We recently stayed at the Grosvenor House for 3 nights and had high expectations given all of the fantastic reviews. We were upgraded to a larger room which was was spacious by European standards, but it felt very dated, worn carpets, hallways etc. Also, we overlooked the inside courtyard which had bird carcasses hanging from the wires, not a great view. The platinum club was being renovated so we could not use it but were told all items from our mini bar could be used at no charge- 2 candy bars and some sodas were not really comparable to the club lounge. The service was spotty at best. We asked one concierge for restaurant recommendations near the London Eye and he advised that "unless we wanted McDonalds" we would do better to come back and eat near the hotel (really? McDonalds? we were fortunate to find some fantastic restaurants within a 5 minute cab ride from the Eye in the end) We also tried their high tea which took over 2 hours with no one coming to check on us and in fact left before they served their last course (which they boxed and sent up to our room). When we mentioned this to the manager they only offered to let us have another tea the next day which did not interest us given our short time in town. We felt the service spent more time focusing on the various wedding and events going on rather than their guests. The last day they were doing major renovation on our floor and though it was quiet from our room, the hallways were all covered in plastic and dust from the renovation was everywhere (as were the workers). The location is nice as it is across the street from Hyde Park, but you can do much better in such a fabulous city.
- Official Description (provided by the hotel):
- Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more less
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- Also Known As:
- Jw Marriott London
- Grosvenor Hotel Jw Marriott
- Marriott London
- London Marriott