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“Really nice place to stay” 4 of 5 bubbles
Review of The Rubens at the Palace

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The Rubens at the Palace
Ranked #88 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Gloucestershire
Level Contributor
75 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Really nice place to stay”
4 of 5 bubbles Reviewed 27 September 2008

Clean, nicely decorated, good service. A great base for business travellers or for exploring London.

  • Stayed September 2008, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank BlightyTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (843)
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English first
Boston, Massachusetts
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed 19 September 2008

Found myself hastily booking a BOS-LHR business trip to speak at a conference with a group I had forgotten I belonged to!...oh well, forget the Hiltons and the other places my associates were staying at...I wanted to go back to the lovely, little Rubens (I had stayed there before, in 2003, with Mrs. Z, on a pleasure trip, and we had a royal suite and loved it).

No suite this time, as I was alone...well, it was called a Junior suite...very ample size, with a nice large bathroom, and Queen size bed.

The only lapse in service came at checkin, at 9am...now, to be clear, I have the room booked and guaranteed for the prior night (when I am flying in from the states), so that , when I arrive very early, the room is already made up and mine...well, they cancelled me as a NO-SHOW...even though I it was guaranteed for 3 nights...big boo-boo...they gathered together at the front counter, and came up with a small, rear facing room that I could rest in, shower, etc, while my Jr. suite was readied for late afternoon occupancy....good recovery on the staff's part, I think, and I had only the minor inconvenience of re-packing and moving to the other room later.

Always enjoy having a Pimm's Cup in the bar adjacent to the lobby.

Had fast very early, dinner at Carvery, Master's...good beef carved by the proper Scottish chef, in his full whites and toque (he told me he was Scottish).

In the am, I enjoyed nibbling at the many components of the full, English breakfast that was included in my rate plan...that was served in the same restaurant that becomes the carvery.

Enjoyed the views of The Mews out front, while wondering what's going on inside that whole Palace complex.

Will always return to Rubens...........................................z

  • Liked — small boutique feel, yet full service
  • Stayed August 2008, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
4 Thank Zricky47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 18 September 2008

For a short break in London, you could do no better than stay at the Rubens by the Palace.
It is not the swishest or the most expensive. But it is immaculately turned out. Our room (up from the standard) was nicely decorated and comfortably furnished with the best hotel bed we have slept in.
However, the most impressive thing here is the service. The staff are clearly well trained and motivated. It is so nice, nowdays, to experience good old fashioned courtesy.
Great restaurant-too. Pricey, but worth it for the occasion. Also, you only get what you pay for, and here you get quality by the spadeful-or should it be by the forkful!

  • Liked — Excellent all round service.
  • Disliked — Nothing bad.
  • Stayed September 2008, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank BrightonBandleader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asia
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 11 September 2008

I stayed at the Ruebens Hotel for workpurposes for 3 nights in September 2008. The location is superb, and so is the staff. All of the staff went out of their way to be friendly, helpful, and accommodating (the concierge found us tickets for the show we wanted at the very last moment). The food is very good, including the breakfast buffet. The disappointing part was the rooms. I had booked a non-smoking room, but upon arrival, none was available. The smell in the room I was given was very strong, stale cigar-like. I was told there is a sophisticated aircleaning system, and that they would run it again in my room the next day, but the smell was as bad on the second and third night. Rooms are small, there was hardly any place to walk around the bed, but the bed was comfortable. Amenities in the bathroom were very good quality. My room was supposedly on the more quiet side of the hotel, but it was very noisy and traffic was running all night. Wireless internet worked very well on the first day I used it, but not so well on the second day where I lost the connection about 10 times in less than 2 hours. While I was happy enough there, I will try something else next time.

  • Liked — The friendliness of the staff
  • Disliked — The smell and noise in the rooms.
  • Stayed September 2008, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank pixiejade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, Scotland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 September 2008

Excellent hotel in great location with very friendly and professional staff. Great buffet breakfast and comfortable rooms. Definitely would recommend it highly.

  • Stayed August 2008, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank DavidGlasgow01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belfast
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 4 September 2008

I stayed at Reubens a number of weeks ago. It was to my horror that checking my credit card bill that I noticed that the hotel had taken an additional £216 from my credit card supposedly due to a mistake by the night auditor! What the night auditor was doing with my credit card details and how he accessed them when I checked out at midday remains to be seen. It does not matter how good or bad the hotel is if you cannot trust the employees.

  • Stayed August 2008
    • 3 of 5 bubbles
      Value
Helpful?
5 Thank turk7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 4 September 2008

We stayed two nights this summer, and liked the hotel. The rooms were small but nice enough, and the place was clean. Unlike some hotels, this one does have a nice lobby and bar area. The location is good in some respects -- right across the street from the Royal Mews and the entrance to Buckingham Palace was right down the street. We visited the palace during our stay so that was convenient (be sure to book your palace tickets online to avoid a huge wait in line). I would not pay extra for a view room because the Mews are not that interesting to look at (not like you are looking right at the front of the palace). It is a medium-sized walk through St. James park to the parliament/Big Ben area. Our second stay was in Trafalgar square and we found that location to be more central and convenient.

  • Liked — lobby and bar, friendly staff
  • Disliked — small rooms, location
  • Stayed August 2008, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lmg11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Rubens at the Palace

Property: The Rubens at the Palace
Address: 39 Buckingham Palace Road | Victoria, London SW1W 0PS, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#26 Family Hotel in London
#39 Green Hotel in London
#64 Romantic Hotel in London
#80 Luxury Hotel in London
#106 Business Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — The Rubens at the Palace 4*
Number of rooms: 173
Official Description (provided by the hotel):
Traditional, Edwardian-era hotel, originally built as a debutante hostel for nearby Buckingham Palace. ... more   less 
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Also Known As:
The Rubens At The Palace Hotel London
Rubens At The Palace London
Rubens Palace

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