We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent location for Excel”
Review of Aloft London Excel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Aloft London Excel
Ranked #260 of 1,076 Hotels in London
Certificate of Excellence
Reviewed 6 May 2014 via mobile

We stayed 4 nights for a show at Excel. The rooms are large and well equipped, the bar and restaurant were all as expected. I would recommend this to anyone especially as it is close to the o2 and docklands.

Stayed: May 2014, travelled on business
1  Thank UK1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftLondonManager, General Manager at Aloft London Excel, responded to this reviewResponded 14 May 2014

Hello there,
It seems we have another Aloft fan! It's great to hear you enjoyed our spacious rooms and had a nice stay. Thank you for spreading the word on our hotel!
With smiles from the Docklands,
Martijn Mulder

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,884)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,035 - 1,041 of 1,884 reviews

Reviewed 4 May 2014

This is my second time at The Alfot Exc. and unlike the previous time my stay was much better.

First they have changed the use of Breakfast , now is not a very very poor breakfast as it was in the past, but they have organized in the restaurant with a full English Breakfast, and this is for me a great improvement .

Rooms are as always very clean , and still very pristine.

Person on reception very helpuf, nice bar and a very good restaurant if you want to eat there.

The DLR is very helpful and in front of the hotel

Also fitness center was very helpful , what remain not jet improved is the upgraded for the SPG Platinum member, also this time no upgrade , but this is a little issue.

So comparing my last stay I can say that I am very satisfied and I'll come back again.

  • Stayed: April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank shoalebay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftLondonManager, General Manager at Aloft London Excel, responded to this reviewResponded 14 May 2014

Hello Anguilla,

It is really cool to see we made noticable improvements! It is only because of our guests taking the time to provide us with feedback that we learn what to focus on and what to change. Thank you very much for sharing your thoughts with us so that we can further improve our sassy space.
We have made major steps on the breakfast offering and the team in Fede Restaurant is happy to see this is getting noticed, thank you for your compliments.

It would be great to see you back for a third time.

Have an easy breezy day,
Martijn Mulder

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

For events in the Excel you can't really pick a better hotel. The rooms are well priced and ours was a good size. The decor is sparse and modern. The bed was large and very comfortable, we slept extremely well during our stay. Location is excellent for the Excel, but it's a fair way out of the city centre. If you want a nice room for a very fair price and don't mind the journey into the centre then it's a good choice as there is a DLR station a stone's throw away. There are some restaurants across the other side of the Excel (about a 10 minute walk away) if you'd like more choice than than the hotel restaurant offers.

The service here was mixed; room service and the bar and restaurant staff were fantastic and deserve high praise, but the gentleman dealing with check-ins was appalling; he could not have been less interested in his job and in answering queries.

We've now stayed in two hotels near the Excel for business and this one would definitely be our pick again when we return.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MistyIsles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftLondonManager, General Manager at Aloft London Excel, responded to this reviewResponded 14 May 2014

Hey MistyIsles,

Thank you for leaving a review. I am happy to see you had a nice stay and a great night's sleep in our beds - very important if you have a long day of event attendance ahead! The DLR station is just steps away from the hotel and will take you to Central London in 35-40 minutes.
Your compliments about the service you received have been shared with the restaurant and bar teams. They were very proud to hear they made your stay extra enjoyable. The check-in experience you describe is concerning - it does not reflect the type of service we want to offer our guests. It would be very helpful if you could provide me with some more information about this interaction so that I can personally follow up with the team and organize re-training.

I look forward to hearing from you and would love to see back soon!

Martijn Mulder
martijn.mulder@alofthotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

Stayed for one night at the Aloft whilst visiting a trade show at Excel. Having done the same a couple years ago I had an idea of what to expect.

Really convenient for the DLR and Excel exhibition centre both of which are just a few feet away.
Quick and efficient check in and checkout in a very informal reception area.
Good sized very modern room with a huge walk in shower and bathroom area.
Didnt try the restaurant in the evening as went to a nearby Chinese but did have breakfast which was your standard hotel buffet offering - nothing special but certainly no issues.

Wont hesitate to stay there again.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Simon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftLondonManager, General Manager at Aloft London Excel, responded to this reviewResponded 14 May 2014

Hey Simon,
Thank you for returning to our hotel! It's great to see you enjoyed your stay with us again. We are indeed unbeatable for proximity to Excel - we are directly connected to the exhibition centre!
We hope to welcome you soon for your third visit.
Have an easy breezy day,
Martijn Mulder

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2014 via mobile

I like to be in this hotel again , very modern style and lovely staffs , the hotel In quite place recommended for those who looking for nice quite break . There is one of the biggest mall nearby (Westfield). The O2 is very nice place to be visited.

