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“Like Staying in a Caravan”
Review of Melia White House

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Melia White House
Ranked #293 of 1,069 Hotels in London
Barbados
Level 6 Contributor
115 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Like Staying in a Caravan”
Reviewed 14 May 2014

I'm absolutely disgusted with the room I was given in the hotel.
Two adults in a 4ft bed. That's not even a double size. Plus it comes out of the wall so not even a real bed. Two kids might manage but two adults.
Reception are not interested. After all I have paid they will never get my business again. I should have know better than to book with Timeshare people.
The rest of the hotel looks fine but this room is a joke.
A Travelodge is 10 times better and half the cost.

Room Tip: Don't book through Hotels.com as their descriptions are way off. This is nothing like the Superi...
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BajanDreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this review, 17 May 2014
Dear BajanDreamer,

Thank you for sharing your experience in Trip Advisor.
We are very disappointed to learn that we did not meet your expectations on this occasion and would sincerely like the opportunity to discuss some of the issues you regarding this matter.
If you could email the hotel directly (guest.experience.london@melia.com) we hope to be able to restore your confidence in us and look forward to welcome you back to the Melia White House in London some day in the future.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (724)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
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English first
Cleobury Mortimer, United Kingdom
Level 3 Contributor
18 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 14 May 2014

All the staff were very friendly and always greeted us with a friendly Good Morning or Good Afternoon. The hotel was very clean.
When we went down for breakfast on the Sunday morning it was very busy but we only had a short wait before being seated, and we're served our tea very quickly. Getting the tea quickly is very important to us English. Even though it was busy the staff were not fazed and eveything ran smoothly. The quality of the food was very good.
Hotel location was perfect for us, close to the Bloomsbury theater and Regents Park.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Cleobury_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this review, 25 May 2014
Dear Cleobury_11,

Thank you for sharing your feedback with all Tripadvisor users!

It is great for us to see that your stay with us was a pleasant one and the hotel facilities and services, our location as well as the staff services exceed your expectations. We are proud to receive such positive comments and particularly for our staff who we consider as our most important asset.

For your next stay with us, we recommend you to visit L’Albufera restaurant, an excellent and very well recognised Spanish restaurant (AA Rosette awarded).

We are looking forward to welcome you back at Melia White House soon!
Like our Facebook page at Melia White House for our latest updates.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 May 2014

Very nice hotel. The breakfast was superb and the staff professional and polite. The room was large with a nice large bed.
Close to madame Tussaud and the underground. Regent park is part of the neighbourhood.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Knut H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this review, 25 May 2014
Dear Knut H,

Many thanks for sharing your comments on Tripadvisor!

Your warm opinion has been really taken with consideration and we would like to thank you for taking the time to give your feedback. It is great to receive such positive comments for our staff, as we consider it as our most important asset.

Our suggestion for your next stay with us is to try one of our restaurants: The Place with open buffet with Mediterranean tastes and The Albufera for a la carte menu for a different experience.

We hope to welcome you again back to Melia White House soon!
Like our page on Facebook at Melia White House.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, England, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 May 2014

All though this hotel is very nice to look at the check in desk seem to have no clue what is going on, after out long travel to London we then where given a room key where to our horror their was some already in this room with all trot belongs! We where given another room but no option to upgrade just an apology with a bowl of fruit.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Francis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this review, 25 May 2014
Dear Francis C,

Thank you for posting your comments on Tripadvisor!

We are sorry to see that your stay with us was not to your satisfaction and we apologise for any inconvenience experienced. We will take your comments on board as we are always trying to meet our guests’ expectations and provide the best possible service.

We hope to welcome you again back to Meliá White House soon!
Please visit our website melia.com for special rates and our latest promotions.
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London
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 May 2014

We have stayed in Melia hotels before outside of the UK also. This one is in a great location. Really smart hotel with clean and stylish rooms. Had a lovely meal in the evening. Nice atmosphere. Would defiantly stay there again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Darren L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this review, 25 May 2014
Dear Darren L,

Thank you for sharing your comments with all the Tripadvisor users!

It is true that we have the chance to be located in a historical building in central London and we are delighted to read that our facilities were to your complete satisfaction in combination with the hotel services.

London is well known for its elegance and its warm welcoming. Experience it personally at our Longford’s Bar, typical British decoration where you can enjoy a big selection of English teas, or an inviting large choice of spirits and cocktails.

