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“Nice rooms”
Review of Aloft London Excel

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Aloft London Excel
Ranked #281 of 1,076 Hotels in London
Certificate of Excellence
Reviewed 20 February 2014

Stayed here last year for the bike show so knew what to expect. Check in staff seemed confused by my having booked two rooms in my name ( one was for my colleagues) and also that I had booked an additional night for myself ( arriving one day sooner than first planned). All sorted out in the end.

Had read differing reviews on the restaurant- some excellent, some terrible, so as I was dining there all 3 nights, I was full of trepidation.

First night, service good, food excellent - full marks
Second night (valentines) we dined early as we were tired after the show. Did the valentines menu- excellent a good value with free glass of champagne- full marks again!

Third night ( Saturday). One inexperienced barman on duty...couldn't cope. Restaurant staff seemed overwhelmed. Our dinner reservation was put back by 1 hour to 9pm which turned into 9.15. By 10.15pm we were just getting our nouvelle cuisine starters. As the night went on the Maitre'd apologised and apologised....sent free desserts and a round of drinks, but it was clear that the chef and the serving team were overwhelmed.

Breakfast buffet it excellent, but at £15 it's expensive if all you wanted was some yoghurt and fruit. Can I suggest that they offer a continental at £7.50 for exhibition staff who don't gave time to get their £15 value.

I booked well in advance to secure the rooms but feel unhappy that last minute bookers got rooms for £40 and breakfast included deals.

Great location, easy for Prince Regent DLR and EXCEL

Like the Green option to save washing!

Stayed: February 2014, travelled on business
1  Thank Flhrcitwotone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftLondonExcel, Manager at Aloft London Excel, responded to this reviewResponded 22 February 2014

Hi Flhrcitwotone,

Thanks for taking the time to comment, we really appreciate it.
I'm glad to hear you had some nice experiences in Fede. The evening you described certainly wasn't our best moment and we have reflected on this with the team. Hopefully the other experiences you had where the vibe was right convinced you to give us another try in the future.
Next time, if you're just looking for a quick bite for breakfast, try our Re:fuel grab & go area on the ground floor. It's the perfect space to just pick up a few small things in the morning and be on your way.

It's so cool to see you are a fan of the Make a Green Choice program! We think it's a really creative way to do our bit for the planet and we love it when guests are excited about helping us do this.

It would be great to welcome you back soon!

Have an easy breezy day,
Jill van Rest

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1,136 - 1,142 of 1,936 reviews

Reviewed 20 February 2014

I am currently staying at the hotel as myself and my boyfriend went to the Brit awards last night. We got reception to book the taxi and it was around a 20 minute journey due to traffic but only cost us 17 pounds which is amazing considering we were in a Mercedes! The hotel decor is very modern and everything is clean. The service could be a little better as we missed breakfast (which we paid for) as no one told us it finished at 10 o'clock (so early!). The tv in the room is massive and the bed is too which is always good. A downside to the room is there is barely any wardrobe space for two people. Thank god we are only staying 2 nights so barely have any clothes. But overall it's a good stay and would definitely recommend it!

  • Stayed: February 2014
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1  Thank Morgan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2014 via mobile

Stayed here in Feb 2014 for the Triathlon plus show and was well impressed with location, hotel is ultra modern, very nice and basically attached to the excel centre so its a 50yard walk over the balcony and you're in the centre.
Coffee was a bit limited in the rooms to start but on requesting more it was no problem at all.
Service was extremely friendly and helpful on all occasions.
My only small gripe was that the swimming changing area was quite confusing and not well laid out, I could not see a way out from family changing room if the other 3 rooms ( which I could not lock the door in) were full as you have to walk through them ?...
Yes a small gripe But on the whole a wonderful place to stay.

  • Stayed: February 2014
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Thank Firebobb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftLondonExcel, Manager at Aloft London Excel, responded to this reviewResponded 22 February 2014

Hi Firebobb,

Thank you for your lovely comments. We are excited to hear that you liked our trendy space as much as we do. We're really happy to see our team looked after you, I'll make sure to pass on your compliments. And as far as location gets you're spot on, we're literally just out the door from the ExCeL centre and it's cool to know this worked for you.