Stayed: April 2014
Thank Talal_3Sal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftLondonManager, General Manager at Aloft London Excel, responded to this reviewResponded 14 May 2014

Hello Talal_3Sal,

Thanks for review! It seems like our sassy space in the Docklands really worked out for you! As you mentioned, we are indeed very close to Westfield Stratford and the O2 - perfect for a nice break.

We hope to see you again soon!
Martijn Mulder

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2014

The hotel is a nice property adjacent to Excel. There's a DLR station that's right next to the station. It's real convenient and rooms are quite large and stylish. Breakfast was also plentiful. The only problem was that the hotel's own restaurant was expensive and lacking in choices, there's not too many restaurants around. I would recommend the hotel in the Premier Inn next to us. I would not recommend the food court in Excel. But it was a nice hotel and had very friendly staff.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Yehdarling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftLondonManager, General Manager at Aloft London Excel, responded to this reviewResponded 14 May 2014

Hi there!

Great to read you had a nice stay in our hotel. We are very proud of our spacious rooms and their unique style! Your comments about the restaurant have been shared with our team so that we can focus on improving this.
If you are looking on information on our surrounding areas and advice on where to go, just pop down to the Front Desk - our team is in the know about East London and would be happy to point you in the right direction.

With smiles from the Docklands,
Martijn Mulder

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014

Arrival at Aloft reception during a change of shift for the reception staff. My colleague was checked in and I was left waiting for the next shift to take over, no one appeared to let the next staff know I was waiting! Check in, apart from the delay getting served was itself very quick and efficient.

The room I was allocated was a large room, 2 double beds.Large TV, Safe, TCMF and all the usual its and bobs. No sign of the advertised iron and ironing board though. The room has a large, powerful shower however when the steam builds up it does show that the high level cleaning of the tiles and glass is a bit cursory! There were also large areas of residue on the metal surrounds.

The beds proclaim to be the ultimate in comfort and they do deliver a very good night sleep.

Breakfast in the restaurant is an entirely self service affair. Good selection of hot & cold as well as several drinks available all from self serve machines.

I was attending an event at the attached Excel venue, so the Aloft is ideally situated. I booked on a discount rate and would do so again, however if only full rate rooms available I would have gone to one of the budget chains only yards further away.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank stomper0161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftLondonManager, General Manager at Aloft London Excel, responded to this reviewResponded 14 May 2014

Hi Stomper0161,

Thank you for your detailed review! Information like this really helps us in taking our unique style to the next level.

My apologies for the wait at check-in; you should never have been affected by a change in shift and I will make sure to follow up with the Front Desk team to ensure this will not be repeated. We do have an iron and ironing board in every room, they are tucked away inside the headboard of the bed - sometimes a bit tricky to find! The Re:fresh team has gone over the cleanliness details you pointed out and will re-focus the team to keep an eye on this.

Thank you for your compliments on the breakfast and our beds, they are indeed super comfy!

We do hope we will be able to welcome you back again when you're next in East London.

Have an easy breezy day,
Martijn Mulder

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
Docklands / Canary Wharf / Isle of Dogs
Novotel London ExCeL
Novotel London ExCeL
#274 of 1,076 in London
2,310 reviews
Docklands / Canary Wharf / Isle of Dogs
DoubleTree by Hilton Hotel London ExCel
East End / East London
Crowne Plaza London - Docklands
Show Prices
Show Prices
Show Prices
The Westbridge Hotel
#98 of 1,076 in London
1,460 reviews
Docklands / Canary Wharf / Isle of Dogs
Ibis Styles London Excel
Ibis Styles London Excel
#578 of 1,076 in London
1,529 reviews
Docklands / Canary Wharf / Isle of Dogs
Holiday Inn Express London - ExCeL
Show Prices
Show Prices
Show Prices

Been to Aloft London Excel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Aloft London Excel

Address: 1 Eastern Gateway, London E16 1FR, England
Phone Number:
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#164 Romantic Hotel in London
#176 Business Hotel in London
#195 Luxury Hotel in London
#217 Family Hotel in London
Price Range: £72 - £279 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aloft London Excel 4*
Number of rooms: 252
Official Description (provided by the hotel):
The only hotel directly connected to ExCel London International Convention Centre (ICC), Aloft London ExCel features 252 Guest Rooms and Suites, a w xyz(SM) bar, re:fuel by Aloft(SM) where guests can grab a snack 24/7, and the re:mix(SM) lounge. Complimentary wired and wireless high speed internet access is also available throughout the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Odigeo, Booking.com, Expedia, Hotels.com, TripOnline SA, Ebookers, HotelsClick, Cancelon, 5viajes2012 S.L., Evoline ltd and HotelQuickly so you can book your Aloft London Excel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aloft London Excel Hotel London

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing