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“Exceeded expectations”
Review of Melia White House

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Melia White House
Ranked #292 of 1,069 Hotels in London
London, United Kingdom
1 review
“Exceeded expectations”
Reviewed 10 December 2013

I am staying at the Melia White House for an extended period of time on business in one of the serviced apartments. I was required to book this in advance with no knowledge of the hotel and was concerned about some of the comments on Trip Advisor from around 2011 and earlier.
I can honestly say after 3 weeks in the hotel that my expectations have been exceeded in every way.

The quality of the room is excellent, the facilities are good and the location is fantastic but what really makes the stay a pleasurable experience is the staff who are in my experience without exception friendly, courteous and efficient.

I cannot recommend this hotel highly enough.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Leigh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this review, 11 December 2013
Dear Leigh H,

Many thanks for sharing your comments on Tripadvisor!

Your warm opinion has been really taken with consideration and we would like to thank you for taking the time to give your feedback. It is great to receive such positive comments for our staff, as we consider it as our most important asset.

Don’t miss to try L’Albufera restaurant, an excellent and very well recognised Spanish restaurant (AA Rosette awarded).

Please, do not hesitate to contact our Guest Experience Department for anything you may need during your stay.
Like our page on Facebook at Melia White House for our latest promotions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (722)
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Northamptonshire
Level 6 Contributor
115 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 8 December 2013

On arriving at this lovely hotel with it's wonderful welcome from the Concierge, to the reception staff, the aroma of a gentle perfume adding to the ambience, we were pleasantly surprised at the quality of the hotel, situated perfectly for our purpose and the West End, just a short taxi drive away. We will certainly be making a return visit and all the better as it was free on Avios points! Fantastic to find a Superking bed many a time this is lacking in great hotels!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janeyjou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this review, 11 December 2013
Thank you for sharing your feedback with all the Tripadvisor users!

It is a pleasure to see that the hotel services and facilities as well our staff services were to your satisfaction and our location well appreciated as it is one of our main strengths.

For your next stay, we are inviting you to visit our Longford’s Bar where you can enjoy a big selection of English teas, or an inviting large choice of spirits and cocktails.

We hope to welcome you back soon!
Visit our website melia.com for the best available rates.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 December 2013 via mobile

From walking through the doors this hotel is striking even the air is scented in the foyer. Staff are helpfull and friendly which made for an enjoyable weekend break. The room was clean the bed large and comfy. Only minor complaint is you can hear the people in the next room. Breakfast was good and plentyfull have to be in before 9 am or you're waiting for a table.all in all nice hotel would stay again.

Stayed November 2013, travelled as a couple
Helpful?
Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this review, 11 December 2013
Many thanks for sharing your comments on Tripadvisor!

It is great to see that your experience of your stay with us was pleasant however we regret to read your comments in regards to the noise.

On your next stay with us, don’t miss to try L’Albufera restaurant, an excellent and very well recognised Spanish restaurant (AA Rosette awarded).

We hope to welcome you again back to Melia White House soon! Like our page on Facebook at Melia White House.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 6 December 2013

I stayed here for 2 weeks, with my better half. Was supposed to be here for work, ended up enjoying my stay quite a bit. Being away from home, New York.....the staff, especially Maria & Xavier, went beyond helping me but made me feel comfortable as if I never left home. Many thanks to them.....and I will not only be telling my friends to stay at this hotel in the future, but will definitely be booking my next trip to London here, at the Melia White House.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jinnete C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this review, 11 December 2013
Many thanks for posting your comments on Tripadvisor!

We are pleased to read your review as we consider our staff as our main strengths and we are trying constantly to exceed our guests’ expectations by providing the highest level of service.

Let us invite you for your next stay with us to try our Executive Level room category with access to our executive lounge for a more exclusive experience.

We are looking forward to welcome you back at Melia White House! Please visit our website melia.com for special rates and our latest promotions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 December 2013

Computers down at check-in therefore member of staff had to let me in to room as room key cards could not be programmed.Fair enough but later after eating in the hotel,I had to go back to reception to get someone to take me to my room which took over 15 mins.I am expecting the same problem tomorrow morning after breakfast.Room shabby.Avoid.

Room Tip: go somewhere else
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank kpbong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Public Relations Manager at Melia White House, responded to this review, 9 December 2013
Thank you for sharing your comments in Trip Advisor.
We regret to see that you left with such a bad impression in such an unfortunate situation as this technical incident described.
Rest assured our only aim is to assist our clients with all the resources available as our passion is the service.

Please contact us if your plans bring you to London ,this will give us the opportunity to take care of you and recover your trust.

Follow up in Melia.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicestershire
Level 3 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 December 2013

We have stayed in many Melia hotels and have always been pleased with the quality and the Melia White House was no exception.
We had a superior King room which was very comfortable with a large flatscreen TV. The bathroom was quite small but adequate with a good-sized bath.
We paid extra for breakfast which was plentiful. our only criticism was that the staff struggled to cope with the number of people breakfasting at peak times, with buffet items running out and a long wait for tea and coffee.
The location was ideal, a 10 minute walk from Euston station, within easy walking distance of a number of local restaurants and we walked to Covent Garden and the West End without too much difficulty!
All in all a good weekend!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Ann W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this review, 11 December 2013
Thank you for sharing your feedback on Tripadvisor!

It is true that we have the chance to be located in central London and we are delighted to read that our location was to your complete satisfaction in combination with the room facilities.

London is well known for its elegance and its warm welcoming. Experience it personally at our Longford’s Bar, typical British decoration where you can enjoy a big selection of English teas, or an inviting large choice of spirits and cocktails.

We are looking forward to welcome you back soon! Don’t forget to visit our website melia.com for the best available rates.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Altrincham, United Kingdom
Level 6 Contributor
565 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 282 helpful votes
Reviewed 3 December 2013

This hotel is ideally located at the top end of Great Portland Street and very close to the Regent's Park. It has nice communal areas, which reflect London prices, and a nice breakfast area which serves a good selection of offerings, often with a Spanish twist, reflective of a lot of the clientele. The rooms are small and a bit tired, but are ideally suited to the business traveller, who wants a bed, a shower and a big desk space with good communication facilities in the room and wifi. I've been a number of times and its the same formula. The proximity to a lot on the north side of the centre of London makes it a great pick, dependent upon your budget.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ollerbarrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this review, 9 December 2013
Thank you for taking the time to leave such kind feedback of your recent stay at the Melia White House Hotel!

It is true that we have the chance to be located in central London and we are delighted to see that in addition to our services you had an enjoyable stay with us.

We take your comments on board for the planned refurbishment, on the other hand allow us to recommend you for your next stay with us to try our Executive Level room category with access to our executive lounge for a more exclusive experience as in The Melia White House we have an option to please every need.

We hope to welcome you again back to Meliá White House soon! Like our page on Facebook at Meliá White House.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia White House

Property: Melia White House
Address: Albany Street, London NW1 3UP, England
Phone Number:
Region: United Kingdom > England > London > Regent's Park / Kings Cross
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#194 Romantic Hotel in London
#212 Luxury Hotel in London
#216 Business Hotel in London
#225 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Melia White House 4*
Number of rooms: 582
Official Description (provided by the hotel):
The Melia White House hotel was built in 1936 and was originally launched as The White House luxury apartments. The hotel’s building still preserves its architectural value as a prime example of art décor style in late 1930s. After a recent refurbishment, guests can now have a more pleasant and unique experience when sating in London. This 4-star deluxe hotel includes 581 rooms, 112 apartments, 9 meeting rooms, 2 restaurants and a bar including a terrace, fitness centre and an executive lounge. The hotel’s unique location, award winning food offering and true passion for service will make of your stay in London a pleasant and unique experience. ... more   less 
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Also Known As:
Melia White Hotel
Sol Melia London
Melia White House London

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