Stayed here last year for the bike show so knew what to expect. Check in staff seemed confused by my having booked two rooms in my name ( one was for my colleagues) and also that I had booked an additional night for myself ( arriving one day sooner than first planned). All sorted out in the end.
Had read differing reviews on the restaurant- some excellent, some terrible, so as I was dining there all 3 nights, I was full of trepidation.
First night, service good, food excellent - full marks
Second night (valentines) we dined early as we were tired after the show. Did the valentines menu- excellent a good value with free glass of champagne- full marks again!
Third night ( Saturday). One inexperienced barman on duty...couldn't cope. Restaurant staff seemed overwhelmed. Our dinner reservation was put back by 1 hour to 9pm which turned into 9.15. By 10.15pm we were just getting our nouvelle cuisine starters. As the night went on the Maitre'd apologised and apologised....sent free desserts and a round of drinks, but it was clear that the chef and the serving team were overwhelmed.
Breakfast buffet it excellent, but at £15 it's expensive if all you wanted was some yoghurt and fruit. Can I suggest that they offer a continental at £7.50 for exhibition staff who don't gave time to get their £15 value.
I booked well in advance to secure the rooms but feel unhappy that last minute bookers got rooms for £40 and breakfast included deals.
Great location, easy for Prince Regent DLR and EXCEL
Like the Green option to save washing!
- Official Description (provided by the hotel):
- The only hotel directly connected to ExCel London International Convention Centre (ICC), Aloft London ExCel features 252 Guest Rooms and Suites, a w xyz(SM) bar, re:fuel by Aloft(SM) where guests can grab a snack 24/7, and the re:mix(SM) lounge. Complimentary wired and wireless high speed internet access is also available throughout the hotel. ... more less
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- Also Known As:
- Aloft London Excel Hotel London