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“Great location to see the Tower”

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Novotel London Tower Bridge
Ranked #235 of 1,069 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Lansing
Level 5 Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Great location to see the Tower”
Reviewed 18 February 2014

This was a great location to visit the tower and only 1 block away from the underground subway system. There was a weather spoon restaurant close for breakfast and a German beer house close for dinner. Both were good eating. The room was nice and clean but we could not seem to regulate the temperature in our room. The bed and pillows were ok. The staff was friendly. The maids came very early to clean so you may want to put something on your door if you are late sleepers. There was a hair dryer. The shampoo is a combined shampoo and conditioner. I would stay here again because it was so convenient.

Room Tip: Bring your converter if you need one because there are plugs available for you to use and charge up...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank john p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven K, Manager at Novotel London Tower Bridge, responded to this review, 21 February 2014
Dear Guest,

Thank you for your wonderful feedback relating to your recent stay with us.
I am delighted that your experience in our hotel was a positive one and you enjoyed the warm hospitality from our team here.
I look forward to welcoming you back again at Novotel London Tower Bridge.

Kind regards,

Steven Kusters
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (230)
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Stafford, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 February 2014

Location couldn't have been better for our visit to the Tower of London, river cruise & hop on /off original sightseeing tour. Room was clean, perhaps a little on the snug side for three of us but adequate. Staff were all very friendly and polite, even managed to recover our fridge contents when our room was serviced ahead of plan. Restaurant had a lovely ambience and the food was generous and tasty. Breakfast was excellent with plenty of choice and well managed replenishment, only weird thing was the potato wedges rather than hash browns - still they tasted good! Xbox in reception & free wifi kept us all happy.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank Nicola L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven K, Manager at Novotel London Tower Bridge, responded to this review, 18 February 2014
Dear guest,

Thank you very much for taking the time to review your stay at the Novotel London Tower Bridge.

It is with great pleasure that we receive your compliments in regards to the bedroom, service of staff but also our full English breakfast buffet.
We are passionate about our guests and I am glad it shows!
On behalf of our team, we look forward to welcoming you back soon.

Thank you again for your feedback and we are surely looking forward to welcoming you back at the Novotel London Tower Bridge.

Kind regards,

Steven Kusters
Operations manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 February 2014

excellent stylish four star hotel,lovely staff throughout,first class rooms and delicious breakfast.loved the location,easy to get into central london but great for a walk down by the thames.can recommend this hotel and will definitely stay there again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank 45disappointed45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven K, Manager at Novotel London Tower Bridge, responded to this review, 18 February 2014
Dear Guest,

I am delighted to note that you enjoyed your stay with us and that you found the room very impressive, I’m glad you had a good visit to London and appreciated our location.
I look forward to welcoming you back in the near future.

Kind regards,

Steven Kusters
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
reading
Level 5 Contributor
68 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 16 February 2014

we stayed here this weekend - we arrived at 2pm when they said our room would be ready. we tried to check in, but the cleaning staff were running behind, and refused to comment on how long it would take.. so we went out and came back in the evening. they also said that they would take up our luggage for us as we had to leave it in the hold.. but they hadn't done that either !

the room was really clean and tidy.. very small for a family of 4.. but the main thing was the HEAT of the room. you'd think that being so cold outside it wouldn't be an issue, but it was ridiculously hot and none of us could sleep. the air con that they had wasn't working.. in fact, i don't think it had enough power to cool the room anyway... so we had to borrow a fan. the bed's were really comfy, so that was a plus. we all had a sleepless night. crazy in this day and age.. won't be staying here again.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mags039
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven K, Manager at Novotel London Tower Bridge, responded to this review, 18 February 2014
Dear Guest,

I’m so sorry that you were disappointed by your experience staying with us at Novotel London Tower Bridge. I appreciate the feedback and rest assured that we take all comments very seriously.
On a positive note, I'm glad that you found our staff to be friendly and will also communicate that with the team.

Kind regards

Steven Kusters
Operations manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
munchen
Level 4 Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 February 2014

very nice Location near to the tower Bridge
the suite room was very nice but very noise near
to the garage and the air conditioner so we didn t sleep very´well
we ask for a non smoking room and we get a handicap smoking room
after we get a new suite room and the groundfloor but very noise

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christoph G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
norfolk
Level 6 Contributor
165 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 16 February 2014

The hotel is well up to its four star rating, clean, stylish and comfortable rooms, well appointed bathroom and abundant, tasty breakfast.

What stands out is the five star service shown by attention to detail, for example the receptionist noticed we were wet and immediately fetched us a box of tissues. The heart shaped chocolates on check in where also a nice touch, (it was the 14th of February).

Breakfast service was immaculate, creating a calm and relaxed atmosphere, the restaurant manager certainly knows his job.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fenflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven K, Manager at Novotel London Tower Bridge, responded to this review, 18 February 2014
Dear Guest,

Thank you for sharing your experience with us.
I am delighted to hear that our team members were on hand to assist you during your stay at Novotel London Tower Bridge. We are passionate about our guests and I am glad it shows!
On behalf of our team, we look forward to welcoming you back soon.

Kind regards,

Steven Kusters
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 11 February 2014

My daughter and I stayed at the hotel for 17 nights and enjoyed it greatly. Half of any trip is the hotel and its location for convenience to attractions. This hotel ticks the boxes. Great central location, evening walks to the tower and tower bridge takes less than 5 minutes and that walk takes you past the Tower Hill Tube and Tower Hill tube is about 4 stops from Embankment. Also close to buses and Tower Hill DLR.

Plenty of local restaurants for dinner and a TESCO about 5 minutes walk.

Hotel is clean and well appointed, staff friendly and helpful.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven K, Manager at Novotel London Tower Bridge, responded to this review, 15 February 2014
Dear guest,

Thank you for your feedback, I'm glad you had a good visit to London and appreciated our location and thank you very much as well for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon.

Kind regards,

Steven Kusters
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel London Tower Bridge

Property: Novotel London Tower Bridge
Address: 10 Pepys Street, London EC3N 2NR, England
Phone Number:
Region: United Kingdom > England > London > City of London , London Bridge
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Green Hotel in London
#155 Family Hotel in London
#178 Luxury Hotel in London
#235 Business Hotel in London
#254 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel London Tower Bridge 4*
Number of rooms: 203
Official Description (provided by the hotel):
The Novotel London Tower Bridge is located in the City of London. Offering 6 meeting rooms and WiFi internet access for business travellers, the hotel is also a superb base for those on holiday in London. Situated opposite the Tower of London on the Thames close to Tower Bridge and St Pauls Cathedral. Take a short tube ride to the London Eye, Tate Modern, Millennium Bridge or the West End theatre and shopping areas. The hotel has Keepers Lounge bar and kitchen, gym, sauna and steam room. ... more   less 
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Also Known As:
Novotel London Tower Bridge Hotel London
Novotel London Hotel Bridge
London Novotel
Novotel Tower Bridge

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