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“Friendly staff, good location”
4 of 5 bubbles Review of Aloft London Excel

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Aloft London Excel
Ranked #255 of 1,090 Hotels in London
Certificate of Excellence
Portsmouth, United Kingdom
Level Contributor
97 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Friendly staff, good location”
4 of 5 bubbles Reviewed 13 December 2013

We stayed here after spending a day in London and en route for London City Airport. The hotel is on the doorstep of the DLR and very close to the airport. Rooms are attractive, clean, spacious and very comfortable. I did not like the paper cups in the room.
The pool is great and there is a sauna and steam room, plus a gym.We had a meal in the restaurant which was surprisingly good.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeanrobertsforgetmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftLondonExcel, General Manager at Aloft London Excel, responded to this review, 3 January 2014
Hello jeanrobertsforgetmen,

You are spot on! We’re indeed very close to London City Airport but also not far from the O2, and all the other tourist attractions London has to offer. Our swimming pool Splash is definitely one of the most beautiful places in the hotel. With the long opening hours from 06:00am-11:00pm, there is always time for a quick dip or to relax in the steam room and sauna. Great to read that you enjoyed our sassy space and thought our talents were super friendly.

The team and I look forward to welcoming you back soon!

Have an easy-breezy day!

Julia Harnischfeger
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (385)
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English first
Braintree, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 12 December 2013

We stayed at the Aloft for a rare child free night away and for an event at the O2. From arrival at the hotel to check out I have to say I've never met such fantastic staff. From our check in (Johann I think?) to departing everything went perfectly and all staff were a pleasure to deal with.
The rooms was spacious and I could have happily stayed in the huge shower for a good few hours! The bed was super comfy and the black out blinds a really nice touch.
We were upgraded to the full breakfast and really enjoyed it. There was a great selection of food and again the staff in the restaurant were so friendly.
There's no doubts in our minds that when we visit the area again by ourselves this will be our hotel of choice. My only sadness is that we will be back in the area early next year at the Excel but can't stay as we have our 2 young children and room only accommodate 1 child max :-(

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank jackelyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftLondonExcel, General Manager at Aloft London Excel, responded to this review, 3 January 2014
Hello Jackelyne,

Super review! Great to read that you loved our sassy space as much as we do, it seems you enjoyed every aspect of our hotel.
I am also thrilled with your comments about our team. Our team is always looking forward to welcoming guests and it seems that their friendly Aloft vibe was certainly felt by you. Thank you for commenting on this, we will definitely be celebrating your comments with team.

Please make sure you come and see us again on your next visit to the area. We have inter-connecting rooms so we will be able to accommodate your young family and there is always something going on in our W XYZ bar.

With Smiles from the Docklands!

Julia Harnischfeger
Hotel Manager
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Gorleston-on-Sea, United Kingdom
1 review
5 of 5 bubbles Reviewed 11 December 2013

Have just returned from a 2 night stay with my mum for a theatre trip, very impressed with Aloft ,staff friendly and helpful ,beds so comfortable .lovely feather pillows .Walk- in shower was great .Breakfast selection very good , fresh fruit ,yoghurts ,cereal and good choice of items for full English plus croissants and little pastries .will be recommending this hotel to my daughter who often stays in London and would definatly stay again

Room Tip: Higher rooms have better and more interesting views
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jude H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftLondonExcel, General Manager at Aloft London Excel, responded to this review, 3 January 2014
Hello Jude H,

Thank you for sharing your experience of the hotel with the world. It really means a lot to us to read that you were very impressed and that you will be recommending us to your daughter. Our hotel is becoming a firm favourite on the ExCeL campus and positive comments about our rooms, bed quality and pillows are always top of the list.
Next time, why not visit Splash, our pool. It is truly special and a great place to awake in the morning or relax after a long day.

The team and I look forward to welcoming you back soon!
Have an easy-breezy day!

