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“Great location!”

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Novotel London Tower Bridge
Ranked #247 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Bangkok, Thailand
Level Contributor
70 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Great location!”
4 of 5 bubbles Reviewed 6 April 2014

Great location! Hotel was better than I expected and the location is very hard to beat! 5 min walk to the metro; 10 minute walk to Tower Bridge. Staff was very helpful and helped me with find everything I needed. Room was small, but comfortable and had all the modern amenities we expected.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelEeOrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven K, Manager at Novotel London Tower Bridge, responded to this review, 7 April 2014
Dear guest,

I am delighted to note that you enjoyed your stay with us, I’m glad you had a good visit to London and appreciated our location which is exactly 1 minute from the London underground. We are passionate about our guest and I am glad it shows that our staff was very helpful to you
I look forward to welcoming you back in the near future.

Kind regards,

Steven Kusters
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,721 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (225)
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MOTHERWELL
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 5 April 2014

Weekend stay at Tower hill for daughters birthday , great location , great breakfast , relaxing sauna and steam room in basement, 2 min walk from tube , 5 min from tower bridge and tower of London , will go back soon.

Stayed December 2013, travelled with family
Helpful?
Thank BBGUESTMOTHERWELL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven K, Manager at Novotel London Tower Bridge, responded to this review, 7 April 2014
Dear guest,

Thank you for your kind comments and compliments – I am delighted that you enjoyed our steam room and sauna and that you had a great breakfast. We will look forward to welcoming you back again soon.

Kind regards,

Steven Kusters
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 5 April 2014

We recently stayed for three nights at the Novotel and really enjoyed ourselves. The hotel is located very close to tower hill tube station, making it convenient to get around London. The room was comfortable and clean. The breakfast buffet was excellent and we never had to wait for a table. We also dined at their restaurant for dinner and it was good value and great meals. We would definitely return on another trip to London.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cathl112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven K, Manager at Novotel London Tower Bridge, responded to this review, 7 April 2014
Dear guest,

Thank you very much you for taking the time to review our property online following your stay and rating your experience with 5 stars.
It is such a great satisfaction to see that you appreciated our central location, close to all public transportation, making it the perfect base to discover London. I am also very pleased to read that you had fantastic breakfast and diner in our restaurant.
We look forward to welcoming you back to the Novotel London Tower Bridge for your next stay in London.

Kind regards,

Steven Kusters
Operations manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
137 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed 3 April 2014 via mobile

Stayed 1 night on business. Arrived late and enjoyed dinner in the restaurant (food was tasty and presented well). Relaxing bar just to the side which had a really good atmosphere. The room is 4/5, everything you need, but the bathroom felt like something out of a hospital, bed was comfortable. Staff are welcoming, professional and polite. Breakfast was included and had a great variety. In terms of location, 2 mins from tower hill, would probably stay again.

Stayed April 2014, travelled on business
Helpful?
Thank Simon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven K, Manager at Novotel London Tower Bridge, responded to this review, 7 April 2014
Dear guest,

Thank you for your feedback, thank you very much for your kind review about the nice atmosphere in the bar and the high standard of our kitchen and restaurant. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed the warm hospitality from our team here. I look forward to welcoming you back again very soon.

Kind regards,

Steven Kusters
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
85 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed 1 April 2014

I really felt the room was small uninviting, no real bedside tables and a trough for a sink really awful. The phone was badly placed not near the beds. Breakfast had to queue to get a table really felt not welcomed.

Room Tip: Very near to Catherine's dock ( you have a mini marina and many restaurants here and the tower...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suzmannikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven K, Manager at Novotel London Tower Bridge, responded to this review, 7 April 2014
Dear guest,

Thank you for taking the time to share your experience on TripAdvisor following your stay in our hotel, although we are always very appreciative of getting our customers feedback I was disappointed to hear that your experience didn't meet your expectations. I like to explain about our rooms which all have the minimum size of approximately 24 M2 which is very common for a Four star hotel in London. Because the bedside tables are used for our guests to put their belongings there, we think it is more likely to have the telephone on the desk. I am sorry you had to wait in line for breakfast, unfortunately this can happen when it is very busy. We really enjoy inviting our guests during breakfast, but we also want to provide them with clean and covered tables. This is something which sometimes takes just a bit, especially when it is extreme busy.
I still hope that in light of this information, you still might consider our hotel for a future stay.

Kind regards,

Steven Kusters
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 1 April 2014

I had a very pleasant trip there. The traditional english breakfast was good. The room was clean and comfortable. The location was so good to have a walking experience in the center of London. Living there you can go to the Thames River and the London Bridge easily. And also the subway is nearby. The transpotation is very convenient.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank qwit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven K, Manager at Novotel London Tower Bridge, responded to this review, 29 April 2014
Dear guest,

I am really pleased to hear that you enjoyed your stay at Novotel London Tower Bridge and for leaving us such a kind review on Tripadvisor.
I really look forward to welcoming you back to our property for your future stays in London.
Kind regards,

Steven Kusters
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel London Tower Bridge

Property: Novotel London Tower Bridge
Address: 10 Pepys Street, London EC3N 2NR, England
Phone Number:
Region: United Kingdom > England > London > City of London , London Bridge
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Green Hotel in London
#155 Family Hotel in London
#185 Luxury Hotel in London
#235 Business Hotel in London
#254 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel London Tower Bridge 4*
Number of rooms: 203
Official Description (provided by the hotel):
The Novotel London Tower Bridge is located in the City of London. Offering 6 meeting rooms and WiFi internet access for business travellers, the hotel is also a superb base for those on holiday in London. Situated opposite the Tower of London on the Thames close to Tower Bridge and St Pauls Cathedral. Take a short tube ride to the London Eye, Tate Modern, Millennium Bridge or the West End theatre and shopping areas. The hotel has Keepers Lounge bar and kitchen, gym, sauna and steam room. ... more   less 
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Also Known As:
Novotel London Tower Bridge Hotel London
Novotel London Hotel Bridge
London Novotel
Novotel Tower Bridge

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