Firstly can I start by saying that I do not write reviews - genuinely! I have purposely joined Trip Advisor to write this so hopefully that will get your attention!
I have worked in London for many years and have been lucky enough to have also stayed on numerous occasions for both business and pleasure and I can honestly say that I have never come across a hotel as lovely as The Ruebens. It is a fantastic hotel by itself, but what really makes it are the people that work here and the attention to detail they give eveything.
For me, it is the personal touch you get from somewhere that makes you want to return again and again and the team at the The Ruebens without exception alway deliver on this.
After a number of stressful months trying to decide on where to get married, my fiance and I threw the towel in and decided that it would be far more intimate if we actually did what we really wanted! So with that in mind we decided we wanted to take our nearest and dearest and 2 chocolate labs to London at Christmas and do it there. We went straight on the web and found The Ruebens at the Palace having searched for pet friendly hotels. First of all we really liked the look of it on the web and the fact that the website itself is easy to navigate, then when we really looked into it and found that they werent kidding they really were pet friendly, we felt we had hopefuly hit the jack pot! Boy had we!
We sent them an enquiry on the Sunday evening which was followed up by a phone call at 9am on the Monday morning when we spoke to the lovely Katie Furlong (Events Sales Manager). I need not have been concerned at all that they might not have got the email, the team were already looking at it and preparing the details for the quote for me! But when Katie then started telling me about the services they actually provide for pets, such as the menu they offer, the dog sitting services and the fact that they could arrange to have a member of their team walk them for us, oh and could I send a photo of them so they would know them, I was already sold!
True to her word Katie had the quote to me that same morning. This quote included a tailor made package for us given that our wedding was so small (13 guests at the time, now 11) and it also included room rates for us and our guests. All completely within our budget and very reasonable. But it was more than that. They were just so accommodating, no question too small and nothing too much trouble. We asked if we could come down and have a look around which Katie arranged straight away for the following Saturday and although she wasnt there to meet us she arranged for one of the other managers to see us and give us the tour. That is when we met Hettie :-)
We arrived on the Saturday morning full of anticipation and excitment and were greated by concierge and a smiling team on reception who were very welcoming. We took a seat in the main bar area, beautfully decorated and prestine with various staff milling around getting it ready for afternoon tea. Can I just say at this point that the one thing I think says a lot about a hotel is how the staff come across. Sure some are very polite and accommodating, but I am talking about those staff who actually enjoy their jobs and want to be there! The Ruebens staff come across as people who actually enjoy their jobs, want to be there and want to see you!
Hettie came and met with us and again spent a lot of time with us showing us around the hotel, where we would be having our wedding ceremony and reception, answering our constant quesitons and even took the time to show us some of the rooms they have, noting our peferences for decor - she's swesome! She then offered us a coffee and some time to reflect and see if there were any other questions we had but to be honest we had already made our minds up! The hotel is simply beautiful in it's decor but also immaculately clean and you can tell that it would really lend it self to a wedding at any time of the year, but espcially at Christmas time with all the lights and candles. It really will be an intimate and stylish wedding everything you could want!
What was also lovely was that even though Katie was having a well deserved weekend off, she still wanted to know what we thought and had asked that Hettie let her know, which of course she did. We informed Hettie there and then that we couldnt think of anywhere else we would want to have our wedding and by the time we had got on the train to come home Hettie had already emailed us to confirm everything.
We have been back to London this weekend and with our Daughter as she wanted to see the hotel for herself and we have booked to actually stay with them for the night later this month which is when we will meet with the team to go through our menu choices and finer details. Again, nothing has been too much trouble for them.
We have now confirmed our wedding with Katie and the team and shall be married at The Ruebens on the 23rd December this year. Katie emailed our confirmation by sending me the attached photo. On a gloomy Monday morning, I cant tell you how this has made me beam, because it is just typical of the personal touch that this place gives you and the attention to detail.
Suffice to say that we are now incredibly excited about our wedding but more than that, it is the fact that we know we can be without being stressed about it at all, as we know it is all in hand and we have no doubt that the team at The Ruebens will look after us.
If you want to stay in London and want to be in a superb location (this is seconds from Buckingham Palace, with Victoria tube on your doortsep and a short walk to Westminster) and you are looking for somewhere that will really make you feel special, then go to The Ruebens. Personally, I am done now, I will not stay anywhere else again!
- Official Description (provided by the hotel):
- Traditional, Edwardian-era hotel, originally built as a debutante hostel for nearby Buckingham Palace. ... more less
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- Also Known As:
- The Rubens At The Palace Hotel London
- Rubens At The Palace London
- Rubens Palace