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“Lovely Stay, Great Location”
Review of Cranley Hotel

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Cranley Hotel
Ranked #598 of 1,081 Hotels in London
Reviewed 28 September 2013

Knowing that space is limited in big cities and hotel rooms tend to be small, we booked an Executive Room so we'd have a little space. This worked out very well for us, and we felt like our room - ground floor at the front of the building was quite spacious. I was initially concerned that our room would be noisy because it faced the street and the windows are not very sound-proof, so asked the staff about this and if other rooms were available. They only had smaller rooms available, but assured me it would be quiet, and they were right. It's a quite neighborhood and a short walk to a good metro station that connects into several lines.

One drawback of our room is that there was a building entrance just outside the bay window. So in the morning we would see people coming and going and they could easily see in if the curtains weren't drawn. This was not a big inconvenience to us, as we kept the curtains drawn when we were sleeping and dressing. We don't live in a city, so it felt odd at first to have people able to see us sitting at the table by the window eating breakfast, but "When in Rome...". We got over the lack of privacy, especially since we always had the option of closing the curtain if we preferred. And, frankly, we were out enjoying the city during the day and none the wiser. We had a safe in the room and the windows had locks and stops to protect from intrusion, but it seemed a very safe neighborhood anyhow, so that wasn't a worry for us.

We enjoyed the hospitality very much. Breakfast each morning was good, we liked the afternoon treat brought with bottles of water, and the evening champagne and canapes! We also found ourselves using the lovely seating area in the lobby several times during our stay to sit and relax in a space outside our room.

Overall, it was charming, luxurious and in a fantastic location!

Room Tip: Book in advance and email to ask about room options so that you could make a special request based o...
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  • Stayed: June 2013, travelled as a couple
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1  Thank Jennifer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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326 - 332 of 847 reviews

Reviewed 25 September 2013

We stayed at The Cranley for two nights and loved it. Everything was great since we arrived. The friendly staff makes you feel like at home. Although it has no restaurant, is great to have breakfast at the Lobby/living room. Location is great close to underground station but in a very quiet neighborhood. Is also very nice the complimentary champagne and canapes in the evening.

  • Stayed: September 2013, travelled on business
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Thank Manuel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2013

I spent 3 nights with my mother. The staff was professional and friendly. Calm and beautiful surroundings. Clean rooms. Sober interior design.
Lovely and generous cocktail six o'clock!

But why always those tea bags in this tea drinking country?

  • Stayed: May 2013, travelled with family
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Thank Justine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2013

Small hotel member of slh. We got a room on the top floor, very small. It was August, the air conditioning was broken and we had a rented fan, it was so noisy that we couldn't hear the TV. They shouldn't offer this room. We are still waiting for an email or an apology, we paid the full amount.

  • Stayed: August 2013, travelled as a couple
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5  Thank Natalia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2013

The room we had (502), although a ground floor suite (no view) was very nicely appointed. The bed was very comfortable. The bathroom large and accommodating with two sinks. We had an issue with the air conditioning, which seemed to shut off once per day, and two lights in the bathroom were out, despite repeated requests to repair them. All in all, the room was very nice and the staff had an excellent service attitude. The lobby was well appointed, and they have 24hr room service. Breakfast available in your room. We would stay there again.

Room Tip: Room 502 ground floor suite very nice.
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  • Stayed: September 2013, travelled as a couple
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Thank DRT1404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cranleyhotel, Front Office Manager at Cranley Hotel, responded to this reviewResponded 18 December 2013

Dear Guest,

I would like to thank you for taking the time to leave us a review.

I am very glad to hear that you enjoyed your spacious Executive room in the lower ground floor.
At the same time, I would like to take the opportunity to apologize for the maintenance issues you experienced; I can assure you that this is not a standard at the Cranley Hotel, where we do work very hard to meet all our guests' requests in the swiftest ways possible.

I do hope that we will have the chance to welcome you back in the near future.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2013

My husband and I enjoyed 3 nights at the Cranley. Our room was quite small, but very nice. The hotel staff was friendly and helpful. The location was quite good for sight seeing and access to the Underground. We did not eat breakfast at the hotel, as it was not included in our room rate. The one thing we found a bit off-putting was the very stained carpet in the reception room. This was the very first thing we saw and made us a little apprehensive to see our room. I am happy to say our room was fine, but the carpet in the public area needs to be replaced immediately. For this reason, I cannot give the hotel a higher rating.

  • Stayed: September 2013, travelled as a couple
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Thank sojouner2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cranleyhotel, Front Office Manager at Cranley Hotel, responded to this reviewResponded 18 December 2013

Dear Guest,

Thank you very much for your kind review on the Cranley Hotel.

We are pleased to hear that you enjoyed your stay and your room at the Cranley.
We very much value the feedback of our guests; we are currently carrying out improvement works at the Cranley and would love to have the opportunity of welcoming you back to receive further feedback on our improved aspects.

Once again, thank you for your review. If there is anything we could do for you in the meantime, please do not hesitate to contact us.

We look forward to welcoming you back to the Cranley!

Best regards,

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Reviewed 16 September 2013

I'm in London frequently and this is definately one of the nicest small hotels I've stayed at.
There is a lovely faded elegance about it and the attention to detail in the room was fantastic, right down to the Penhaligan toiletries in little apothecary bottles. It was like stepping back in time when customers were really valued, the staff were quickly on hand to cover me with an umbrella and take my bags.
It doesn't have a resturant but they will bring breakfast to the room and there are lots of places near by.
I'm only sorry that i didn't get to spend more time there, and I really hope to go back as they made me feel very special indeed.

Room Tip: For a romantic weekend, the lovely 4 poster beds are a bit special
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  • Stayed: September 2013, travelled on business
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Thank Joan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cranleyhotel, Front Office Manager at Cranley Hotel, responded to this reviewResponded 18 December 2013

Dear Guest,

Thank you so much for your lovely review! It is lovely to read such kind words on the Cranley Hotel.
I was very pleased to read that you enjoyed every aspect of your stay with us.

Please do come back to visit us soon!

In the meantime, should we be able to be of any more service, please do not hesitate to let us know.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cranley Hotel

Address: 10-12 Bina Gardens | South Kensington, London SW5 0LA, England
Region: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites Airport Transportation
Hotel Style:
#284 Romantic Hotel in London
#288 Business Hotel in London
#354 Luxury Hotel in London
Price Range: £107 - £288 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cranley Hotel 4*
Number of rooms: 39
Official Description (provided by the hotel):
Sitting quietly on an attractive South Ken side street, The Cranley Hotel in London is the perfect townhouse-from-home. With its mahogany antiques, Regency-period palette and prettily embroidered bedheads, it's an ideal base for a spot of Anglo-centric shopping, sightseeing and tea-taking. ... more   less 
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Also Known As:
Cranley Hotel London

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