Do not stay here if you want to hold on to your money. We prepaid for our room for 2 nights through Hotwire. When we arrived they asked for a card to have on file for incidentals which is pretty standard. They then said they would preauthorize it for 50 GBP, a little unusual but ok. After we checked out we noticed two charges for $84 each and one charge for $401. After multiple calls and emails the issue is still not resolved. I get a different story almost every time I talk to them. Needless to say, at this point I'm having to file fraud charges with my credit card company which is a huge inconvenience since they'll likely issue a new credit card number and I'm in Europe for 6 more weeks.
Also, the rooms are about the size of a shoebox if you're still interested in staying here.
- Official Description (provided by the hotel):
- The Novotel London Tower Bridge is located in the City of London. Offering 6 meeting rooms and WiFi internet access for business travellers, the hotel is also a superb base for those on holiday in London. Situated opposite the Tower of London on the Thames close to Tower Bridge and St Pauls Cathedral. Take a short tube ride to the London Eye, Tate Modern, Millennium Bridge or the West End theatre and shopping areas. The hotel has Keepers Lounge bar and kitchen, gym, sauna and steam room. ... more less
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- Also Known As:
- Novotel London Tower Bridge Hotel London
- Novotel London Hotel Bridge
- London Novotel
- Novotel Tower Bridge