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“Great Hotel, Great Location”

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The Marble Arch by Montcalm
Ranked #602 of 1,088 Hotels in London
London
1 review
“Great Hotel, Great Location”
5 of 5 bubbles Reviewed 7 July 2013

We spent 2 nights at this Hotel and we really enjoyed our stay. The staff were very attentive, especially Maurizzo. The room was very clean and well decorated. If I had a complaint it would be that the shower was over complicated but that could just be me being picky. The breakfast was very good with plenty of options and the dining room was bright and airy.
The location was perfect for us, close to Marble Tube station and the shops on Oxford street.
All in all a great place to stay if you are staying in central London.
We would certainly stay there again in the future.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Glyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marblearch26, Front office supervisor at The Marble Arch by Montcalm, responded to this review, 8 July 2013
Dear Guest,

Thank you for your feedback. We appreciate your comments and feel very proud that the team at The Marble Arch By Montcalm were able to meet you expectations and that you loved the hotel.

We look forward to welcoming you back in the near future.

Thanks
Kind Regards,

Hiral Thanawala
Front office Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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440 reviews from our community

Traveller rating
    176
    131
    67
    30
    36
See reviews for
46
170
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136
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
  • Arabic first
  • Danish first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Norwegian first
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  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 1 July 2013

The marble arch by Montcalm gets a lot right, tastefully decorated rooms, helpful and friendly staff, reasonable food, and a good location.

Unfortunately it lets itself down in the areas that were so easy to get right at the start. The hotel,has clearly been put together on the cheap: appliances don't work, showers and bathroom fittings leak making the floors lethal, pictures and fittings are affixed poorly, the wifi is weak and only works intermittently... It just appears that the owners had some cash left over after fitting out the Montcalm over the road and then cut corners with the marvel arch.

In conclusion a reasonable hotel but hugely overpriced for what you actually get.

Room Tip: Stay at the Montcalm.
See more room tips
  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark1974_31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Vancouver
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 19 June 2013

The Montcalm hotel is lovely. The lobby is tasteful and appealing. The staff are attentive and welcoming. The rooms are updated, clean and comfortable. We had a problem with: the bar fridges - 3 did not work, the TV did not work, the plug ins did ins did not work room 516 - they said it must be an electrical problem and surely it was. We had a king size bed, we were down graded to a Queen bed and all the ammenities worked. I want to love this hotel because the restaurant was great, the bar terrible for food, the Club room was very good and the hotel was well situated. For all the problems we had I must say the staff were most attentive. They gave us a reduced rate for our problems and a certificate for a reduce rate another time.

Would I return, probably.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vivian077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marblearch26, Front Office Supervisor at The Marble Arch by Montcalm, responded to this review, 20 June 2013
Dear Guest,

Thank you for taking the time to post your comments on Tripadvisor. We appreciate your feedback, regardless of whether it is good or bad, and helps us monitor the service we provide. Please accept my apologies for the inconvenience caused during your stay with us.

I can assure you that all points have been shared with respective departments to ensure that such incidents do not happen in the future. Please feel free to contact me personally next time you would like to visit us so that we may restore your faith in The Marble Arch By Montcalm as well as team who work here.

We do look forward to welcoming you back in the near future.


Thanks
Kind Regards,

Hiral Thanawala
Front Office Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sidmouth, United Kingdom
Level Contributor
250 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 18 June 2013

We were meant to stay in another hotel but due to a broken boiler got moved here
The staff were very helpful and friendly
The room was clean and tidy and a great shower although with so many jets and nozzles took us a few minutes to work out
We had a good nights sleep in the comfortable bed
You could not have asked for a better breakfast

Room Tip: Our room was on the first floor overlooking the breakfast area and was perfect
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 609RogerH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marblearch26, Front Office Supervisor at The Marble Arch by Montcalm, responded to this review, 20 June 2013
Dear Guest,

Thank you for your feedback. We appreciate your comments and feel very proud that the team at The Marble arch by Montcalm were able to meet you expectations and that you loved the hotel. I have shared your valued feedback with my colleagues.

We look forward to welcoming you back at the Marble arch by Montcalm.


Thanks
Kind Regards

Hiral Thanawala
Frotn Office Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires, Argentina
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 15 June 2013

every time i travel to london it is quite dificult to find a good hotel, well located, good price, nce room.
well, this one was the one!
just take in mind there's no room service, just breakfast and they have 2 buildings so you may have to walk one block.
all the rest was fantastic

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guaditaworldwide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marblearch26, Front Office Supervisor at The Marble Arch by Montcalm, responded to this review, 16 June 2013
Dear Guest,

Thank you for your feedback. We appreciate your comments; we take our guest feedback as paramount to our success and work on them as far as possible. I have shared your valued feedback with my colleagues.

We look forward to welcoming you back.
Thanks
Kind Regards,

Hiral Thanawala
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 15 June 2013

Montcalm is everything you would want from a hotel.
The location around the corner from Marble Arch and Hyde Park but in a quiet side street,
Easy walking distance to Oxford st etc and other points if interest,
The decor is fabulous, old building on the outside, great cutting edge decor on the inside.
Attention to detail is evident including fabulous flower arrangements in the foyer white orchid plants all over. the rooms are small but so tastefully done.
Breakfast was excellent.
There is a lovely spa for guests use...very welcome after a day of walking.
The staff were most welcoming and helpful and very professional.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rubarbara47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marblearch26, Front Office Supervisor at The Marble Arch by Montcalm, responded to this review, 16 June 2013
Dear Rubarbara47,

Thank you for your feedback. We appreciate your comments and we take our guest feedback as paramount to our success and work on them as far as possible. I have shared your valuable feedback with my team members. We do look forward to welcoming you back in the near future. Please feel free to contact us for any assistance you may require or for any future reservations.

We look forward to welcoming you back.

Thanks
Kind Regards,

Hiral Thanawala
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
4 of 5 bubbles Reviewed 12 June 2013

Great location!!! clean & staff are friendly,rooms were a bit too small
+Coffee Machine & tea, disappointed with dining room service
Enough room for a double bed with no room left over
expensive by comparison to other places

Room Tip: more space
See more room tips
  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marblearch26, Manager at The Marble Arch by Montcalm, responded to this review, 13 June 2013
Dear Maha A,

Thank you for staying at The Marble Arch by Montcalm. We appreciate your feedback, regardless of whether it is good or bad, and helps us monitor the service we provide.
I have shared your valuable feedback with my team members. We do look forward to welcoming you back in the near future. Please feel free to contact us for any assistance you may require or for any future reservations.
Kind Regards,
Adela Drencenyova
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Marble Arch by Montcalm

Property: The Marble Arch by Montcalm
Address: 31 Great Cumberland Place, London W1H 7TA, England (Formerly Palace Hotel)
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#269 Romantic Hotel in London
#354 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Marble Arch by Montcalm 5*
Number of rooms: 43
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Montcalm Hotel (London) Ltd & Precis Properties Ltd, Agoda, Hotels.com, Priceline, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your The Marble Arch by Montcalm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Marble Arch By Montcalm Hotel London
Palace Hotel London

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