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“Delighted”
Review of Cranley Hotel

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Cranley Hotel
Ranked #518 of 1,067 Hotels in London
Woodbridge, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Delighted”
Reviewed 24 February 2014

We were delighted with our room at the Cranley Hotel. Excellent value for money, considering location, etc (especially as we had an upgrade to room 201, a 4-poster room!). The Reception/lounge area was really attractive and each time we went to Reception we were immediately given totally professional attention. Reception was well staffed at all times. Our room was street-side and was completely quiet. A light breakfast was provided in our room as they have no dining room. Not ideal but a happy compromise and we definitely wish to stay there again on future trips to London.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Toronto, Canada
Level Contributor
3 reviews
Reviewed 20 February 2014

We just completed a three night stay at the Cranley Hotel. We were very surprised by the excellent service, quality, and location of the hotel. The price was extremely reasonable in reference to the prices of others in London, and I would recommend this hotel to anyone thinking of making a trip to London.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dctagg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 February 2014

We recently stayed 4 nights.

- 2 minute walk from Gloucester Road tube station. You can get the Piccadilly line from Heathrow. Takes about 40 minutes so probably quicker than Heathrow express and cheaper.
- The location is excellent. Good pubs, restaurants, tube etc are all close by.
- Staff are friendly and helpful.
- The bed was soft which I don't like but my wife likes.
- Room was lovely and my wife likes the styling.
- Room was warm.
- Food is pub quality so best to eat out.
- Breakfast is expensive and not that good so we ate breakfast at the Diner on the way to the tube station.
- No tea making facilities in the room. We returned one day and asked if we would like a cup of tea. My wife accepted and I think it was £3.30 for a cup of tea delivered to our room.
- No dining room and only a lounge in reception but it is quite nice to sit by the fire and relax but not good to eat a meal.

Overall we enjoyed the hotel and will stay again but only as a base and wouldn't eat there.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MitchABZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
75 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 14 February 2014

I stayed here on my birthday with my mum in a superior double room, on arrival we were offered tea and coffee, our room was ready and the tea was brought to our room. Room was a standard size for London hotels with a wardrobe built in, dressing gown, safe, mini bar, draws and writing desk. Television, room didnt have much of a view but this didnt bother us. Bathroom was small, but aqequate for one night. Penhaligons for soaps in the bathroom, very comfy bed. Breakfast was included which was toast or equivalent, hot and cold drink, you could then add extras for a further suppliment. This was brought to our room in the morning also a paper was put on the door. You could eat in the lobby but it we prefered our room. The decor was elegant with a antique peroid mix, if this is your kind of thing. Steps up to hotel situated in a street in the Kensington area, about 15/20 minutes walk from Harrods, near by shops and restaurant, close to the Victoria and Albert Museum, and a 10/15 walk to the Kings Road of Chelsea

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank aegh91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cranleyhotel, Front Office Manager at Cranley Hotel, responded to this review, 17 February 2014
Dear Guest,

I would like to thank you for taking your time to rate us. We are very pleased to hear that you enjoyed your stay and the hotel.
We do hope to have the chance to welcome you back soon.

In the meantime, if there is anything we can do for you, please do not hesitate to contact us.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
3 reviews
Reviewed 16 January 2014

We were visiting London to meet our son for a Birthday lunch together and simply wanted somewhere pleasant to stay the night before. This delightful boutique exceeded our expectations. Excellent location, staff were very courteous and nothing was too much trouble. We will definitely return. Good value for money with some nice complimentary extras. A simple breakfast included - just what we needed as going out for lunch - but more substantial options available on request. The only complaint perhaps would be the extreme heat in the bedrooms over night which, even after attempting to turn it down, made for a rather restless night.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cranleyhotel, Front Office Manager at Cranley Hotel, responded to this review, 17 February 2014
Dear Guest,

Thank you very much for your kind review. It is a pleasure for us to read such lovely words on the hotel and staff and we are happy that you had a lovely stay.

We would love to have the chance to welcome you back to the Cranley with the hopes that it will be very soon!

