We just spent 15 nights at Grosvenor House in London and were generally impressed. We were disappointed to learn just before we arrived, however, that the Executive Lounge was still under construction as we had deliberately selected a hotel with a lounge since we are Marriott Rewards Platinum lifetime members and like the opportunity to relax and enjoy hors d'oervres. . The Guest Relations staff, in particular Steve Nash and Joseph Simmons, did what they could to accommodate us .with drink vouchers in the Park Room and we appreciated that. Speaking of the Park Room, it was being used for continental breakfast for Marriott Gold and Platinum members and that worked just great. Also, in the evenings they have a very nice menu and we really enjoyed getting to know Adam and Altay. They were extraordinarily attentive and provided terrific service.
We also want to specifically compliment the plumber, Danny, with the maintenance staff. Although our room was spacious, we did have a plumbing problem that turned out to be quite complex. Danny made a special point to explain the problem, suggested that since it might take awhile and create something of an odor that perhaps we would like to vacate the room for awhile. So, we did. When we returned, Danny was just finishing the repair. He did a great job and is to be complimented for his friendly and efficient demeanor.
Our only real complaint has to do with the inconsistent housekeeping and turn down service. Just as an example, some days we had extra face cloths, other days not. One day there was no replacement toilet paper. A few days we received shortbread biscuits, other days none. One day we had to call at 5 pm saying that our room had never been cleaned. Some evenings the bathrobes were set out, other nights they weren't. Another night we received no turndown service at all. My point in bringing this up is that there is an obvious need for some training in what services are to be provided. One suggestion is that the Operations Manager develop a "check list" that be provided to the housekeeping staff.
- Official Description (provided by the hotel):
- Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hotels.com, Odigeo, Agoda, Southall Travel, Traveltool, S.L.U., HotelsClick, HotelQuickly and Hotel.de so you can book your Grosvenor House, A JW Marriott Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Jw Marriott London
- Grosvenor Hotel Jw Marriott
- Marriott London
- London Marriott