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“Good London Location” 3 of 5 bubbles
Review of The Rubens at the Palace

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The Rubens at the Palace
Ranked #89 of 1,087 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Morgan Hill, California
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Good London Location”
3 of 5 bubbles Reviewed 31 October 2011

Rubens is right across the street from the "Mews" at Buckingham Palace. The London Eye and Big Ben are a short walk away. The rooms are small. The floors creek. It was expensive.
The hotel decor was nice. The staff was great! They gave us a nice card and some chocolates for our anniversary.

  • Stayed October 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JordanT25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (843)
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English first
Keswick, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 31 October 2011

Every member of the staff -- from check-in to concierge to wait staff in the bar - was pleasant and helpful. The rooms are decorated beautifully (try to get a room on the newly renovated 4th floor). Location is great - right next to Buckingham Palace, easy walking distance to Westminster Abbey and St. James's Park. The walk to Harrod's and the shopping district is about 15 minutes, but doable and worth it. You will have a pleasantly memorable experience at The Ruben's.

  • Stayed October 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Janet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Neots, United Kingdom
Level Contributor
136 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 331 helpful votes
5 of 5 bubbles Reviewed 31 October 2011

This hotel is a rare gem close to amenities and major tube links but really tranquil despite its central location. The rooms are elegantly furnished, staff polite and friendly, and facilities top-notch. It was our wedding anniversary and we were given complimentary champagne and chocolate truffles - really impressed! I highly recommend Rubens at The Palace if you are after comfort and luxury in a central location and an all-round pleasant experience.

Room Tip: If you can afford it, go for a Royal Room.
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  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank s1m0ne192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Studio City, CA
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 October 2011

The Rubens is across from Buckingham Palace and just down the street from Victoria station. Viewing the Palace, State Rooms, & Royal Mews were a highlight. The bar serves great Pimms Cups! Their friendly and accommodating staff including Mr. Picardo made our stay a memorable one. We had to leave at 4:30 am to catch a train to Glasgow and the doorman spent 5 minutes hailing a taxi for us. I highly recommend The Rubens!

Room Tip: the modern room was lovely, but a bit dimly lit for us older folks
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  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NettieNana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 October 2011

Just returned from a week-long stay at the Rubens and loved it. We were able to walk to most sights we wanted to see. It's right around the corner from Buckingham Palace and across the street from the Royal Mews (stables) - would highly recommend tour of the Mews. Near parks and a beautiful walk down the Mall to Trafalger Square. Our room was tastefully decorated and very comfortable - wonderful bed and fluffy comforter. The staff was terrific. Everyone one was always cheerful and helpful. They really epitomize customer service. Will definitely stay here my next trip to England.

  • Stayed October 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Leslie6252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
63 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 26 October 2011

Just returned from a 3 night stay at the Rubens.
The staff were first class whether reception, bar or service staff and the doorman had a Taxi available in all of thirty seconds, what service!
Only minor problem encountered was being "upgraded" at £30 per night from a back room to a front room was the road noise outside the hotel, despite being assured it was a quite room.
The room was ok and clean but rather difficult to get passed the bottom of the bed and not knock the very good flat screen TV off the wall.
Breakfast was very good with every choice possible

  • Stayed October 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank William043
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 24 October 2011

This hotel is like a second home. Incredible staff. Amazing location across the street from Buckingham Palace. Cozy and very well run. No better hotel in London for tourists

  • Stayed October 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank styrlup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Rubens at the Palace

Property: The Rubens at the Palace
Address: 39 Buckingham Palace Road | Victoria, London SW1W 0PS, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#26 Family Hotel in London
#39 Green Hotel in London
#64 Romantic Hotel in London
#81 Luxury Hotel in London
#106 Business Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — The Rubens at the Palace 4*
Number of rooms: 173
Official Description (provided by the hotel):
Traditional, Edwardian-era hotel, originally built as a debutante hostel for nearby Buckingham Palace. ... more   less 
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Also Known As:
The Rubens At The Palace Hotel London
Rubens At The Palace London
Rubens Palace

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