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“The best hotel in London” 5 of 5 bubbles
Review of The Montcalm at the Brewery London City

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The Montcalm at the Brewery London City
Ranked #84 of 1,086 Hotels in London
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“The best hotel in London”
5 of 5 bubbles Reviewed 28 April 2014

I stay at the Montcalm every time I am in London. I have a very good relationship with them and everything is always dealt with in a very personal manner. From the very moment you enter the doors you are greeted with a gentlemen in top hat and tails who takes care of everything.

Due to the personal nature of the hotel I decided to put my Mother there for her birthday while I was in LA. I made one phone call to the hotel and the manager did everything else. To say I was impressed is an understatement. My parents were given the best two story suite in the hotel and she even had a birthday cake delivered! None of this was arranged by myself, the wonderful staff at the Montcalm took it upon themselves to make my Mother's birthday one to remember.

As a result I am extremely grateful for everything they have done and I will continue to stay there every time I am in London.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jason_Appleton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altmon, General Manager at The Montcalm at the Brewery London City, responded to this review, 29 April 2014
Dear Jason

Thank you for sharing such a fantastic review on this forum.

I am thrilled to learn that you have chosen our hotel for your mother to celebrate her birthday and we have made this special occasion a memorable one and the hotel team has managed to meet her expectations .I am delighted that she was given a lovely upgraded room on this occasion. Our Barbican Duplex Suites are really stunning.

Our friendly and attentive staff will go the extra mile for our guests and nothing is too much to ask for, if it comes to putting a highlight on our guests stay.

Rest assured I have shared your wonderful comments with our team, who was delighted to hear that your mother had such a wonderful time and everyone is looking forward to welcoming you and your family back to the hotel in the nearest future.


Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,446 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (442)
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English first
Sheffield, United Kingdom
Level Contributor
283 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 bubbles Reviewed 28 April 2014

We stayed here for 2 nights whilst attending a wedding nearby. The hotel's location was perfect for us but being in the city most things nearby are shut on Sundays. It is located in the old Whitbread Brewery which has been sympathetically converted into a beautiful characterful hotel. The rooms were very comfortable. It did not seem like some of the rather faceless modern purpose built boxes that you tend to find. It has its own restaurant and separate pub, the Jugged Hare which have access straight from Chiswell Street. Both have a nice atmosphere again not too stuffy although the Hare was extremely busy on the Friday night and service consequently very poor. We had dinner and breakfast in the restaurant both of which were very good. Easy walk to Barbican or Moorgate tube stations. Any criticisms? The windows in our bedroom had been sealed so we could not open them. This was probably because of potential noise problems from aircon units but we do like to have our windows open at night. Also the view was a blank wall but we were not really there for the view. To be fair there was air conditioning in the room which once we got used to it meant we could control the temperature properly. The pillows were also a bit hard. We should have asked for a change but did not do so. Also found the bath/shower controls very difficult (despite instructions) resulting in me spraying my clothes with water! Would certainly stay there again if we needed a spot in the city.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altmon, General Manager at The Montcalm at the Brewery London City, responded to this review, 29 April 2014
Dear Martin

Thank you so much for sharing your valuable comments on this forum after your recent stay with us. We always appreciate feedback from our guests as this helps us to improve our service and product.

The Montcalm London City is located in the heart of London’s financial district. Despite this the area is full of life and our Concierge team has a vast knowledge of every exciting place around us.
This includes landmarks, restaurants, bars, museums and many more.

I am delighted you enjoyed dining in the Jugged Hare, one of our restaurants. Why not try our fine dining restaurant for lunch or dinner, the Chiswell Street Dining Rooms, when you are here during the week.

With regards to our windows, due to the health and safety compliance we keep them closed. However this can be open on request.

I regret to find out that our pillows were quite hard for you. The Montcalm London City has a pillow menu which is available at reservation stage or, if the guest prefers we can also change pillows upon arrival and at any time during the stay.

Thank you, once again, for sharing your feedback on this forum I am sure that your recent visit will encourage you to return and we are already looking forward to look after you again.


Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel
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Murcia, Spain
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 28 April 2014

My stay was truly memorable. The hotel has a great location and the price was very reasonable considering the fantastic quality of the hotel. The staff were very friendly, welcoming and helpful. The room was lovely and well equipped. I would definitely recommend this hotel, as I know I will be returning very soon.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ashleigh1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altmon, General Manager at The Montcalm at the Brewery London City, responded to this review, 29 April 2014
Dear Guest

I am delighted to learn you had a wonderful stay with us; thank you for sharing your positive thoughts.

Our team here at the Montcalm London City consistently makes every effort to provide an excellent service to all our guests.

I am sure that your recent visit will encourage you further to stay with us on the regular basis.

Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
1 review
5 of 5 bubbles Reviewed 28 April 2014

Great hotel and location with friendly staff. Surprised my girlfriend for her birthday with a free cake and bottle of wine.

The location of the hotel is also perfect for sightseeing and nightlife. Some great bars, restaurants and nigh clubs all within walking distance.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WBR2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altmon, General Manager at The Montcalm at the Brewery London City, responded to this review, 29 April 2014
Dear Guest

Thank you for taking your valued time to share such a nice review following your stay with us at the Montcalm London City.

