was dismayed by the number of unattended children left to romp, shriek, and hang from the furniture while their parents chatted obliviously nearby. My friend had to jump out of the path of a child leaping down the stairs AT her! I know that the staff is trained not ask guests to quiet their children lest the guests become offended, but this was a safety issue as well as a serious annoyance.
I was happy to find a cashpoint downstairs, away from the throng. We ate at the steakhouse twice and had lovely meals with attentive service even though we chose lower-priced dishes.
The lobby personnel were very helpful. The room got a lot of attention during the day - I wish they could combine the afternoon check-up with the fellow who comes to "check for expiration dates" at the minibar, because two interruptions to our afternoon freshening-up time every day was a bit wearying. We were sent "Happy New Year" muffins on NYE - a charming touch.
The location is terrific for shopping and sightseeing. Buses run from a point between this hotel and the Dorchester and can take you anywhere in the city. There are underground pedestrian walkways to get you to the park and the northbound buses, and they felt safe both day and night.
I'd recommend this hotel to anyone looking for a few days' luxury stay in the heart of a great city.
- Official Description (provided by the hotel):
- Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more less
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- Also Known As:
- Jw Marriott London
- Grosvenor Hotel Jw Marriott
- Marriott London
- London Marriott