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Reviewed 3 September 2019

I would have preferred a better check in, I would have preferred to have more than a hand towel in the bathroom. There was only a shampoo and a shower cap and soap. Thought there should have been more. I didn't have breakfast so cant comment on that.

Date of stay: August 2019
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jurys Inn
1  Thank Global698058
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 September 2019

Amazing break had such a great time just what we needed would definitely recommend great location and very helpful staff looking to come back in November. The spa facility’s are lovely really relaxing

Date of stay: August 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jurys Inn
1  Thank 84jojo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leonardo_TowerBridge, General Manager at Leonardo Royal Hotel London Tower Bridge, responded to this reviewResponded 9 September 2019

Dear 84jojo

Thank you for taking the time to leave a review on TripAdvisor.
We are delighted to hear that you enjoyed your stay and look forward to welcoming you back soon.


Best regards,
Andy Bellamy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2019

Lovely hotel, very clean nice and respectful. Staff very friendly and try to help with any requests. The only negatives I would have to say is that the breakfast was too expensive for one person and during the second day of our stay, one of the cleaners came into our room and took a key card too our room. I said this at the front desk and this seemed common for they. I find it weird and a bit of a breach of privacy

Date of stay: August 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jurys Inn
1  Thank alanmannion4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 September 2019

Room and hotel were decent and some staff were excellent - Martina at breakfast - but the room was dirty and missed simple things - no point in having a coffee machine with no coffee pods, and frustrating when you want to order room service and the menu alone takes 30 mins to arrive - so, for the price, I'll stay somewhere else next time.

Date of stay: August 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jurys Inn
1  Thank agreen108529
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leonardo_TowerBridge, General Manager at Leonardo Royal Hotel London Tower Bridge, responded to this reviewResponded 3 September 2019

Dear agreen108529

Thank you for taking the time to leave a review on TripAdvisor.
We strive to give outstanding service to all our guests and your feedback will help to improve the way we work.
We pride ourselves on the use of fresh ingredients with all of our menu dishes and this can sometimes mean a slightly longer wait to ensure the best meals are served to our guests.

Best regards,
Andy Bellamy
General Manager

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Reviewed 2 September 2019


We enjoyed staying here, check in was quick and efficient.
The room was clean and comfortable.
Would have preferred a bigger room as 3 of us were sharing.
Room service, house keeping were efficient and friendly.
Breakfast amazing.

Date of stay: August 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jurys Inn
1  Thank sattikaur09
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leonardo_TowerBridge, General Manager at Leonardo Royal Hotel London Tower Bridge, responded to this reviewResponded 3 September 2019

Dear sattikaur09

Thank you for taking the time to leave a review on TripAdvisor.
We strive to give outstanding service to all our guests and our housekeeping team will be delighted to hear that you have recognised them.


Best regards,
Andy Bellamy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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