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The Montcalm at the Brewery London City
Ranked #84 of 1,063 Hotels in London
Certificate of Excellence
Lier, Belgium
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“lack of definition”
Reviewed 28 March 2014

in view of the good comments, I was looking forward to staying here. Upon arrival, everything looked promissing: nice reception, friendly staff (although I couldn't always understand their english;it's good to have trainees from all over the world but their english should be good too) etc.
i was taken to the room via stairs, tunnels bridges etc. to what was supposed to be a quiet room.I've rarely been so disappointed: the view was non existant: I looked at a wall and a series of hughe airco fans that made a terrible noise ( so avoid by all means room 141 and the neighbouring ones).
i decided to have dinner in one the restaurants (The .. Hare,): food was OK, but again so much noise.It was actually a simple british pub with drunken man and especially women. The style of this place was clearly not in line with the hotel's ambitions. I fled to the hotel bar but it was the same here: no calm serene atmosphere but loud night club music and a very loud crowd.
back in my room, I quickly figured out that i couldn't sleep there so I asked and got another room: it was tiny and at the price of 320 POUND a rip off.

Room Tip: a/c is very loud; ask for a room far away from the fans
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 190bart190
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altmon, General Manager at The Montcalm at the Brewery London City, responded to this review, 16 April 2014
Dear Bart,

Thank you for your review as we always appreciate feedback from our guests as this helps us to improve our service.

I regret to learn that you felt the need to express your disappointment in this way.

At the Montcalm London City we are proud to have such a diversification of nationalities and cultures among our team, as this allows us to provide an excellent service to guests from around the world. Despite many of them being native English speakers, they are all proficient, if not fluent in the language and I was quite surprised to learn from your feedback that you have found it difficult communicating with some members of the hotel team.

In regards to the noise, our always attentive maintenance and Front office teams are always ready to accommodate guest requests should the same be reported.

The Montcalm London City is known to have a great variety of rooms that are very quiet; therefore, it disappoints us that we didn't make a positive impact whilst you were staying with us.

We have two restaurants in the hotel and both are very popular for in house guests and get busy in the evening. The Chiswell Street Dining Rooms is a fine dining restaurant, you might like to try during your next visit.

We hope you will give us another chance to impress you with the excellent service we do provide.

Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Montcalm at the Brewery London City

Property: The Montcalm at the Brewery London City
Address: 52 Chiswell Street, London EC1Y 4SA, England
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Romantic Hotel in London
#37 Family Hotel in London
#42 Business Hotel in London
#78 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Montcalm at the Brewery London City 5*
Number of rooms: 12
Official Description (provided by the hotel):
As one of London's most notable hotels, The Montcalm at The Brewery London City is essentially the spot to be in London. Positioned in the very heart of the city of London, The Montcalm at The Brewery London City is a five star hotel set within an historic listed building and comes complete with its very own gourmet gastropub, The Jugged Hare. Formerly the site of Whitbread & Co, Britain's first purpose-built mass production brewery, the original building dates back from as early at 1750 when Samuel Whitbread moved his brewing operations to Chiswell Street on the 'eastern rim of Georgian London,' now the fashionable Barbican. With state-of-the-art business conference facilities plus excellent transport links - the hotel is conveniently located close to three Underground stations - The Montcalm at The Brewery London City makes the perfect meeting venue, accommodating from 2 up to 150 delegates. And of course it offers luxurious suites, deluxe studios and City or Club rooms as well as acclaimed English cuisine at the Chiswell Street Dining Rooms. ... more   less 
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Also Known As:
The Montcalm At The Brewery London City Hotel London

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