I would strongly advise people to not go to this hotel - I requested a double room as I got to the room it was clearly noticeable that they do not do basic maintenance. There were holes in the wall, the plumbing was appealing so when I had a shower it flooded the whole bathroom. This room was Mews 6.
The customer service was shocking - not only did the key cards seem to open a majority of rooms, I had some random guy walk in to my room and the staff did not even know I was there even though I booked in advance. When I went to complain about the room, the receptionist did not know what to do, instead, advised me to go to bed (back in a flooded room with electrics brilliant idea). On multiple occasions she asked me to tell her what to do in this situation. The other member of staff on duty just stared blankly at me and did not even say a word. In the end I had to settle for a worse room with a shared bathroom (they did not even have the decently to tell the other couple that were sharing the bathroom that we were now using it).
To make this situation worse, I have emailed firstname.lastname@example.org
and I have still not had a reply
Worst hotel stay I have ever experienced. Poorly managed would advise people to stay away.
- Official Description (provided by the hotel):
- One of the few remaining independent, boutique hotels, modern burlesque in style across five elegant stucco Victorian buildings. The 50 bedroom luxury hotel situated in the heart of Belgravia, one of the most exclusive and historic residential areas in London, is just minutes away from Victoria Station. Close to Buckingham Palace among many other top attractions, and with many restaurants and great shopping areas nearby, Tophams is London's best kept secret. Our breakfast room offers a selection of ham, cheese, breads and croissant, yoghurts, fresh fruit and a selection of fruit juices in a relaxing setting, which benefits from air conditioning and natural daylight; a perfect way to start your day in the City. Renowned for an excellent setting for a traditional English afternoon tea, we have a warm and welcoming, highly personalised style of service, in one of the very finest locations in London. We enjoy a truly international business and leisure clientele. Indeed, with a number of public transport services available close by, from double decker buses to Victoria tube/subway, travel arrangements literally open up the City for trips to the City centre, Theatreland and top tourist attractions. Open top bus tours can be arranged to thirty two tourist attractions and we highly recommend touring by cruising the River Thames along to The Tower of London and Greenwich. International visitors will be pleased to note Victoria station for connections to London Gatwick is just a few minutes' walk away and we are well positioned for car transfers to London Heathrow International airport. Our team can also readily assist with your transport arrangements to London City, London Luton and London Stansted airports, as well as anything else to ensure you the most pleasant stay. ... more less
- Reservation Options:
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- Also Known As:
- Tophams Hotel London