Thank you so much for being our guest, we can’t wait to welcome you back.
Jill van Rest

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Reviewed 18 February 2014

very very disappointed with this hotel you can't get a good nights sleep as the rooms are so stuffy no air what so ever two small windows that can't be opened, air conditioning that makes the rooms even more stuffy and just air con is not the best thing to leave on i had to sleep with the door open so air from the corridor came into my room very disappointed with my stay

Room Tip: there are no good rooms apart from the dining room
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  • Stayed: February 2014, travelled on business
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Thank Mark m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftLondonExcel, Manager at Aloft London Excel, responded to this reviewResponded 20 February 2014

Hi Mark M,

Thank you for sharing your thoughts with us.
I am really sorry to hear our rooms were not to your liking. Our sassy rooms have windows that do not open to ensure our guests are not disturbed by noises from the nearby airport and the DLR line. Most of our fans like this soundblocking, but it seems that unfortunately it was a disappointment for you.

I do hope you will give us a second chance and return to our hotel. If you give me a heads up, I can ensure our engineers double check that the A/C is flawless and that we cool down your room before your arrival.

Jill van Rest
jill.vanrest@alofthotels.com

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Reviewed 16 February 2014

Stayed here in February for two nights to visit an exhibition in the Excel. The location of the hotel if you are visiting the Excel is excellent - 2 minute walk.
On arrival, the reception staff were really friendly and checked us in double quick time. Talked us through all facilities in the hotel and made sure we were happy with everything.
The rooms are great - king size bed; large, powerful shower; tea, coffee and water supplied; fridge in the room and a safe. But the best thing was the soundproofing! We had a room at the rear of the hotel on the 2nd floor - where the DLR went straight past - but we didn't hear a thing. It was quite weird watching the train whizz past without a sound. Also excellent were the black-out blinds. They were lowered on their fixed rails and did not let any light in at all! The hotel was full but remarkably quiet - heard one door slam and the blinds being lowered once over the two nights. Great hotel, great location -very short walk from the DLR station. And we had this at a bargain price of £40 pp per night and this included breakfast. Can't beat it.

Room Tip: Remember your swimming costume - nice plunge pool.
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  • Stayed: February 2014, travelled with family
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Thank PantBryn50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftLondonExcel, Manager at Aloft London Excel, responded to this reviewResponded 19 February 2014

Hi PantBryn50,

Wow! Thank you so much for the five star score, this really makes our day! Our hotel is becoming a firm favourite on the ExCeL campus for our business guests and it is indeed hard to beat our location.
We know a great night's sleep can make or break your day, so it's really cool to read that our black-out blinds and soundproofed windows helped you relax.

We are really proud that you were impressed with the value for money - Aloft is all about style at a steal!

The team and I look forward to welcoming you again soon.
Jill van Rest

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Reviewed 16 February 2014

Spent 2 nights here for a corporate function I was attending at a different hotel. Felt compelled to write this review as I was so impressed with all aspects of this hotel. Check in & check out were fantastic - genuinely friendly and efficient. Room was lovely - well spaced out, lovely coffee & amazingly comfortable bed. Breakfast great - all tasted hot & good. Overall loved this hotel. Great experience & would definetely return.

  • Stayed: February 2014, travelled on business
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Thank Puddle34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2014 via mobile

A very good modern hotel abutting the Excel Centre in an interesting corner of London. The rooms are sleek and stylish, and there are some neat ideas like the little food shop by reception where you can buy a cheap breakfast. Also very quiet, despite being close to roads and the DLR. Just some oddities, though, that stop me giving it that extra star: why no fresh milk in the above mentioned food shop; why nothing in the mini bar fridge; and why nowhere to put the hand towel by the sink?

  • Stayed: February 2014
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Thank Roger H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aloft London Excel

Address: 1 Eastern Gateway, London E16 1FR, England
Phone Number:
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#164 Romantic Hotel in London
#175 Business Hotel in London
#205 Luxury Hotel in London
Price Range: £65 - £285 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aloft London Excel 4*
Number of rooms: 252
Official Description (provided by the hotel):
The only hotel directly connected to ExCel London International Convention Centre (ICC), Aloft London ExCel features 252 Guest Rooms and Suites, a w xyz(SM) bar, re:fuel by Aloft(SM) where guests can grab a snack 24/7, and the re:mix(SM) lounge. Complimentary wired and wireless high speed internet access is also available throughout the hotel. ... more   less 
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Also Known As:
Aloft London Excel Hotel London

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