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“Great location”

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Novotel London Tower Bridge
Ranked #232 of 1,069 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
MOTHERWELL
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great location”
Reviewed 5 April 2014

Weekend stay at Tower hill for daughters birthday , great location , great breakfast , relaxing sauna and steam room in basement, 2 min walk from tube , 5 min from tower bridge and tower of London , will go back soon.

Stayed December 2013, travelled with family
Helpful?
Thank BBGUESTMOTHERWELL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven K, Manager at Novotel London Tower Bridge, responded to this review, 7 April 2014
Dear guest,

Thank you for your kind comments and compliments – I am delighted that you enjoyed our steam room and sauna and that you had a great breakfast. We will look forward to welcoming you back again soon.

Kind regards,

Steven Kusters
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,843 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (237)
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English first
Melbourne, Australia
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 April 2014

We recently stayed for three nights at the Novotel and really enjoyed ourselves. The hotel is located very close to tower hill tube station, making it convenient to get around London. The room was comfortable and clean. The breakfast buffet was excellent and we never had to wait for a table. We also dined at their restaurant for dinner and it was good value and great meals. We would definitely return on another trip to London.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cathl112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven K, Manager at Novotel London Tower Bridge, responded to this review, 7 April 2014
Dear guest,

Thank you very much you for taking the time to review our property online following your stay and rating your experience with 5 stars.
It is such a great satisfaction to see that you appreciated our central location, close to all public transportation, making it the perfect base to discover London. I am also very pleased to read that you had fantastic breakfast and diner in our restaurant.
We look forward to welcoming you back to the Novotel London Tower Bridge for your next stay in London.

Kind regards,

Steven Kusters
Operations manager
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Level 6 Contributor
137 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 3 April 2014 via mobile

Stayed 1 night on business. Arrived late and enjoyed dinner in the restaurant (food was tasty and presented well). Relaxing bar just to the side which had a really good atmosphere. The room is 4/5, everything you need, but the bathroom felt like something out of a hospital, bed was comfortable. Staff are welcoming, professional and polite. Breakfast was included and had a great variety. In terms of location, 2 mins from tower hill, would probably stay again.

Stayed April 2014, travelled on business
Helpful?
Thank Simon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven K, Manager at Novotel London Tower Bridge, responded to this review, 7 April 2014
Dear guest,

Thank you for your feedback, thank you very much for your kind review about the nice atmosphere in the bar and the high standard of our kitchen and restaurant. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed the warm hospitality from our team here. I look forward to welcoming you back again very soon.

Kind regards,

Steven Kusters
Operations manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 6 Contributor
107 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 1 April 2014

I really felt the room was small uninviting, no real bedside tables and a trough for a sink really awful. The phone was badly placed not near the beds. Breakfast had to queue to get a table really felt not welcomed.

Room Tip: Very near to Catherine's dock ( you have a mini marina and many restaurants here and the tower...
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suzmannikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven K, Manager at Novotel London Tower Bridge, responded to this review, 7 April 2014
Dear guest,

Thank you for taking the time to share your experience on TripAdvisor following your stay in our hotel, although we are always very appreciative of getting our customers feedback I was disappointed to hear that your experience didn't meet your expectations. I like to explain about our rooms which all have the minimum size of approximately 24 M2 which is very common for a Four star hotel in London. Because the bedside tables are used for our guests to put their belongings there, we think it is more likely to have the telephone on the desk. I am sorry you had to wait in line for breakfast, unfortunately this can happen when it is very busy. We really enjoy inviting our guests during breakfast, but we also want to provide them with clean and covered tables. This is something which sometimes takes just a bit, especially when it is extreme busy.
I still hope that in light of this information, you still might consider our hotel for a future stay.

Kind regards,

Steven Kusters
Operations manager
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Level 3 Contributor
7 reviews
4 hotel reviews
Reviewed 1 April 2014

I had a very pleasant trip there. The traditional english breakfast was good. The room was clean and comfortable. The location was so good to have a walking experience in the center of London. Living there you can go to the Thames River and the London Bridge easily. And also the subway is nearby. The transpotation is very convenient.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank qwit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven K, Manager at Novotel London Tower Bridge, responded to this review, 29 April 2014
Dear guest,

I am really pleased to hear that you enjoyed your stay at Novotel London Tower Bridge and for leaving us such a kind review on Tripadvisor.
I really look forward to welcoming you back to our property for your future stays in London.
Kind regards,

Steven Kusters
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 March 2014

Just came back from an overnight stay in London and we were happy with the hotel and our stay. Staff were very polite & friendly and the hotel is in a fantastic location, literally a minutes walk from the tube station which was extremely ideal.

The room was clean and functional with a lovely modern bathroom. However, the room itself, whilst a worthy 3 *, didn't feel 4*. It definitely needs a lick of paint to just freshen up the place. Also, the separate toilet felt grotty and there were a couple of stains on the door which, obviously, is never nice to see. Despite this, the room came with decent facilities, including a fridge, tv, iron & ironing board.
We also had a drink and some food on the evening in the downstairs bar- although pricey, I would recommend paying a visit as the bar is chilled and modern and a really nice way to relax after a day of exploring the city. Breakfast was also included, and was very tasty- fair amount of choice, although I personally would have liked to have seen more pastries- just personal preference.

All in all, enjoyed our stay at this hotel but would probably benefit from just freshening up the rooms.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kjames18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven K, Manager at Novotel London Tower Bridge, responded to this review, 2 April 2014
Dear guest,

Thank you for your feedback, I'm glad you had a good visit to London and appreciated our location and thank you very much for your kind review about the friendliness of the staff and the nice atmosphere in the bar. To respond to you about our prices in the bar, these are similar compare to the surrounding market in London City.
I will have my housekeeping team address the issue you raised regarding the stains.
On behalf of our team, we look forward to welcoming you back to Novotel London Tower Bridge.

Kind regards,

Steven Kusters
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel London Tower Bridge

Property: Novotel London Tower Bridge
Address: 10 Pepys Street, London EC3N 2NR, England
Phone Number:
Region: United Kingdom > England > London > City of London , London Bridge
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Green Hotel in London
#155 Family Hotel in London
#172 Luxury Hotel in London
#235 Business Hotel in London
#254 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel London Tower Bridge 4*
Number of rooms: 203
Official Description (provided by the hotel):
The Novotel London Tower Bridge is located in the City of London. Offering 6 meeting rooms and WiFi internet access for business travellers, the hotel is also a superb base for those on holiday in London. Situated opposite the Tower of London on the Thames close to Tower Bridge and St Pauls Cathedral. Take a short tube ride to the London Eye, Tate Modern, Millennium Bridge or the West End theatre and shopping areas. The hotel has Keepers Lounge bar and kitchen, gym, sauna and steam room. ... more   less 
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Also Known As:
Novotel London Tower Bridge Hotel London
Novotel London Hotel Bridge
London Novotel
Novotel Tower Bridge

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