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“Adrian steals the show! Great service, rooms, wi-fi and location”

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The Montcalm at the Brewery London City
Ranked #96 of 1,081 Hotels in London
Certificate of Excellence
Reviewed 22 July 2014

We were originally booked in the sister hotel, London City Suites, directly across the street. When the air conditioning in our room gave out to the unseasonably hot week in London, they upgraded us to an even nicer room at the Montcalm and offered us a complimentary bottle of wine and breakfast. The decor and amenities are nearly identical in the Montcalm at the Brewery, but the Montcalm rooms seemed a bit larger. The service here was excellent. The concierge, Adrian, helped us with every question we had about the hotel, London, the Tube, etc, arranged a cab back to the airport and was just a great conversationalist with a wonderful sense of humor. I can't imagine a better person to be out front for a hotel or restaurant. The manager, I believe her name was Sabine, came out and checked up on us the morning after we had to switch rooms and was very sweet and genuine. The Wi-Fi in this hotel was AMAZINGLY FAST, did not require a password, and provided a quick connection even when outside. This is no small detail since your trip may include researching maps, routes, restaurants and attractions. Surprisingly, the majority of hotels fail miserably with Wi-Fi service, either with clunky access, speed, spotty access in rooms or combination of all 3. The beds were incredibly comfortable, the desk offered UK and US (120V) outlets, a USB charging outlet and an HDMI port if you want to connect your camera/camcorder to the nice LCD TV. The only odd thing about the room (and this appears to be a common thing in London) is that the glass door on the tub/shower only extends about 60% of the way across the tub, so it can make for a drafty shower and the water can shoot out of the tub if you are not careful when turning on the spray head. This is a puzzling design, but a minor issue considering the quality of the room overall. The location of this hotel was nice in Central London, with a very short walk right down Chiswell Street to the Barbican Underground Station. Moorgate is equally as close in the opposite direction. It's also near St Paul's Cathedral and the Museum of London. We were dropping off our son for the Guildhall School of Music & Drama summer program, which is immediately next door to the hotel, as well as for a combined family vacation. We will definitely return to this excellent hotel and staff. Oh, and did I mention Adrian was awesome? Give that guy a raise! Hope to see him again someday.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Minoch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altmon, General Manager at The Montcalm at the Brewery London City, responded to this reviewResponded 23 July 2014

Dear Guest,

Thank you for taking your valued time to share your amazing review following your recent stay with us.

Sabine and Adrian were over the moon when they heard their names were mentioned on this forum. Our team here ensures that our guests receive just the best of service, with attention to detail and that special something that defines us who we are; as we are giving our best in every way to ensure our guests are leaving with delightful memories.

It gives us great joy & pleasure to know that our guests are walking out of the hotel door with a smile on their face along with a sense of content & satisfaction.

We look forward to welcome you back soon at the Montcalm London City at the Brewery as we wish that all our guests would visit us back & we can provide a comfortable stay with us in future.

Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel

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2,447 - 2,453 of 2,874 reviews

Reviewed 22 July 2014

I booked a double room (couldn't see an option for twin when booking) as a special treat for my Mum's 53rd birthday weekend. The hotel contacted me before our stay to check whether I needed anything and on advising them of the reason for our stay they arranged a twin room for us (Club Room 309) which was really appreciated.

On arrival we were greeted with a smile and then our luggage was taken to our room whilst we followed. The room itself and the bathroom were very modern and clean. Mum was very impressed! We went out for a drink nearby and on returning to our room we found a birthday card and little bottle of champagne on the table for my mum - a lovely little gesture.

The hotel itself is close to Moorgate underground station (about ten minute walk, if that) and really easy to find on exiting the station - another bonus! The hotel looks very grand with the decor and furniture - and staff were keen to help. Nothing seemed too much trouble and all of the staff we spoke with were very friendly which makes such a big difference.

Breakfast in the nearby Jugged Hare was great, a help yourself buffet style for which we paid £15 per person (I think this was the discounted rate as it was £22 p/p on the menu inside our room).

I would definitely go back to the Montcalm for another special occasion!

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank NIkki H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altmon, General Manager at The Montcalm at the Brewery London City, responded to this reviewResponded 23 July 2014

Dear Nikki,

I am thrilled to learn that you have chosen our hotel to celebrate your mums birthday and we have made this special occasion a memorable one and the hotel team has managed to meet your expectations.

Our Guest Relations team here ensures that our guests receive just the best of service, with attention to detail and that special something that defines us who we are; as we are giving our best in every way to ensure our guests are leaving with delightful memories.

On behalf of entire Montcalm London City Team, I would like to thank you once again for your lovely comments about our team and property and we are looking forward to your return visit to pamper you ones more with great hospitality.

Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel

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Reviewed 22 July 2014 via mobile

Nice 5-star hotel in London. Good service. Polite staff. Quick check-in. Very good restaurants close to the hotel. The breakfast was very good! The room we got was a little small. A little far from centre of London.

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank camillako
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altmon, General Manager at The Montcalm at the Brewery London City, responded to this reviewResponded 23 July 2014

Dear Camilla,

Thank you for your fantastic feedback about your recent visit and we are very happy, that the Montcalm London City with its facilities and services were up to your satisfaction and that you enjoyed your stay.

Let me assure you that here at the Montcalm London City at the Brewery, we believe in providing a comfortable and satisfactory stay to all our valued clients.

