The hotel itself was very nice. The rooms were spacious, beds comfortable and location very central. However, the service thought was shocking for an allegedly 5 star hotel.
When asked if the concierge would book a a taxi, they refused and said "we would have to flag one down". Not really the response I wanted.
When asking a waitress for a glass for my orange juice at breakfast I was told "we are very busy and you will just have to wait". Absolutely shocking and when they did come out they were piping hot from the glass washer.
When arriving at breakfast on the second day there was a mix up as to when breakfast was booked (their fault). We were then told 10am is very busy for breakfast and very inconvenient for them and very reluctantly told a table would be set up but told to leave the restaurant while they did so! Appalling service and made to feel like we were an inconvenience throughout our stay. Staff rarely acknowledged you or said hello. They were also difficult about leaving your luggage after check out. Also, check out at 11am is early for a 5 star hotel.
Overall I was not impressed with the service at all! Will not return purely on this basis. They definitely need to pull their finger out if they want to compete with other hotels in London whose service is exemplary.
- Official Description (provided by the hotel):
- Launched in June 2011, the brand new Grange Tower Bridge Hotel redefines luxury accommodation and events facilities within the famous Tower Bridge district. Signature facilities include an expansive Conference and Events Centre, together with a luxurious Wellness Centre offering an extensive range of beauty and holistic treatments. The Grange Tower Bridge incorporates renewable solar and photovoltaic panels, and has an on-site borehole to reduce water consumption – making it one of the most energy-efficient hotels to open in recent years. ... more less
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