Once you actually get a treatment it is what you would expect for the price, but the booking system is so bad and the desk staff so hopeless you need another two hours massage just to get over the stress of dealing with it. On both occasions that I have booked treatments with the Chuan Spa I have booked in advance and in person at the hotel, and both times there has been a failure to record the booking correctly. So after a couple of weeks looking forward to a treat what you generally get is a very disappointing let down and no apology. For a business charging these rates it is totally unacceptable.
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