Spent 2 nights at this Premier Inn as it was convenient for the O2.
Arrived earlier than expected, staff were very friendly & were happy to allocate us a room for an early check in.
As advised by their website, we called in advance to reserve parking. This is a great facility & I'd recommend it. It cost us £15 which I was happy to pay, but we were not made aware of the charge on booking.
Room was big enough for the both of us. Fairly standard for a Premier Inn. Very clean & comfortable.
The wifi was very hit & miss, again this is fairly standard for a Premier Inn.
Our main issue was at breakfast. There was a queue to be seated, which I have no issue with. The lady who was seating people was clearly doing so as quickly as possible. We were sat at a dirty table which was soon cleaned for us, it just illustrates how quickly people were being seated.
As usual it was a help yourself buffet breakfast. When we went to do this we found all 3 juice containers empty, all 3 milk jugs empty, the water jug empty, & no glasses available.
Clearly the kitchen staff were unable to cope with the number of diners being seated.
One guest had already resorted to drinking juice from a bowl!
The focus was on the cooked breakfast. A member of staff arrived with a jug of milk, for the growing queue of people waiting with dry bowls of cereal. When she saw a couple of empty dishes on the hot food counter she turned around shouting "more food!" in such a panic that she spilt some of the milk on the floor & dashed back to the kitchen, taking the milk with her, leaving the dry cereal queue once again disappointed.
We paid extra for breakfast but were disappointed by an amount of it being unavailable. I would rather have waited longer to be seated than be seated quickly but go hungry & thirsty.
I intended to make the staff aware of the issues when checking out, however the queue to check out was snaking around the reception area. The staff were struggling with a language barrier between themselves & some guests, whilst trying to explain their good night guarantee script! I left my card key behind their counter & left.
I have completed the survey sent to me following our stay.
I'm not sure if I'd be eligible for any kind of refund under the good night guarantee. The night was ok, it was the morning that was a shambles!
- Official Description (provided by the hotel):
- Minutes from the Royal Observatory, Cutty Sark and the panoramic views from Greenwich Park ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn London Greenwich Hotel London