We look forward to welcome you back soon at the Montcalm London City at the Brewery.

Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

This is a fabulous hotel and the staff exceed in every way. My husband brought me here for my birthday for the weekend and the hotel staff made sure it was one to remember. Club rooms are amazing, beds so comfy and everything you need.
The breakfast is a must, very delicious :-)
Thanks so much montcalm at the brewery will be returning soon.

Room Tip: Club rooms
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Katie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altmon, General Manager at The Montcalm at the Brewery London City, responded to this reviewResponded 22 July 2014

Dear Guest,

Thank you for taking your valued time to share such a wonderful review following your stay with us at the Montcalm London City.

I am thrilled to learn that you have chosen our hotel to celebrate your birthday and we have made this special occasion a memorable one and the hotel team has managed to meet your expectations .

Rest assured I have shared your wonderful comments with our team, who was delighted to hear that you had such a wonderful time and everyone is looking forward to welcoming you back to the hotel in the nearest future.

Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

Just brilliant,friendly staff , the room, fully air conditioned, free wifi, ideal size, excellent !!
Then down the stairs into the adjoining Chiswell Street Dining Rooms for champagne reception, then back into the hotel, for speeches and cutting of the cake, then into another large room for live band and disco.
Then in the morning another treat, full English breakfast served in the Jugged Hare :)
A superb weekend, faultless service, thank you :)

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altmon, Front Office Manager at The Montcalm at the Brewery London City, responded to this reviewResponded 22 July 2014

Dear Guest,

Thank you for staying at The Montcalm London City for your special occasion.

We feel very happy and glad that we are successful in providing a comfortable and satisfactory stay to all our guests and we would aim to keep up the good work at all times & at all levels.

We are looking forward to your return visit to pamper you ones more with great hospitality.

Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

Great hotel in a great location. The hotel staff was quite helpful, and greeted me quite friendly and without fuss. The hotel is a former brewery that was rearranged into an hotel, which leads to a sometimes confusing maze of corridors and passageways to access your room. I was in room 322, which is almost on top of the adjacent pub, the Jagged Hare, which means that I had to use 2 different lifts and walk a bit to get to, but this is part of the charm.

The room was a little small, but very well equipped and with a great bathroom. Air conditioning was quite efficient during this week end which turned out to be one of the hottest this year, although a bit noisy.

I dined at the Jugged Hare, which is certainly one of those gastro pub, the food was excellent and the service friendly, if only a bit slow. The noise level however is quite high and not suitable to a date or a quiet evening.

A little turn down: we experienced two fire alarm malfunctions, one during dinner which lasted a very long 10 mn and one at 7:30 am on Saturday morning, both quite annoying. I hope this has been fixed.

Note that Chiswell street is undergoing repairs and is barred: be aware of this if you are not mobile for any reason (luggage, handicap).

  • Stayed: July 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Thank NicoB73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altmon, General Manager at The Montcalm at the Brewery London City, responded to this reviewResponded 22 July 2014

Dear Nico,

I am delighted to learn you had a wonderful stay with us. It is always a great pleasure to receive positive feedback.

Since you have enjoyed our restaurant Jugged Hare so much, why not try, on a future occasion, our sister restaurant Chiswell Street Dining Rooms.

On behalf of entire Montcalm London City Team, I would like to thank you once again for your lovely comments about our team and property and we are looking forward to your return visit to pamper you ones more with great hospitality.

Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

Superb hotel, friendly staff and a fantastic base for visiting London, comfortable beds and air conditioned rooms, brilliant location within walking distance to Liverpool street and easy to find. Would highly recommend and hope to stay again,

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Homebird65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altmon, General Manager at The Montcalm at the Brewery London City, responded to this reviewResponded 23 July 2014

Dear Guest,

Thank you for taking your valuable time to share your thoughts following your recent stay with us and for your high recommendations.

I am proud to say that our friendly and helpful team and extra touches in the room make every guest feel special and team strives to provide an enjoyable stay.

I would like to thank you once again for your lovely comments about our team and property and we can't wait to welcome you back.

Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Montcalm at the Brewery London City

Address: 52 Chiswell Street, London EC1Y 4SA, England
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Romantic Hotel in London
#42 Business Hotel in London
#89 Luxury Hotel in London
Price Range: £112 - £280 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Montcalm at the Brewery London City 5*
Number of rooms: 12
Official Description (provided by the hotel):
As one of London's most notable hotels, The Montcalm at The Brewery London City is essentially the spot to be in London. Positioned in the very heart of the city of London, The Montcalm at The Brewery London City is a five star hotel set within an historic listed building and comes complete with its very own gourmet gastropub, The Jugged Hare. Formerly the site of Whitbread & Co, Britain's first purpose-built mass production brewery, the original building dates back from as early at 1750 when Samuel Whitbread moved his brewing operations to Chiswell Street on the 'eastern rim of Georgian London,' now the fashionable Barbican. With state-of-the-art business conference facilities plus excellent transport links - the hotel is conveniently located close to three Underground stations - The Montcalm at The Brewery London City makes the perfect meeting venue, accommodating from 2 up to 150 delegates. And of course it offers luxurious suites, deluxe studios and City or Club rooms as well as acclaimed English cuisine at the Chiswell Street Dining Rooms. ... more   less 
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Also Known As:
The Montcalm At The Brewery London City Hotel London

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