I stayed here in February for a work function. Upon check in, I told that I was upgraded and then followed the bellhop through the restaurant and down a flight of step into the lower level. As a solo female traveler, I am not comfortable being in a lower level with windows at ground level. After much ado, I was moved to another room for one night and then had to move again to another room for my second and third night. Other miscellaneous snafus during the stay for instance, my room wasn't cleaned when I arrived back at 4:00 PM. When I called the desk to let them know, they asked me if I still wanted my room cleaned? The property itself is quite nice and the beds were very comfortable. If they work out the kinks, it will be a very nice property, but currently it is not a 5 star.
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- Also Known As:
- The Marble Arch By Montcalm Hotel London
- Palace Hotel London