We arrived having booked last minute for a one night stay.
The welcome, check in, service was quite outstanding.
We were on a b&b package. The dining room was stunning as was the breakfast a vast selection and a fine display and impeccable service. One of the nicest buffets and seamless service teams I've experienced, well done.
We had a problem during our stay and it has to be said how professionally it was dealt with. It showed catagoricalky how seriously they care and it's a rarity to find a company these days who are prepared to recognise a problem and go the extra mile .
The bar service and food was outstanding and attentive.
We will be using this Company Carnation Hotels again when we
Thank you especially Joanne and The Front Desk Team. Your professionalism and care was very much appreciated indeed.
- Official Description (provided by the hotel):
- Traditional, Edwardian-era hotel, originally built as a debutante hostel for nearby Buckingham Palace. ... more less
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- Also Known As:
- The Rubens At The Palace Hotel London
- Rubens At The Palace London
- Rubens Palace