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“Very nice hotel, and service is good but seems forced”

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The Montcalm at the Brewery London City
Ranked #80 of 1,090 Hotels in London
Certificate of Excellence
Switzerland
Level Contributor
118 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Very nice hotel, and service is good but seems forced”
5 of 5 bubbles Reviewed 7 August 2014

Good location, but a bit of a walk to a tube station.
Extremely well-appointed hotel, looks recently refurbished to a high standard.
Young, friendly and very willing staff, but seems forced, as if reading from a script (everyone asks the same questions for example!)

Room Tip: Better not to be on the main road, since there is some noise. Currently, some road work that causes...
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  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank jkkras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altmon, General Manager at The Montcalm at the Brewery London City, responded to this review, 8 August 2014
Dear Guest,

Thank you very much for your fabulous feedback about your recent visit and we are very happy that we did succeed in exceeding your expectations in all respects.

Our friendly and attentive staff will go the extra mile for our guests and nothing is too much to ask for, if it comes to putting a highlight on our guests stay.

The Montcalm London City team is looking forward to welcoming you back in the near future.

Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,503 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (449)
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Bristol, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 August 2014

Regularly use the Montcalm as it's easily the best hotel within a short walk of the Barbican. Often get upgraded to a club room, but even when I dont it's always a fabulous room. So nice to have a friendly person take your bags to the room.

  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Tony E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altmon, General Manager at The Montcalm at the Brewery London City, responded to this review, 8 August 2014
Dear Tony

Thank you for this fantastic review and we are very happy, that the Montcalm London City with its facilities and services is up to your satisfaction and that you enjoy every time you stay with us.

I am proud to say that our friendly and helpful team and extra touches in the room make every guest feel special and team strives to provide an enjoyable stay.

We are looking forward to your return visit to pamper you once again with our great hospitality.


Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 August 2014 via mobile

What can I say? We had a superb experience. I stay in many hotels around the world and our stay at this hotel was perfect.

The staff were great, friendly and attentive and the bed was incredibly comfortable. It was exactly what we needed.

I also think it's well priced.

Stayed August 2014
Helpful?
Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altmon, General Manager at The Montcalm at the Brewery London City, responded to this review, 8 August 2014
Dear Rob

I am delighted to learn you had wonderful stay with us; thank you for sharing your positive thoughts.
Our team here at the Montcalm London City consistently makes every effort to provide an excellent service to all our guests.
I am sure that your recent visit will encourage you further to stay with us on the regular basis.


Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
1 review
5 of 5 bubbles Reviewed 7 August 2014

Beautiful one night stay. Booked hotel for my boyfriends birthday and we were upgraded to a club suite - room was amazing, very spacious and comfortable bed. The staff and service were impeccable, I would highly recommend to friends and family. The only minor con would be the fact a full English was rather pricey.. But fully recommend!!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Slucas95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altmon, General Manager at The Montcalm at the Brewery London City, responded to this review, 8 August 2014
Dear Guest,

Thank you for your recent stay with us and your valued feedback.
We are glad to hear that we have won you over as one of our many happy guests

Our friendly and attentive staff will go the extra mile for our guests and nothing is too much to ask for, if it comes to putting a highlight on our guests stay.

I am sure that your recent visit will encourage you further to stay with us on the regular basis.

Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 August 2014

A few upgrades since my last stay (bathrooms, windows, beds...). Consistently good service, great staff and a fantastic duty manager (Simona). This hotel is great for business or pleasure - really quiet at the weekend and a nice buzz in the week with the Jugged Hare pub/restaurant next door (also owned by the hotel)

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Service
Helpful?
1 Thank Nicjom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altmon, General Manager at The Montcalm at the Brewery London City, responded to this review, 8 August 2014
Dear Guest,

We thank you for your lovely comments and are delighted to hear that we have won you over as one of our many returning guests.

Simona was over the moon when heard you mentioned their names. They are certainly very experienced members of our team, along with others who takes great pride in delivering excellent service to all our guests. Our staff works hard to ensure that our guests receive this special attention which makes each venue unique and exciting.

We are looking forward to your return visit to pamper you once again with great hospitality.

Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canton of Zurich, Switzerland
Level Contributor
249 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 bubbles Reviewed 7 August 2014

The Montcalm At Brewery London City is a quality hotel near London city, which posts impressive features in a gym, sauna and steam room with the level of top-notch service you would expect from this type of hotel.

Staff were friendly, took great pride in talking about the history of the hotel and there were some nice touches on offer such as free fruit/water and my room being prepared for bed by the time I'd come back in the evening.

My double room was small, but the bed was comfortable if not a little too high and quality furnishings and a good sized bathroom were on offer. Room service was also prompt and the club sandwich tasty - however the service charge of £5 alongside a tray charge of £2.50 was ridiculous and should be looked at by the hotel.

The gym was incredibly small, but fine for a workout if you are the only person there. Unfortunately the sauna was unavailable but the steam room was one of the best I have used.

Whilst I think the Montcalm is a good hotel and I had a pleasant experience, I do think there are better hotels in London for the price and so unless there was an exceptional deal, its unlikely I would return.

Room Tip: Double rooms a little on the small side - upgrade for more space
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  • Stayed July 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Luke W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altmon, General Manager at The Montcalm at the Brewery London City, responded to this review, 8 August 2014
Dear Luke,

Thank you for your fantastic feedback about your recent visit and we are very happy, that the Montcalm London City with its facilities and services were up to your satisfaction and that you enjoyed your stay.

On behalf of entire Montcalm London City Team, I would like to thank you once again for your lovely comments about our team and property and we are looking forward to your return visit to pamper you ones more with great hospitality.

Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
450 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

This is a superb hotel, in a great, but not a touristy location near the financial hub of London. Our room was a bit small but our daughters' was a good size - I suppose I should have pulled rank and swapped but, hey, dads do dote on daughters. Everything was spotless, staff were very pleasant and helpful, soundproofing was good and beds were really comfortable. Our only wee quibble is that the little fitness room was airless to the point that my wife couldn't use it. In a gym, air conditioning is essential.
We stayed on a special deal that brought the Montcalm within our price range - hence the 'why'? If you're coming to London, you're not going to hang around the hotel, so why spend an arm and a leg? SO long as they have deals to keep the price down, I'll come back but, at full price, you can get a good, clean, comfortable place to lay your head for a lot less. My score for value below is for the special deal rate.

Room Tip: As with so many places, first floor rooms tend to get the noise from revellers in the dining room...
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  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank UlsterFryNo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altmon, General Manager at The Montcalm at the Brewery London City, responded to this review, 7 August 2014
Dear Guest,

I am delighted to learn you had another wonderful stay with us; thank you for sharing your positive thoughts.

Our team here at the Montcalm London City consistently makes every effort to provide an excellent service to all our guests.

We look forward to welcome you back soon at the Montcalm London City at the Brewery as we wish that all our guests would visit us back & we can provide a comfortable stay with us in future.

Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Montcalm at the Brewery London City

Property: The Montcalm at the Brewery London City
Address: 52 Chiswell Street, London EC1Y 4SA, England
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Romantic Hotel in London
#37 Family Hotel in London
#42 Business Hotel in London
#74 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Montcalm at the Brewery London City 5*
Number of rooms: 12
Official Description (provided by the hotel):
As one of London's most notable hotels, The Montcalm at The Brewery London City is essentially the spot to be in London. Positioned in the very heart of the city of London, The Montcalm at The Brewery London City is a five star hotel set within an historic listed building and comes complete with its very own gourmet gastropub, The Jugged Hare. Formerly the site of Whitbread & Co, Britain's first purpose-built mass production brewery, the original building dates back from as early at 1750 when Samuel Whitbread moved his brewing operations to Chiswell Street on the 'eastern rim of Georgian London,' now the fashionable Barbican. With state-of-the-art business conference facilities plus excellent transport links - the hotel is conveniently located close to three Underground stations - The Montcalm at The Brewery London City makes the perfect meeting venue, accommodating from 2 up to 150 delegates. And of course it offers luxurious suites, deluxe studios and City or Club rooms as well as acclaimed English cuisine at the Chiswell Street Dining Rooms. ... more   less 
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Also Known As:
The Montcalm At The Brewery London City Hotel London

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