We are looking forward to welcome you back soon!
Don’t forget to visit our website melia.com for the best available rates.
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St. Petersburg, Russia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 May 2014

The main advantages of this hotel is:
- location! Very close from 2 tube station and there are a lot of bus stops in different directions
- breakfeast. The same every day, but with a good selection of food: fruits, vegetables, omletes, baking, juices etc.
Staff is very freindly and helpfull. I arrived to the hotel very early, but my room was ready and it was very pleasanr after long way. I was booked standart single room. It's has normal size, with large bathroom, very comfortable bed! Cleaning every day. But there ii a little bit cold in room, especcially in bathroom! Old windows don't protect against noise and cold. it was ok for spring, but in winter it will be a problem I think.
And the great problem in melia White house is WIFI! It's does not work, at all in room! only in lobby, but not always. This unucceptable for such hotel with a high price! Do something!!!!

  • Stayed April 2014, travelled solo
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this review, 25 May 2014
Dear Alina K,

Thank you for sharing your feedback on Tripadvisor!

We are pleased to read your review as we consider our staff as our main strengths and we are trying constantly to exceed our guests’ expectations by providing the highest level of service. However, we are sorry for any inconvenience experienced regarding the internet and also to read that the room features was not to your satisfaction. Allow us to mention that most of our rooms have been recently refurbished and this process is still in progress for the hotel facilities.


For your next stay, we are inviting you to visit our Longford’s Bar where you can enjoy a big selection of English teas, or an inviting large choice of spirits and cocktails.

We hope to welcome you again back to Melia White House soon!
Like our page on Facebook at Melia White House.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, United Kingdom
Level 6 Contributor
114 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 13 May 2014

We stayed here for a night just over a year ago and were slightly critical on that occasion about slow check in and poor service in the bar. However, neither of these issues was sufficient to prevent us from returning.
This time we booked a three night stay largely on the strength of a very good rate of £103 per night room only plus £15 credit per day to spend on food and drink.
Check in was extremely friendly and efficient, as was check out. Our standard twin was small but well-appointed and comfortable - especially the pillows.
We didn't have breakfast in the hotel but we did eat and drink in the Longford bar on several occasions with family members. Service was excellent each time and we were particulary impressed by the friendliness and helpfulness of the Czech barman who explained dishes and recommended nearby locations. The afternoon tea and the tapas were well liked by all of us, but the drinks were rather expensive.
The hotel is well located a short distance from Regents Park, which is definitely worth a visit, and a ten to fifteen minute easy walk from Oxford Street or Euston Station. There are plenty of bars, restaurants and shops nearby. If you find the hotel food and drink prices a bit high try the Green Man or The Albany just across the main road - both good.
We have stayed at several Melia hotels in Spain and the White House compares very favourably with the best of these and manages to retain a good amount of Spanish character and ambiance in an English setting. Give it a try. If the price is right we'll be back.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hispanist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this review, 25 May 2014
Dear Hispanist,

Many thanks for sharing your comments on Tripadvisor!

Your warm opinion has been really taken with consideration and we would like to thank you for taking the time to give your feedback. It is great to receive such positive comments for our staff, as we consider it as our most important asset. We are pleased to read that your stay with us was an enjoyable one and our location was very much appreciated.


On your next stay with us, don’t miss to try L’Albufera restaurant, an excellent and very well recognised Spanish restaurant (AA Rosette awarded).

We hope to welcome you again back to Melia White House soon! Like our page on Facebook at Melia White House.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia White House

Property: Melia White House
Address: Albany Street, London NW1 3UP, England
Phone Number:
Region: United Kingdom > England > London > Regent's Park / Kings Cross
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#194 Romantic Hotel in London
#214 Luxury Hotel in London
#216 Business Hotel in London
#225 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Melia White House 4*
Number of rooms: 582
Official Description (provided by the hotel):
The Melia White House hotel was built in 1936 and was originally launched as The White House luxury apartments. The hotel’s building still preserves its architectural value as a prime example of art décor style in late 1930s. After a recent refurbishment, guests can now have a more pleasant and unique experience when sating in London. This 4-star deluxe hotel includes 581 rooms, 112 apartments, 9 meeting rooms, 2 restaurants and a bar including a terrace, fitness centre and an executive lounge. The hotel’s unique location, award winning food offering and true passion for service will make of your stay in London a pleasant and unique experience. ... more   less 
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Also Known As:
Melia White Hotel
Sol Melia London
Melia White House London

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