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cv459979

great hotel

4.0 of 5 bubblesReviewed 5 Sept 2019
Great hotel, clean, friendly staff and good views. Nice and close to some great sights of London. I walked to St. Catherines dock for a lovely evening. The room was spacious and very comfortable. ....
Date of stay: September 2019
Trip type: Travelled on business
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Jurys Inn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leonardo_TowerBridge, General Manager at Leonardo Royal Hotel London Tower Bridge, responded to this review
Responded 9 Sept 2019
Dear cv459979

Thank you for taking the time to leave a review on TripAdvisor.
We are delighted to hear that you enjoyed your stay and look forward to welcoming you back soon.

Best regards,
Andy Bellamy
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,294)
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2,863 - 2,868 of 3,295 reviews
Reviewed 4 September 2019

Upon checking-in we were given a room that was not what we requested. We had booked a room with floor to ceiling windows as seen on the website when booking. The day manager took me to visit three other rooms and we were ultimately given a room meeting our expectations. He was very professional and we were very happy with his response to our issue.

Date of stay: August 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jurys Inn
1  Thank coopernyc2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leonardo_TowerBridge, General Manager at Leonardo Royal Hotel London Tower Bridge, responded to this reviewResponded 9 September 2019

Dear coopernyc2019

Thank you for taking the time to leave a review on TripAdvisor.
We are delighted to hear that you enjoyed your stay and look forward to welcoming you back soon.


Best regards,
Andy Bellamy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2019

Very friendly staff. The room was quite nice, though a bit too brown, they might want to lighten the furnishings a bit. Very comfortable though, slept amazingly, good views, good bathroom. I requested a high floor room and I had just that! Looks like a kid had scribbled on the wall which I did have to assure that it wasn’t me! But overall a really great stay and well worth the price, particularly for London. Thank you!

Date of stay: September 2019
Trip type: Travelled solo
1  Thank Aimeeloulou32
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leonardo_TowerBridge, General Manager at Leonardo Royal Hotel London Tower Bridge, responded to this reviewResponded 9 September 2019

Dear Aimeeloulou32

Thank you for taking the time to leave a review on TripAdvisor.
We are delighted to hear that you enjoyed your stay and look forward to welcoming you back soon.


Best regards,
Andy Bellamy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2019 via mobile

What a shame ! I have used this hotel weekly for four years and since takeover the decline in service and quality has been astounding. It is no longer so clean, in places it looks shabby, the staff are not as helpful.

Date of stay: September 2019
Trip type: Travelled on business
1  Thank Keith B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leonardo_TowerBridge, General Manager at Leonardo Royal Hotel London Tower Bridge, responded to this reviewResponded 9 September 2019

Dear Keith B

Thank you for taking the time to leave a review on TripAdvisor.
We strive to give outstanding service to all our guests and your feedback will help to improve the way we work.
In addition, we will soon begin a complete refurbishment of the hotel to further enhance our guests experience.

Best regards,
Andy Bellamy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2019 via mobile

My daughter picked this hotel ( mummy paid) as it has a swimming pool. We had a room on the top floor. Executive double which was lovely.
The hotel room was ready way ahead of time & was clean & tidy.
The staff were extremely helpful & I even got a lovely birthday cake treat.
The spa was great btw if they ask if you need a locker you do !! ...I saw at least 3 people decline & then go right back out & get one.
Overall the pool itself couple do with a touch up here & there but service was 100%.

Date of stay: May 2019
Trip type: Travelled with friends
1  Thank vodaslave
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leonardo_TowerBridge, General Manager at Leonardo Royal Hotel London Tower Bridge, responded to this reviewResponded 9 September 2019

Dear vodaslave

Thank you for taking the time to leave a review on TripAdvisor.
We are delighted to hear that you enjoyed your stay and look forward to welcoming you back soon.


Best regards,
Andy Bellamy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2019

I would have preferred a better check in, I would have preferred to have more than a hand towel in the bathroom. There was only a shampoo and a shower cap and soap. Thought there should have been more. I didn't have breakfast so cant comment on that.

Date of stay: August 2019
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jurys Inn
1  Thank Global698058
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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