This was a long-awaited treat but there is a lot of other better spas in London. I'm surprised this is the standard in a 5 star hotel.
Had their most expensive package, with 1hr massage, 1hr facial and pedi. The job was well done in the end- felt very relaxed and skin glowing, great nail job. The girls were friendly and great. The exfoliation was a bit of an ordeal as lots of the grainy elements went into my eyes - just was surprised she hadn't noticed that they could go in if you rub them across your eyes in two routines? I couldn't open my eyes and complained..The result, again, is great but it was really unpleasant experience for a 5 star hotel, I'd expect that in a shop in Whitechapel.
Very relaxing lounge area but very dark. Don't even think about being able to read your favourite book/magazine you brought there (I tried in vain). It's also swelteringly hot. Also, you cannot order food/drinks like in other spas. Shame, I even checked out their restaurant menus and was prepared to pay an exorbitant £5 per tea.
Changing room was not as expected out of a luxury spa. Very small, only one bench across 100+ lockers so no one can sit if three ppl at max sit their with their towels, etc scattered. The locker doors open from left to right so if you are given one in the corner (like me), you'll really struggle to open and get your items out.
Given the therapies on offer, you'd think there is a range of skincare to try after taking a shower - no chance! I was more than surprised about this as I did not bring any of my own as most other spas do unless they are budget spas. So if you're going, take all your skincare regime + your own hairbrush (none there) + prepare to fight for the just two hair dryers (that's quite faulty and one chair to sit, way below the mirror) that has...one chair to sit. The mirror is not eye level so you might as well stand if you can.
The set up of therapy rooms and pedi room to changing room is all a little confusing and bothersome - you'll be going up and down flights of stairs so if you have any injuries or disability, this is going to be a problem for you. Yes, there is a lift but everyone uses it for just one floor so there is a little frustration and awkwardness with others while you wait.
One of the main reasons coming here was the swimming pool as it looks lovely on their website. Forget relaxation - there are too many children (mostly under 5 + exasperated parents) and it totally killed the mood. This was sat but the parents/nannies (mostly Russian for some reason??) seem like they are local and wouldn't contain themselves to just the weekends. Unfortunately, on the telephone when I booked, I was firmly told that I cannot come until the appointment time - then found out that I could have come a lot earlier and used their pool. Conflicting information, wasted opportunity and money :(
Although the results of the treatment is great, the whole experience was not so overall rating as 'Average'.
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