I stayed two nights (Fri+Sat) in a King bedroom (521). My room was a corner room, but still typical average size for London. I booked last-minute through the hotel's website and had no problems checking in at the designated check-in time (3pm). The reception staff was friendly and efficient, and I received a call in my room 10 minutes after check-in to verify that the room was satisfactory. The hotel is right on Oxford Street, which is very busy/noisy in the afternoons and evenings. I was on the 5th floor and the street noise was still very evident. There is also some construction in the area which led to some additional noise. However, my earplugs drowned out the sound no problem, and I slept well both nights. I filled out the customer satisfaction survey I received via e-mail a could of days after check-out. The staff interpreted my constructive feedback as unsatisfactory and offered me a free upgrade on a future visit, which showed me that they are committed to offering a high level of service.
Pros: The room and bathroom were clean. Bed was reasonably comfortable. Interior of the hotel was clean and quiet. Towel warmer in the bathroom and Bee Kind toiletries were nice touches. Good amount of counter space in the bathroom. Multiple outlets at the table, including a 3-pronged outlet for my laptop that did not require a converter. Located directly across (3-minute walk) from Bond Street tube station.
Cons: The area was very busy and noisy. I have stayed in several areas of London and this was by far my least favorite. The TV had a limited channel selection compared to other areas of the hotel (not important for all travelers, I realize). And this may sound picky...There was a large window in the bathroom with obscured glass and no drapes. The lights from outside lit up the bathroom throughout the night, and the door from the bedroom to the bathroom was also made of obscured glass so the light from the bathroom flooded the bedroom during the night. I always travel with a sleep mask, so this was not an issue for me, but it may be an issue for travelers with any sleep sensitivity to light. Also, there is not really a lobby to speak of, only a reception area. No place outside of the room to lounge or wait (other than the bar).
In summary, if you are set on staying in this area then I would recommend this hotel. But, if you are still deciding on a neighborhood, there are nicer, quieter areas with equivalent or better hotels in the same price range.
- Official Description (provided by the hotel):
- Traditional hotel with multilingual staff, situated near shopping in central London; 2 miles to Paddington or Marylebone Stations. ... more less
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- Also Known As:
- Radisson London
- London Radisson