Hotel itself is situated just off Oxford St (near Debenhams) so location wise it's not bad. We checked in and reception very helpful & offered to arrange taxi to the theatre that evening. We were then told that only one lift was working as the other was having work done - surely this is something that should have been advised prior to arrival? The waiting time's were had to endure for the lift were a big headache.
Anyway, we arrived in reception in the evening at the time told to us and basically people were stood around looking bewildered and after checking outside & seeing no taxi's my wife asked the lady at the reception (who supposedly arranged the taxi) what time the taxi was due & she just shrugged and advised that 'all taxi's had been cancelled' and then walked off..!!
It was pouring down but we had no option but to go out onto Oxford St and hail a taxi - it took a while but finally we got one & just made the theatre in time for the start.
I raised the issue with management the next morning and was told it was out of their hands & just blamed the taxi co. I asked what happened to the communication, i.e. phoning cust's rooms beforehand & advising there was a problem? They just weren't interested!
The air-con in our room didn't work on heat, just blew cold air all the time but luckily were were out most of the time in the day so it wasn't an issue.
When checking out there was another customer who was going ballistic with them over lack of communication (again) and promises made but not kept.
I stay in HK a lot on business and for the money charged per night by the Radisson I could have got a very decent hotel in Kowloon and the service would put the Radisson to shame.
If you want location for shopping etc & money no object then this hotel is ok. But I would seriously shop around if you want service & comfort....
- Official Description (provided by the hotel):
- Traditional hotel with multilingual staff, situated near shopping in central London; 2 miles to Paddington or Marylebone Stations. ... more less
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- Also Known As:
- Radisson London
- London Radisson