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“OK but not justified at the price.”

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The Rubens at the Palace
Ranked #75 of 1,076 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Reviewed 22 August 2008

Stayed here for 5 nights with 3 teenage children. Easy walk even with suitcase from Victoria Station although getting out of the station and in the right direction quite confusing. Good location for Buckingham Palace, easy walk down the Mall to Trafalgar Square and National Gallery as well as Westminster Abbey.

The room was just ok. Kind of heavy, ponderous decor, too noisy a street to open windows. Main bed comfortable, the pull out sofa was uncomfortable (even for a pull out sofa, I am not a fussy sleeper) and the cot added to the room truly bad. Nice bathroom.


Breakfast was expensive (10 pds which is about $22.50 per person for North Americans) and not very good. Orange juice tasted like it was from a can or crystal mix. "Fried" eggs are in fact dropped into about 1/2 inch of oil/grease and are essentially deep fried. Granted this is typical of British breakfasts but the whole thing was not very special for nearly $100 for the four of us.\

There is a 15 pound charge/24 hours for use of internet in your room. Again, that is $34 for North Americans. When a room is costing greater than $300/night, i think it is criminal that they should charge this amount for this service. They should be embarrassed in fact.

In summary, we found the hotel to be just ordinary and ultimately poor value for the money. London is a very expensive town for lodging but should be able to do better than this.

  • Stayed: August 2008, travelled with family
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Thank DROntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,746 - 3,752 of 4,381 reviews

Reviewed 18 August 2008

We come to London on holiday every August and since we discovered the Rubens we could never stay anywhere else!
The location is fantastic, the rooms are comfortable and the staff are so welcoming and friendly - it really is like a home from home for us!
Mr Hendry, the General Manger, Saiid, the bar Manager, the whole concierge team and Nathan the doorman - all of them made our stay the treat that it was - and always is! The hotel may be opposite the Royal Mews but here you get treated like royalty every day of your stay!

  • Stayed: August 2008, travelled as a couple
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1  Thank BelfastIloveLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2008

My husband and I were so pleased with the personal attention given to our needs. The rooms were clean neat and comfortably furnished. The resturants were excellent, and we were able to experience a full English breakfast.

  • Stayed: July 2008, travelled as a couple
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1  Thank jveccia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2008

My Husband and I, stayed at this hotel for one night, as a Theatre break (we recommend Billy Elliot at the Victoria Palace , only a few minutes walk from the hotel) We were welcomed by the friendly staff in reception, upon our arrival. Our room was not quite ready, and so we were shown into the bar area, and given complimentary coffee. When we got to our room, we were immediately impressed by the traditional decor, mixed with modern facilities. The bed linen felt devine, I was later told that it is Egyptian cotton!! The tea/coffe making facilities in the room, is a nice convenience, and when I asked for more milk, it came to us within minutes. We also had a very informative chat with Joao, he started working for the hotel in 1977 as a Bell Boy, and is now the Deputy Head Concierge, he told us about the many changes he has seen over the years, and how different things used to be, it was very interesting. The decor throughout the hotel is very Regal with lots of atmosphere.......a real treat! The buffet breakfast was lovely, presented well, with plenty of choice and in such beautiful surroundings. The hotel is well located for sightseeing too, only minutes from Buckingham Palace etc and near to Westminster's attractions. (Try eating at the noodle noodle restaurant, along the road at no.18, the food is delicious!) We would stay at this hotel again, and recommend that others do the same!

  • Stayed: August 2008, travelled as a couple
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1  Thank LOVEPRINCEANDTRAVEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2008

We stayed for 2 nights for a 10th wedding anniversary. Our children (6 and 9) came with us. Excellent location, opposite the Royal Mews. The staff were very welcoming and attentive from the moment we arrived. Flowers had been previoulsy arranged and were waiting for my wife in our room, newly refurbished and plush. The room had a large bed and a sofa- bed. We stuck one of the kids in bed with us, the sofa-bed was too small for both children - perhaps this 'family' room would be too small for older children? Breakfast was excellent - we pre-paid and got it slighlty cheaper. Comfortable lounge to relax in after sight-seeing. attentive staff here also. Ate dinner in the carvery restaurant one evening, good food - lovely dessert, but expensive for 2 adults, 2 children.
It was a surprise destination for my wife - and she loved it!

  • Stayed: August 2008, travelled with family
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2  Thank HawlFyMarn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2008

We were in London for 1 night and went to see a play at the Victoria Theater. The Rubens was walking distance from the theater and there are mnany restaurants nearby. The hotel was very nice and the staff helpful. 2 words of caution: the rooms are pretty small. They are nice but tiny. Also, as we were packing up to check out and catch our flight, the safe in-room crashed. It held our passports and my laptop. It took the staff about 45 min to find the machine that overides the safe and we very nearly missed our flight. The safe was the same type used in all hotels and so I would get your things out the night before you are leaving just to be safe.

  • Stayed: June 2008
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2  Thank sg60611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2008

Being fortunate in being invited to the palace[the bigger one across the road]we decided to book a hotel to match the special occasion.We did not expect too much being a city hotel which can often lack charm and a genuinely happy and efficient workforce.We were however BOWLED OVER by the entire experience....from the doorman Nathan to the general manager Mr Hendry .....all were a credit to the UK and the hotel industry.
I will not go into minutae..... but suffice to say the Queen is unlikely to invite me again....but I will definitely be booking the Rubens again.

  • Stayed: July 2008, travelled as a couple
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2  Thank Weetandweet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Rubens at the Palace

Address: 39 Buckingham Palace Road | Victoria, London SW1W 0PS, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#18 Family Hotel in London
#40 Green Hotel in London
#64 Romantic Hotel in London
#71 Luxury Hotel in London
#106 Business Hotel in London
Price Range: £162 - £324 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Rubens at the Palace 4*
Number of rooms: 173
Official Description (provided by the hotel):
Traditional, Edwardian-era hotel, originally built as a debutante hostel for nearby Buckingham Palace. ... more   less 
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Also Known As:
The Rubens At The Palace Hotel London
Rubens At The Palace London
Rubens Palace

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