Julia Harnischfeger
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ghent, Belgium
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 10 December 2013

I stayed at this Aloft twice while attending events at the Excel. And I enjoyed both stays.
The staff was friendly and helpful though not particularly knowledgeable.
The rooms and modern and comfortable.
The bathrooms are a bit odd but clean and I love the walk in shower.
They have a nice bar lounge area which is a big plus point since there aren't many options around for going out.

They have rather off breakfast policy where you get 3 items + one drink. While that is sufficient food for breakfast I am not a fan of this system.
The restaurant is a big let down but I can't let it drag down my opinion of the Aloft as they make up for it by their wellness area.

I really enjoy staying at this hotel however it is rather pricey. If you get a good rate it is definitely worth it.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VioletDGray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wakefield
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 8 December 2013

I stayed here on business travel. The hotel was welcoming , very close to the tube station. Large room, very clean and smartly decorated. There is a free shuttle to canary wharf in the morning. The breakfast buffet was ok, lots of choice,no full English breakfast but lots of good options. I would stay again. The décor is very modern, lots of clean lines, grey and muted with splashes of neons and colours. The morning receptionists in particular were very friendly and patient.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Logan_karen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 7 December 2013 via mobile

My partner and I stayed here for a few days as a short break and had a brilliant stay. The room was very modern and designed really well, and especially liked using the swimming pool which had a great ambience. The staff were all very friendly and the free wi-fi and water in the rooms was a nice added touch. The only downside was when I enquired about breakfast I was told it was £15 each which I think is rather expensive, so we went to The Breakfast Club in soho instead which was much cheaper and really nice.
Although the hotel is slightly further out on the DLR, this wasn't an issue as the trains run regularly into Central London and the hotel itself is literally right on the Prince Regent stop.
Overall, we had a great experience an would recommend the hotel to anyone.

Stayed December 2013, travelled as a couple
Helpful?
Thank Nessy2k2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftLondonExcel, General Manager at Aloft London Excel, responded to this review, 3 January 2014
Hello Nessy2k2
Thank you so much for your review, it’s always great to read when guests love our hotel and appreciate the effort we put into looking after them. We are happy to read that you enjoyed our very cool Aloft pool: Splash, for a bit of relaxation. Our Aloft gym Re:charge is also a great place and is accessible 24hours a day. Next time, book one of our inclusive breakfast rates and you will enjoy the full breakfast buffet in our Fede Restaurant at no additional cost.

Do make sure to come back again, the team and I look forward to your return.

Have an easy-breezy day!

Julia Harnischfeger
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fife
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 4 December 2013

Nice friendly welcome, very comfy bed and a free breakfast buffet, what more could you want?
Really easy to find and to travel into the city on the DLR so I will definitely use this hotel again.
Great pub grub right next door and free wifi so you can watch catchup on your tablet.
The staff on breakfast duty were so nice and friendly and remembered me from the day before as I stayed 2 nights.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FifeBhlister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftLondonExcel, General Manager at Aloft London Excel, responded to this review, 6 December 2013
Hey FifeBhlister,
Thanks so much for sharing your feedback, great comments.
Just a quick few tips for all future guests:

1) simply book one of our inclusive breakfast rates to enjoy the fresh full breakfast buffet
2) Aloft London Excel offer fast&free WiFi throughout the hotel and in all rooms, no need at all to walk to the Pub next door.

See you soon again in East London,

Julia Harnischfeger
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aloft London Excel

Property: Aloft London Excel
Address: 1 Eastern Gateway, London E16 1FR, England
Phone Number:
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#164 Romantic Hotel in London
#176 Business Hotel in London
#191 Luxury Hotel in London
#217 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Aloft London Excel 4*
Number of rooms: 252
Official Description (provided by the hotel):
The only hotel directly connected to ExCel London International Convention Centre (ICC), Aloft London ExCel features 252 Guest Rooms and Suites, a w xyz(SM) bar, re:fuel by Aloft(SM) where guests can grab a snack 24/7, and the re:mix(SM) lounge. Complimentary wired and wireless high speed internet access is also available throughout the hotel. ... more   less 
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Also Known As:
Aloft London Excel Hotel London

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