Booked this as a 5* mystery hotel so it's always a gamble but we like to stay near Tower Hill Station (is about 5 min walk away).
I wouldn't book here again- all round very average hotel and service. It does not have the feel of a luxury stay at all. There was no complimentary bottled water, robe and the toiletries provided were not luxury items.
The check-in was military like and requested a coloured photo copy of photo ID be taken and all room guests to provide signatures.
I stayed at the Novotel at Tower Hill earlier this month with work and the room and service provided there was better.
I did submit an online enquiry form prior to our visit to request an afternoon tea booking for our arrival date but this was never acknowledged or responded to so we all booked at Hush in Mayfair instead.
I did not use the pool or gym as they were rather crowded but they are perhaps why the hotel gets a higher star rating.
If you are just looking for a quiet room with nothing fancy then this is the place.
- Free Wifi