Where do i start!, my husband booked a one night stay at the Montcalm for my birthday.
On arrival, first impressions the doorman immediately greeted us with a smile and welcome on a very dark wet January day. As we checked in the receptionist informed us that they had upgraded us to a suite, also unbeknown to me my son was already at the hotel to surprise me and the staff had kindly allowed him to place cards and flowers in our room before we arrived, but they didn’t let on and when he tapped me on the shoulder and i turned around to see him standing there , there wasn’t a dry eye!. We were then escorted to our beautiful suite, where there was a complimentary bottle of wine and cakes with Happy Birthday written in icing. All of the staff were so courteous friendly and professional and nothing was too much trouble.
We had tickets for a show and returned late that evening and were welcomed into the bar for a nightcap.
The following morning breakfast was a true delight. There was a conference on so the usual breakfast room was closed so we were escorted to the Sixty One restaurant . It was here we met Trevor! He was jolly, attentive and informative without being overbearing. After we had finished our delicious breakfast, Trevor then bought out a beautiful plate with 4 large strawberries dipped in chocolate inscribed with Happy Birthday on the plate, really nice touch.
My husband and i have stayed in most of the top hotels in London but the service we received at the Montcalm exceeded anything we have experienced before. Saying that, i do feel that we had time to engage with staff as it was a pleasure trip, however they helped to make my Birthday an unforgettable experience, with thoughtful extra touches organised by Laura Johansson, guest experience manager, that were unexpected but gratefully received. Wouldn’t hesitate to book a return visit. Thank you .
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- Also Known As:
- The Marble Arch By Montcalm Hotel London
- Palace Hotel London