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Melia White House
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Reviews (7,500)
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Reviewed 4 June 2014

The team at The White House led by Alexis in guest experience could not have done more to make our weekend so special for my wife's 60th birthday. The attention to detail was amazing, the champagne and cake on arrival so much appreciated, and the attention of the bar team for lunch was very personal. I can only recommend that you consider The White House for your special day.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Melia Hotels International
1  Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this reviewResponded 5 June 2014

Dear DavidL,

Your feedback was a delight to read!

Feedback such as yours is most helpful are we are continuously assessing and improving our services. Your comments will encourage my team to bring forth the highest level of service to every guest, every time.

I hope to be able to welcome you back to the hotel in the near future.

PD:best regards from Alexis and The Guest Experience Team.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

Location - it's near Great Portland tube. And, 15 to 20 min walk to Camden Market.

Service - It was great except the check in process like taking ages.

Room - Typical london room size which is quite small. Furnitures are old. For bathroom, i would say i never see such a tiny and packed bathroom with bathtub. It's quite dangerous for kids and old folks to 'climb in' to the bathtub/shower area.

Apart from the above, it was still a comfortable stay for us and value for money.

  • Stayed: May 2014, travelled as a couple
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2  Thank SWT10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

On a recent vacation in London, my wife and I were quite pleased with our stay in such a beautiful and delightful hotel that is the Melia White House. ALL hotel employees were pleasant, courteous and truly genuine people that made our stay in London most memorable.

Silvia Bonetti, the Melia's Guest Experience Manager, and her Assistant, Ivan, were especially helpful and accommodating. Silvia assisted us when an unexpected change of plans required our departure date to change. Her short-noticed support in changing our reservation, and upgrading of our room was seamless.

The employees of the Level Lounge were, and will always be, forever memorable. My wife and I spent much of our time spent in the hotel in the Level Lounge. This had everything to do with the Level staff. They were inviting, pleasant and genuinely friendly. Jose, the Level Supervisor, was extremely friendly and professional. It was a pleasure conversing with he and his top-notched staff.

Patrick, the main lobby's Bar / Lounge Manager, was very gregarious and made an evening dinner with my wife pleasurable and memorable.

And last, but certainly not least, John, the Hotel Concierge and his staff were always pleasant and courteous. John's personality is priceless! His knowledge of London is immeasurable.

We look forward to going back to the Melia White House on our next trip to London.

Madison and Jacqueline Hughes

Room Tip: Pay the extra charge to upgrade to an Executive room, an take advantage of the hospitality to be found at The Level.
  • Stayed: May 2014, travelled as a couple
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Thank Madison H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this reviewResponded 25 June 2014

Dear Mr. and Mrs. Hughes,

Thank you for reviewing your Level Experience following you recent stay at the Melia White House Hotel.

Indeed, the Level Experience provide to our guest special services such as a private check-in and check-out to the Level Reception as well as the privilege to enjoy the benefits of the quiet private Level Lounge : complementary full English breakfast and tapas buffet upon the evening, complementary soft drinks and alcohol, internet connection, magazines..!

It will be my pleasure to share your comments with all people mentioned above. We are very proud of reading that you really appreciate our authentic customer service from all departments.
And we are so pleased to read such a kind personalised comment.

Thank you once again for the preference you are showing to the Meliá White House.
We always looking forward to Welcome you again personally !
Please, visit our website melia.com in order to enjoy our last promotions,

Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

We have recently spent 5 nights at the Melia. Well situated close to 2 subway stations ( Parker and Great Portland Rd) allows you to easily reach any point of interest. Close to the beautiful Regents Park, worth a visit.

The breakfast buffet is great and varied. Rooms are small but according to european standartds it is comfortable. The furniture is not new and would need some refurbishing but the king size bed really comfortable.

Staff helpful and pleasant.

  • Stayed: May 2014, travelled with friends
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Thank Christiane612013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

We stayed here for 2 nights in May 2014 and would certainly recommend staying at this hotel when visiting London. Excellent location across from Great Portland Street tube and exemplary staff. Private check in, fantastic breakfast, quiet lounge area and very comfortable rooms.

  • Stayed: May 2014, travelled as a couple
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1  Thank MiB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this reviewResponded 24 June 2014

Dear MiB,

Many thanks for recommending the Melia White House its great location and our ‘ exemplary staff ‘ on Tripadvisor.

We are delighted to read that you enjoyed your Level Experience. Indeed, the Level Experience provide to our guest special services such as a private check-in and check-out to the Level Reception as well as the privilege to enjoy the benefits of the quiet private Level Lounge : complementary full English breakfast and tapas buffet upon the evening, complementary soft drinks and alcohol, internet connection, magazines..

Thank you once again for the preference you are showing to the Meliá White House.
We look forward to welcoming you back personally on your next stay with us.

Please, visit our website melia.com in order to enjoy our last promotion,

Kindest regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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