I am thrilled to learn that you have chosen our hotel to celebrate your girlfriend's birthday and we have made this special occasion a memorable one and the hotel team has managed to meet your expectations.

The location of the hotel is very convenient.The Montcalm London City is located just next to the Barbican Arts Centre and lies between the Barbican and the Moorgate tube stations, both just minutes of walking distance, with excellent connection to central London and all major attractions.

I am sure that your recent visit will encourage you further to stay with us on the regular basis.

Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
1 review
5 of 5 bubbles Reviewed 28 April 2014

Had an excellent business trip at the Montcalm. Everything from the door man to the breakfast was just great. All the staff was very friendly and helpful. The room was a highlight with "window wall" between the bath- and bedroom.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Daniel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altmon, General Manager at The Montcalm at the Brewery London City, responded to this review, 29 April 2014
Dear Daniel

I am delighted to learn you had a wonderful stay with us; thank you for sharing your positive thoughts.

Our team here at the Montcalm London City consistently makes every effort to provide an excellent service to all our guests.

I am sure that your recent visit will encourage you further to stay with us on the regular basis.

Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tamworth, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 April 2014

Our second visit to The Montcalm and just as good as the first. The staff can not be beaten from first impressions of the doorman to receptionists, waitresses and cleaners - all 5*

The location is great and a 2 minute covered walk to the tube.

We have recommended this hotel to family members (always a nervy thing to do) but I have with confidence and haven't been let down.

The pub The Jugged Hare attached to the hotel is fab and staff in here again are excellent.

In short we are very jealous of the people we have told to stay here as they get to go before us ! We will be back again for sure and after previously always searching for ages on various websites for best rates and hotels etc, I don't anymore - we go to The Montcalm - no question !

Megha and your co-workers - keep doing what you are doing - its the best !!!

Room Tip: upgrade to a club if you can - worth every penny !
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Charlie3103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altmon, General Manager at The Montcalm at the Brewery London City, responded to this review, 29 April 2014
Dear Charlie

Thank you for taking your valued time to share such a wonderful review following your stay with us at the Montcalm London City.

I am proud to say that our friendly and helpful team and extra touches in the room make every guest feel special and team strives to provide an enjoyable stay. I am thrilled your expectations were met and you had a fantastic time with us.

On behave of Megha and entire hotel team I would like to thank you, once again, for sharing your lovely comments on this forum and recommending our property to other travellers. We can't wait to welcome you and your family back.

Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
1 review
5 of 5 bubbles Reviewed 26 April 2014

recently visited london last week and stayed in the montcalm. it is a beautiful hotel, the staff couldn't be nicer and any more helpful. room was lovely, shower was amazing. can't comment on the food as we never ate there but they do have a pub across the road which was nice to have a drink before/after going out. it is only a 5-10min walk from the barbican underground so no need to get taxis everywhere. can't fault the hotel at all. highly recommended would def stay here again

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gemmasmith22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altmon, General Manager at The Montcalm at the Brewery London City, responded to this review, 29 April 2014
Dear Gemma

Thank you for taking your valued time to share this lovely review following your stay with us at the Montcalm London City.

The location of the hotel is very convenient indeed. The Montcalm London City is located just next to the Barbican Arts Centre and lies between the Barbican and the Moorgate tube stations, both just minutes of walking distance, with excellent connection to central London and all major attractions. The Liverpool station also presents excellent connections with the underground network and offers a wide connection with the national rail service, including the Stansted Express.

Rest assured I have shared your wonderful comments with our team, who was delighted to hear that you had such a wonderful time and everyone is looking forward to welcoming you back to the hotel in the nearest future.

Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Montcalm at the Brewery London City

Property: The Montcalm at the Brewery London City
Address: 52 Chiswell Street, London EC1Y 4SA, England
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Romantic Hotel in London
#37 Family Hotel in London
#42 Business Hotel in London
#77 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Montcalm at the Brewery London City 5*
Number of rooms: 12
Official Description (provided by the hotel):
As one of London's most notable hotels, The Montcalm at The Brewery London City is essentially the spot to be in London. Positioned in the very heart of the city of London, The Montcalm at The Brewery London City is a five star hotel set within an historic listed building and comes complete with its very own gourmet gastropub, The Jugged Hare. Formerly the site of Whitbread & Co, Britain's first purpose-built mass production brewery, the original building dates back from as early at 1750 when Samuel Whitbread moved his brewing operations to Chiswell Street on the 'eastern rim of Georgian London,' now the fashionable Barbican. With state-of-the-art business conference facilities plus excellent transport links - the hotel is conveniently located close to three Underground stations - The Montcalm at The Brewery London City makes the perfect meeting venue, accommodating from 2 up to 150 delegates. And of course it offers luxurious suites, deluxe studios and City or Club rooms as well as acclaimed English cuisine at the Chiswell Street Dining Rooms. ... more   less 
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Also Known As:
The Montcalm At The Brewery London City Hotel London

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