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“Good room, breakfast a shambles. ”

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Premier Inn London Greenwich Hotel
Ranked #160 of 1,072 Hotels in London
Certificate of Excellence
Reviewed 21 July 2014 via mobile

Spent 2 nights at this Premier Inn as it was convenient for the O2.

Arrived earlier than expected, staff were very friendly & were happy to allocate us a room for an early check in.

As advised by their website, we called in advance to reserve parking. This is a great facility & I'd recommend it. It cost us £15 which I was happy to pay, but we were not made aware of the charge on booking.

Room was big enough for the both of us. Fairly standard for a Premier Inn. Very clean & comfortable.

The wifi was very hit & miss, again this is fairly standard for a Premier Inn.

Our main issue was at breakfast. There was a queue to be seated, which I have no issue with. The lady who was seating people was clearly doing so as quickly as possible. We were sat at a dirty table which was soon cleaned for us, it just illustrates how quickly people were being seated.

As usual it was a help yourself buffet breakfast. When we went to do this we found all 3 juice containers empty, all 3 milk jugs empty, the water jug empty, & no glasses available.

Clearly the kitchen staff were unable to cope with the number of diners being seated.

One guest had already resorted to drinking juice from a bowl!

The focus was on the cooked breakfast. A member of staff arrived with a jug of milk, for the growing queue of people waiting with dry bowls of cereal. When she saw a couple of empty dishes on the hot food counter she turned around shouting "more food!" in such a panic that she spilt some of the milk on the floor & dashed back to the kitchen, taking the milk with her, leaving the dry cereal queue once again disappointed.

We paid extra for breakfast but were disappointed by an amount of it being unavailable. I would rather have waited longer to be seated than be seated quickly but go hungry & thirsty.

I intended to make the staff aware of the issues when checking out, however the queue to check out was snaking around the reception area. The staff were struggling with a language barrier between themselves & some guests, whilst trying to explain their good night guarantee script! I left my card key behind their counter & left.

I have completed the survey sent to me following our stay.

I'm not sure if I'd be eligible for any kind of refund under the good night guarantee. The night was ok, it was the morning that was a shambles!

Stayed: July 2014
Thank Bearoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 21 July 2014

stayed for 5 nights, wonderful staff, clean and comfortable rooms, very good breakfast, very good restaurant , quiet area, close to DLR which means good transportation to Central London, near Greenwich park

  • Stayed: July 2014, travelled with family
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Thank Happy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

Check in staff were brilliant, courteous and helpful. We had an excellent air-conditioned clean room (415) that was wonderfully quiet. Can't fault the meal deal of dinner and breakfast. Perhaps a softer bed would have been nice, but until you've tried it for a night, how do you know?

  • Stayed: July 2014, travelled as a couple
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Thank Keith_Wilson919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

So impressed with the cleanliness of the hotel, especially our room! We were very grateful for the excellent air con (32 degrees outside). The staff were super friendly, nothing too much trouble, happy to chat to you!! Fab breakfast!! Excellent value! Very conveniently situated for going to the O2 arena. Would definitely recommend a stay here!!!

  • Stayed: July 2014, travelled as a couple
    • Location
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Thank TracyR1424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014

Everyone was very friendly and helpful. We needed a large quiet room in London for our son in a wheelchair. This is probably the largest room I've ever seen in a London hotel. We're coming back in October.

  • Stayed: July 2014, travelled with family
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Thank Joanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

The warmth of the welcome made our stay better!! Rooms were good, spacious, light and clean. Breakfast was really good too!! Ideal location for g=Greenwhich and the O2. Top notch!!!!!!!!!!!!!!!!!!!!!!!!!1

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014 via mobile

We spent a weekend in London including an O2 concert so this Premier Inn was a convenient location for that. The bedroom was perfectly spacious for two adults and two big kids (two separate extra beds rather than a sofa bed) with a shower in bath type bathroom. All very clean and neat, tea and coffee, TV, 30mins wifi each per day.
We walked to the Cutty Sark (about 10 or 15 mins) and caught the Thames Clipper boat up the river to the London Eye. What a great journey, really fast until you get to Tower Bridge and then sedately throughout the landmarks. A good bar on board too with drinks and snacks.
We generally had a good night's sleep apart from noisy merry makers in the street at about 4am on the second night. But then we're from the country, we're used to silence!
The best bit of this hotel is the happy staff. Always smiling, helpful and pleased to see you at all hours.
Easy to recommend this hotel.

Stayed: July 2014
1  Thank Charlt223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn London Greenwich Hotel

Address: 43-81 Greenwich High Road, London SE10 8JL, England
Region: United Kingdom > England > London
Amenities:
Restaurant Wheelchair access
Hotel Style:
#14 Best Value Hotel in London
#66 Romantic Hotel in London
#79 Family Hotel in London
#182 Business Hotel in London
Price Range: £55 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Greenwich Hotel 3*
Number of rooms: 156
Official Description (provided by the hotel):
Minutes from the Royal Observatory, Cutty Sark and the panoramic views from Greenwich Park ... more   less 
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Also Known As:
Premier Inn London Greenwich Hotel London

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