My wife and I celebrated our 5th wedding anniversary with a stay in London and choose The Montcalm at the Brewery after reading reviews here on Trip Advisor.
Overall a very nice hotel, the best hotel I’ve stayed at in London yet to date. A few small flaws and some “bad luck events” lowers the score.
Upon arrival we were greeted by the doorman who also helped us with the bags.
Check-in was fast and smooth. We were guided to our Club room (which was much needed, it’s easy to get lost) and also shown the facilities in the room. Room was not that big but nice, clean and functional. It had all the facilities you need including slippers and a bathrobe.
The beds were super comfortable. I don’t recall I’ve slept that good in a hotel ever. The rain shower was also great. Free WiFi and a lot of TV-channels. The rooms are quiet. Standing in the bathroom we could hear some noise from The Jugged Hare but with the door closed to the bedroom we heard nothing.
As guests in Club rooms/suites you have access to the Club lounge where complimentary breakfast is served in the mornings, and sandwiches, canapés, snacks and drinks in the afternoon 5:30-7:30.
We thought the location was good. The area is very peaceful and feels safe. Just a five minute walk to Barbican tube station. By tube it takes about 25 minutes to Oxford Circus. Westfield Stratford City shopping mall is just 12 minutes away. The Museum of London is very close. I recommend paying a visit. It was excellent.
So, the small flaws and “bad luck events” I mentioned earlier.
We requested an iron and iron board three times before we got it.
We got the wrong toiletries in our Club rooms. It should have been toiletries from Hermés, we got Elemis.
First night the safe run out of battery. It had to be opened manually by the staff and they changed batteries the morning after.
Second night there was technical issues throughout the whole hotel. First the TV was down for a couple of hours, and then the WiFi was down.
Sunday morning a dripping sound from the bathroom woke us up at 6:30. There was water dripping from two spots in the ceiling. Apparently there was a pipe leaking from above.
That said The Montcalm handled it very well. All our appreciation to duty manager Alice for excellent customer service skills. She really took care of the situation. After the leakage incident she upgraded us to a spacious and very cool WOW Suite. She also offered us breakfast at The Jugged Hare and she talked to us in the morning after and also during check-out.
When checking out I filled out a customer satisfaction questionnaire. My feed back was pretty much the same as this review. Our flight departed late in the evening so we used the luggage storage at the hotel during the day. When returning back to get our bags Alice had read our questionnaire and immediately responded to it. We even get a goodie bag with Hermés toiletries.
Finally a few suggestions for improvement:
In our “first” room it would be great with a wall-mounting bracket for the TV so you could turn the TV towards the bed.
The first evening we got a bottle of water and some fruits in the room which was nice. However, in my opinion the guest should get that every evening, also one bottle of water to each guest not just one per room.
It was nice to have sandwiches, snacks and drinks in the Club lounge in the afternoons. I would prefer that the time for this service was longer, preferably 24-7.
- Official Description (provided by the hotel):
- As one of London's most notable hotels, The Montcalm at The Brewery London City is essentially the spot to be in London. Positioned in the very heart of the city of London, The Montcalm at The Brewery London City is a five star hotel set within an historic listed building and comes complete with its very own gourmet gastropub, The Jugged Hare. Formerly the site of Whitbread & Co, Britain's first purpose-built mass production brewery, the original building dates back from as early at 1750 when Samuel Whitbread moved his brewing operations to Chiswell Street on the 'eastern rim of Georgian London,' now the fashionable Barbican. With state-of-the-art business conference facilities plus excellent transport links - the hotel is conveniently located close to three Underground stations - The Montcalm at The Brewery London City makes the perfect meeting venue, accommodating from 2 up to 150 delegates. And of course it offers luxurious suites, deluxe studios and City or Club rooms as well as acclaimed English cuisine at the Chiswell Street Dining Rooms. ... more less
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- Also Known As:
- The Montcalm At The Brewery London City Hotel London