In the meantime, if there is anything we can do for you, please do not hesitate to let us know.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 January 2014

Stayed for 1 night, pre-booked via SecretEscapes as a treat for our anniversary. Our deal included breakfast, a hot beverage on arrival and bubbly with canapés between 7 and 8pm. Tea was promptly brought to our room while we settled in, which was nice. Room was very hot; had to open the window to cool it down. Tried to turn off the radiator, but didn't succeed. The double bed was 2 single beds pushed together and made up with double bed sheets. Mattress comfortable and plenty of pillows. Mini bar and snacks overpriced as can be expected from hotel rooms. It wasn't clear if the still water bottles on the night stands were complimentary, as there were identical ones in the mini bar which cost £2 each. So we decided not to touch them and drink the tap water (which was fine). Only one of all the toiletries (shampoo, etc), which is unusual for a room occupied by 2 people. Breakfast had to be ordered before going to bed, as it is served in the room at a specific time. Quality was mediocre, and there was no sugar on the tray for tea. A complimentary newspaper was hung on the door knob, not mentioned or brought in by the person bringing the breakfast, which seems a bit odd. FAR weirder was the choice of paper. This aims to be an up-market, 4 star hotel. Why do they provide the Daily Mail as a newspaper?! Something neutral like the Times or Independent surely would make more sense, or asking people which paper they might like. I found it bizarre and quite a mark against them. The champagne/bubbly (didn't see the bottle) was nice and a good way to start the evening. Unfortunately there isn't enough space in the front room for all the guests to sit comfortably to enjoy this. The gas open fire is nice in winter. The canapés were rather odd: out-of-season unripe strawberries with a piece of cheese in the middle. While aesthetic, the flavours didn't go together at all. When canapés were mentioned I had expected something like multiple little oven tartlets, not 1 strawberry each with a little piece of cheese in it. Staff were polite, but not warmly welcoming. Conveniently located for local restaurants of a variety of cuisines. Ok, but not as nice as a much cheaper and less pretentious country B&B in Exmoor (see my other reviews). Glad we didn't pay full price, but got a money-off deal.

Room Tip: Rooms starting with 5 (eg, 505) are on the lower ground floor. The road is quiet, so being at the fr...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Olivia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 8 January 2014

Stayed at the hotel for one night, prebooked with a request for veggie breakfats (cooked) - We got cold undercooked egg with sliced white bread. Having charged an extra 36quid - I expected more. The hotel claimed that they couldn't find vegetarian sausages anywhere in London.
Second gripe, I happened to notice a few days after my stay that I had been charged £25 for something... On calling them they said we must have had drinks from the mini bar. We hadn't. The hotel did refund but it shouldn't have happened.
Rooms ok. Bit tired in places. Nice sheets!

  • Stayed October 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
9 Thank 379anita_m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cranleyhotel, Front Office Manager at Cranley Hotel, responded to this review, 12 January 2014
Dear Guest,

I would like to thank you for your valuable feedback.
I am very sorry to hear that you were dissatisfied with the breakfast services experienced at the hotel. I would like to assure you that this is not the standard at the Cranley hotel where we do strive to offer the best personalized service possible.The matter is currently under investigation, and I would like to invite you to please contact me directly to further pursue and arrange ammendment for this issue.
Once again, our most sincerest apologies.

Please do not hesitate to contact me if I may be of any assistance.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cranley Hotel

Property: Cranley Hotel
Address: 10-12 Bina Gardens | South Kensington, London SW5 0LA, England
Region: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites Airport Transportation
Hotel Style:
#286 Romantic Hotel in London
#290 Business Hotel in London
#292 Family Hotel in London
#324 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Cranley Hotel 4*
Number of rooms: 39
Official Description (provided by the hotel):
Sitting quietly on an attractive South Ken side street, The Cranley Hotel in London is the perfect townhouse-from-home. With its mahogany antiques, Regency-period palette and prettily embroidered bedheads, it's an ideal base for a spot of Anglo-centric shopping, sightseeing and tea-taking. ... more   less 
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Also Known As:
Cranley Hotel London

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