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D5465HIbrian

Wonderful Hotel!

5.0 of 5 bubblesReviewed 18 Nov 2023
First visit to London and so glad our group chose this gem of a hotel! Great location, clean and comfortable with a great breakfast selection. Mandy does a great job interacting with her guests and makes everyone feel welcome and comfortable. Will certainly be staying here again upon returning to London!
Date of stay: November 2023
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandy Chiu, General Manager at London Lodge Hotel, responded to this review
Responded 22 Nov 2023
Thank you so much for taking your time to write the review. So happy to know that you all enjoyed your stay with us. By the way, I love interacting with our guests, I learn so much from everyone everyday. I am enjoying it.

Just to let you know that we replaced 8 rooms' beds today, so we are continue to invest and making sure all our guests will be comfortable and enjoy their stay with us. We look forward to welcoming you both back to the London Lodge Hotel soon. Well, may i take this opportunity to wish you and your family a very happy festival season ! Stay health and happy !

Best wishes
Mandy
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,039)
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7 - 12 of 1,039 reviews
Reviewed 12 November 2023

Fantastic stay once again. Lovely room 3. What a fantastic bed slept great. As always fabulous breakfast and great staff . Lovely clean room hotel great only 10 minutes walk to train station.see you all next year Lorraine & Andy.

Date of stay: November 2023
Trip type: Travelled with family
Thank lorraine b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandy Chiu, General Manager at London Lodge Hotel, responded to this reviewResponded 14 November 2023

Dear Lorraine & Andy,

Thank you for choosing to stay with us and taking your time to write the review, always great to know that our guests enjoyed their stay. We look forward to welcoming you both back next year! In the meantime , take good care of yourself and enjoy every day! May we take this opportunity to wishing you both all the very best for the festival season!

Mandy & Team

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Reviewed 26 October 2023

The London Lodge Hotel is a fantastic hotel to use when you visit London. The rooms are very well decorated, the beds are very very comfortable. The staff were very welcoming and helpful, and also Mandy Chu was exceptionally helpful following our first meeting

Room tip: Book early
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Lemebedge
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandy Chiu, General Manager at London Lodge Hotel, responded to this reviewResponded 6 November 2023

Thank you for your support and we look forward to welcoming you and your family back to the London Lodge Hotel very soon.

All the best
Mandy

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Reviewed 28 September 2023

From the minute I walked into the flower-scented lobby to when I left I was impressed. The manager and staff made sure we were happy and comfortable throughout. The continental breakfast had all you needed and I am missing the croissants, fresh fruit, and honey Greek yogurt. Stayed in 2 different rooms and I suggest room 22 which overlooks the street and has a nice tall ceiling. The staff was kind enough to hold luggage when we arrived before check-in time and when we left for 2 nights out of town. Should I ever return to London this will be my home away from home. The hotel is clean, safe, and in an excellent location.

Date of stay: September 2023
Trip type: Travelled with friends
Thank Yurismom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandy Chiu, General Manager at London Lodge Hotel, responded to this reviewResponded 6 November 2023

Thank you for your stay and your excellent review, you certainly appreciate good things in live, our pastries are freshly baked in house every morning and our fresh fruit are hand picked by our team. The organic Greek honey yogurt is also my favour too. We recently changes most of our bedroom carpets, I hope you will like them too. We look forward to welcoming you back to your London home in the near future.
Best wishes
Mandy

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Reviewed 10 September 2023

Staying at the London Lodge now (10 Sept)....beautiful boutique hotel in South Kensington - London... Close to all major "royal" attractions.. located on a very quiet street. The place is impeccably clean and maintained. Perhaps the attribute I was most impressed with is the staff... they will work tirelessly to ensure you are comfortable and taken care of...for example, they have been relentless in obtaining cabs for my wife and I. Not a crazy, noisy revolving door, tourist hotel...but a nice, charming, elegant place to stay after a long day of exploring. My travel agent highly recommended it and I wholeheartedly agree!

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank snowbird1960
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandy Chiu, General Manager at London Lodge Hotel, responded to this reviewResponded 6 November 2023

Thank you for your stay and taking your time to write the review. Great to know that your travel agent recommended us. We are so lucky to have a wonderful team to provide excellent and consistant service to our guests. We shall keep up with our good work. And we look forward to welcoming you back to the London Lodge Hotel soon.

Best wishes
Mandy

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Reviewed 8 September 2023

This is the 3rd stay I’ve had here. Let me start by saying the service was wonderful, desk staff and manager Marina very helpful with transportation issues during a train strike. The room however was dilapidated. Curtain sheers were torn, bathroom tiles cracked and dirty around the edges and just an overall feel of dinginess compared to prior stays. I felt like it was really overpriced compared to the quality. Hallways were quite dark and dated and dingy in appearance as well.

Date of stay: September 2023
    • Location
    • Sleep Quality
    • Service
1  Thank aunnie2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandy Chiu, General Manager at London Lodge Hotel, responded to this reviewResponded 6 November 2023

Dear Aunnie,

I am sorry to find that we let you down for your 3rd stay with us, we could not replace the torn net curtain at the time as we were wating the new ones to arrive. The net curant was replaced a few days after you departured from the hotel. Apologized for this. We also asked our maintence team to mend the cracks in tiles as well. We als focus on clening the edges of the tiles as well. This time you stayed in one of our standard rooms, which we are planning to renew the bathrooms. Please kindly email me directly on Mandy@londonlodgehotel.com when you return again for your next trip. We would love to prove to you our normal standards. Many thanks

Best regards
Mandy

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